Computer hardware and computer software; computer installations, apparatus and instruments; computer systems; computer databases; data carriers; communications and security apparatus and instruments; computer software, firmware and hardware for use with computer networks; apparatus, instruments and media for recording, reproducing, carrying, storing, processing, manipulating, transmitting, broadcasting and retrieving publications, text, signals, software, information, data, code, sounds and images; computer hardware, middleware and software to enable the hosting and management of telecommunications services; telecommunications hosting and management systems; multiple caller processing software and systems; multiple caller management software and systems; customer relations management software and systems; interactive voice response systems; computer hardware, software and telecommunications systems for the provision of unified messaging services, audio conferencing and facsimile transmission; telecommunications systems enabling the management, running and operation of communications applications; computerised telephony systems; telecommunications systems and computer hardware and software for financial transactions, transferring funds, accounting and billing; computer software and telecommunications apparatus to enable connection to databases and the Internet; telecommunications exchange software and hardware.

Advertising; business management; business administration; office functions; business management assistance; business organization and consultancy; professional business consultancy; business research; compilation of information into computer databases; systemization of information into computer databases; compilation of statistics; computerized file management; marketing research and studies; organization of exhibitions for commercial or advertising purposes; information, advisory and consultancy services relating to all the aforesaid.

Computer hardware and software for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; software for self-service, namely, intelligent virtual assistants, web and mobile self-service, and social communities; software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; software for enterprise recording to enhance regulatory compliance and /or minimize fraud, namely, omnichannel recording of voice, text, screen, and / or video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud.

Consulting services in the fields of business enterprise solutions, computer software, hardware, and cloud deployment, self-service and automation, telecommunications, digital security and surveillance, computer and telecommunication networks and multimedia.

Computer hardware and software for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; software for self-service, namely, intelligent virtual assistants, web and mobile self-service, and social communities; software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; software for enterprise recording to enhance regulatory compliance and /or minimize fraud, namely, omnichannel recording of voice, text, screen, and / or video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud.

Consulting services in the fields of business enterprise solutions, computer software, hardware, and cloud deployment, self-service and automation, telecommunications, digital security and surveillance, computer and telecommunication networks and multimedia.

Downloadable software in the nature of a mobile application; Computer application software for mobile phones/devices; computer software, namely, downloadable and non-downloadable software development tools for the creation of mobile internet applications, web applications, websites, and client interfaces; Web site development software; Computer software for customer relationship management (CRM); Computer software for creating searchable databases of information and data; computer software, namely, an application allowing sales and field service employees to update and receive data stored in the enterprise's computer databases in real time, using a mobile device, with full telephony integration with the telephone and/or software features of the mobile device; Computer software for providing an on-line database in the field of transaction processing to upload transactional data, provide statistical analysis, and produce notifications and reports; Computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; downloadable software, mobile applications, and cloud computer software for providing data analytics, business analytics, business intelligence and for collecting and analyzing data; computer software for web and mobile applications for providing data analytics, business analytics, business intelligence and for collecting and analyzing data; Enterprise software in the nature of a database for compiling data, customer data and customer interactions for enabling marketers to plan, personalize, optimize and customize communications with customers throughout the marketing, sales, and service lifecycle; downloadable computer programs and computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; downloadable computer programs and computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions in the field of marketing, sales and service; downloadable computer programs and computer software recorded on data media for retrieving, tracking, analyzing, testing, measuring and managing data from computer networks and from the Internet in the field of marketing, sales and service; Computer application software for mobile telephones, portable media players, portable computers, Namely, software for providing data analytics, business analytics, business intelligence and for collecting and analyzing data; downloadable computer software and computer software recorded on data media for the scanning, displaying, processing, measuring and output of data on computer networks, on the Internet, and on mobile terminals and devices in the field of marketing, sales, services, business analytics, data analytics, and business intelligence; downloadable software for generating embeddable code for websites, for the purpose of creating, customizing, deploying, scheduling, tracking, analyzing, testing, measuring and managing online content on users' websites, on social media websites, and other online forums; Computer software for computer system and application development, deployment and management; Scientific, surveying, photographic, cinematographic, optical, measuring, signaling, checking (supervision), and teaching apparatus and instruments; Monitoring apparatus (surveillance); Apparatus for recording, transmission or reproduction of sound or images; Magnetic data carriers, recording discs; Calculators; Computers and data-processing apparatus; Computer memory devices; Modems; Facsimile machines; Intercommunication apparatus; Computer programs (recorded, downloadable); Computer operating programs, recorded; Games programs for computers; Computer software (recorded or downloadable), in particular for the scanning, displaying, processing and output of multimedia data on computer networks, including the Internet, and on mobile terminals; machine-readable data carriers of all kinds containing information, and sound and image recording carriers (except unexposed film), data and information pools recorded on data carriers (downloadable); Electronic publications (electronically-downloadable); interfaces for computers and mobile devices; Downloadable music and image files; Downloadable ring tones for mobile phones; Electric installations for the remote control of industrial operations.

Business services, strategic planning services, and marketing data analytics services for businesses including for web and mobile sites; customer loyalty services for commercial, promotional and advertising purposes; marketing services for others, namely, marketing content development, media placement, strategy and management, social media strategy consultation, and social media community management; business consultancy services for others in connection with customer engagement and customer interactions on the Internet and other media; Assistance, advisory services and consultancy relating to business management, business planning, business analysis, business organisation, business operations, advertising, marketing and sales; compilation and systemization of data, statistics, and information into computer databases; compilation and systemization of data and information into computer databases in the field of marketing, sales and services; office functions, namely, administration and indexing of information, websites and other information sources for business purposes; compilation of data, in particular, image, audio and/ or video data in computer databases for business purposes; monitoring of social sites, internet postings, web content, and online content for others for business and marketing services; Advertising, In particular television, Online advertising on a computer network, Radio advertising, Advertising by mail order, Bill-posting, Advertising via the Internet; Dissemination of advertising matter; Direct mail advertising; Advertising via mobile radio networks; Advertising on mobile phone television; Advertisement for others on the Internet; Advertising agency services; Planning and devising of advertising strategies; presentation of companies on the Internet and other media for promotional purposes; Distribution of samples; Sales promotion (for others), public relations; market research, including in particular for others, on digital networks (webvertising); Telemarketing services; Market analysis and research; PR agency services, namely public relations; Business information agency services; Writing of publicity texts; Updating of advertising material; Rental of advertising time on communication media; Publication of advertising literature; Publicity columns preparation; Publicity material rental; Production of advertising films; Opinion polling; News clipping services; Marketing; Marketing studies; Market research; Rental of advertising space on the internet; Layout services for advertising purposes; Conducting of advertising schemes; multimedia agency services (advertising); merchandising agency services, namely advertising, sales research and market studies and analysis; Auctioneering, including on the Internet; arranging and conducting of exhibitions and trade fairs for industrial (business), commercial and advertising purposes; Business management and organisation consultancy, in particular development of business concepts; Personnel management consultancy; business efficiency expert services arranging of trading and economical contacts, also over the Internet; Arranging of contracts, for others, for the providing of services; Arranging of contracts, for others, for the buying and selling of goods; consumer consultancy with regard to products and claims management (office functions) via service hotlines for consumers, in particular for Internet users (call center services); conducting research in computer files, in databases, on the Internet and on computer networks, for others, with regard to business matters and into offers for goods and services; Maintenance and compilation of data and information in computer databases; Systematic ordering of data in computer databases; Computerized file management; Compilation of statistics; Office functions for the administration and indexing of data and information; Office functions for the creating of indexes with regard to information, websites and other information sources; Compilation of data, in particular image, audio and/or video data in computer databases; optimization of online websites for third parties for marketing purposes.

Dementia Care; care homes.

Online business intelligence service, provision of data relating to business opportunities and market news

Online electronic mail services.

Advertising; business management; business administration; office functions; electronic data storage; organisation and supervision of loyalty and incentive schemes; advertising services provided via the Internet; production of television and radio advertisements; trade fairs; opinion polling; provision of business information; retail services connected with the sale of courses, study guides and specialist texts (electronic and hard copy).

Education; providing of training; entertainment; sporting and cultural activities

Providing information and preparation of progress reports relating to administered training and providing automated training information.

Providing temporary use of non-downloadable cloud-based software for creating, managing, administering, and tracking online employee training programs, training modules, and employee evaluations; hosting platforms on the Internet featuring technology that enables users to design customized programs, modules, and evaluations for training; platform as a service (PAAS) featuring a computer software online learning management platform for tracking training, namely, developing training programs, training modules, and employee evaluations, tracking training grades, tracking employee performance; platform as a service (PAAS) featuring a computer software online learning management platform for enabling employers to create customized training programs featuring learning gamification and social peer to peer learning.

Administration, management and implementation of employee incentive award programs for others to promote on the job engagement, performance, productivity, recognition, and morale; administration, management and implementation of sales incentive programs to promote the sale of goods and services of others; administration, management and implementation of employee recognition programs for the purpose of promoting employee engagement, performance, productivity, recognition, and morale; consulting services in connection with creating and managing incentive programs for third party businesses to promote on the job engagement, performance, productivity, recognition, and morale of their employees; managing online incentive award and recognition programs for others, in International Class 35.

Computer services, namely, hosting and managing an online website that enables third party companies to administer and manage employee award and recognition programs to promote on the job engagement, performance, productivity, recognition, and morale; providing online, non-downloadable software for administration, management, and implementation of employee incentive award and recognition programs to promote on the job engagement, performance, productivity, recognition, and morale; providing online, non-downloadable software for administration, management, and implementation of sales incentive programs to promote the sale of products and services of others; providing online, non-downloadable software for administration, management, and implementation of employee recognition programs for the purpose of promoting on the job engagement, performance, productivity, recognition, and morale, in International Class 42.

Advertising; business management; business administration; office functions; electronic data storage; advertising services provided via the Internet; opinion polling; data processing; provision of business information.

Education; providing of training.