Services related to "Guest Experience Management". Services include mystery shopping, customer engagement schemes, branch & user performance analysis, and management of learning records. These services involve data processing, provision of business information, operation and supervision of loyalty and incentive schemes, electronic data storage, and opinion polling.

Apparatus for broadcasting, recording, transmission or reproduction of sound, data or images; Magnetic data carriers; Instruments for entering, storing and processing information or data; Carriers for the recording and reproduction of sounds, images, signals and data, modems (connectors for computer equipment); Message-sending apparatus; Telecommunications control equipment, apparatus for capturing, counting, collecting, storing, converting, processing, entering, broadcasting and transmitting data, information and signals; Computers; Peripherals adapted for use with computers; Multimedia apparatus and instruments, namely computers, computer peripheral devices, dongles, decoders, MP3 players, compact disc players, DVD players, scanners, writers, printers, photocopiers, facsimile machines, video cameras, netbooks, tablets, electronic diaries, digital photo frames, electronic books, personal digital assistants; Housings for multimedia (apparatus for broadcasting, recording, transmission or reproduction of sound, data or images); Multimedia carriers (magnetic media, optical media, media for images and sound, software); USB thumb drives; Dongles; Telephone receivers; Radiotelephony apparatus; Apparatus for broadcasting, recording, transmission or reproduction of sound, data or images, being either hands-free or voice-controlled; Data processing apparatus, computer memories, interfaces, magnetic tapes, data carriers, in particular optical, data transmission, digital or magnetic carriers; Transmission equipment (telecommunications); Computer programs for wireless communication; Terminals for the transmission and broadcasting of data, utilising personal wireless network technology; Media for recording and reproduction of data, sound and images with analogue or digital encoding in the form of films, magnetic strips, diskettes, disks, disk packs; Electronic equipment for recording and reproducing sound, images and/or data; Smartcards, or cards with microprocessor, magnetic cards, chip cards; Readers for smart cards, video cards, sound cards, television cards, cards for electronic games (adapted for use with telephone receivers); Television decoders; Antennas; Apparatus for reading and/or writing on smart cards, cards with microprocessors or magnetic cards; Compact discs; Cd roms; Video game cartridges; MP3 players; Compact disc players; DVD players; DVDs; Servers and computer terminals; Interactive audio and video servers; Interactive terminals for displaying and ordering goods and services; Computer database servers (software); Computer software, computer software packages, recorded programs, computer software of all kinds, regardless of the media used for the recording or distribution thereof (including software recorded on magnetic media or downloaded from an external computer network); Decodersoftware; Programs for computer games; Audio headsets, keyboards and mice (data processing), all the aforesaid being for use with computers and consoles for video game platforms; Accessories for computer hardware and computer monitors, namely reading stands, screen supports, cases, cells, batteries or accumulators provided with chargers; Trackballs and wireless electronic controllers (mice, keyboards, joysticks, headsets, microphones); Touchpad buttons; Controls for computer keyboards; Mice; Screens and keyboards for computers; Scanners; Engraving machines; Printers for computers; Photocopiers, facsimile machines; Camcorders; Current plugs; Video projectors; Overhead projectors; Video telephones; Microfiche readers; Graphics tablets, Writing styluses, Timetables (Electronic -), Digital photo frames, Pocket calculators; Accessories for portable MP3 listening devices, namely wireless remote controls, support stands specifically designed for holding MP3 players and FM frequency transmitters; Mobile telephone accessories, namely helmets, chargers; Audio equipment; Loudspeakers; Loudspeakers; Speaker enclosures; Audio amplifiers; Audio and video mixing consoles; Microphones; Headphones; Headphones; Audio- and video-receivers; Hands-free kits; Earphones; Batteries, electric; Battery chargers; Electric rechargeable batteries; Exposed films; Cases, bags, carrying cases and covers for the protection and transport of apparatus for broadcasting, recording, transmission or reproduction of sound, data or images, computers, computer peripherals, netbooks, tablets, personal digital assistants (PDAs), electronic books, and digital music or MP3 players; Touch screens; Screen filters for computer monitors; Privacy screens for computers in the form of anti-glare protectors; Protective cases for electronic apparatus, namely computers, computer peripheral devices, dongles, decoders, MP3 players, compact disc players, DVD players, scanners, writers, printers, photocopiers, facsimile machines, video cameras, netbooks, tablets, electronic diaries, digital photo frames, electronic books, personal digital assistants; Mouse mats; Apparatus for authenticating and codifying computer transmission; Electronic industrial network apparatus for high speed data transmission; Wireless data transmission apparatus; Satellite receiving systems; Computer apparatus and instruments, in particular for computer network and Internet security; Computer security apparatus, namely firewalls, content filters, intruder alarms, computer programs, namely antivirus protection; Routers, in particular enabling the sharing of internet access or computer files; Switches (data switches); Concentrators facilitating one common connection between the components of a star computer network, namely hubs; Local network devices for networking several computers, devices enabling the transmission of data from computers to peripherals and from computer to computer; viewing screens; Audiovisual apparatus; Telecommunication apparatus; Switching devices for telecommunications apparatus; Electricity mains (Materials for -) [wires, cables]; Sheaths for electric cables; Electric couplings; Wires and electric cables and computer; Extension cables for electrical and computer wiring and cabling; Electrical or computer plug adapters; Electric cables, computer cables, telephone cables, ethernet cables, coaxial cables, fibre-optic cables, video and/or audio cables; Apparatus for access control and ensuring the security of data; Retractable winding spools for electrical cables; Mobile electronic accessories, namely docking stations, USB concentrators, adaptor cables, wireless connectors, connectors and sockets in the form of receivers for use in connecting computers and wireless computer peripherals; Mechanisms for coin-operated apparatus, cash registers, calculating machines; Telephone cards, computer-read, magnetic or barcoded payment or pre-payment apparatus; Card dispensers; Interactive user manuals sold in combination with the aforesaid goods; Software for creating, managing and using databases; Software for managing, supervising, orchestrating and virtualising servers and networks; Computer software for remote data management, processing, storage and handling.

Games and playthings; Gaming apparatus and machines; Video game apparatus; Coin operated video games; Video game apparatus; consumer video game apparatus with camera function; Controllers and joysticks for consumer video game apparatus; Video games consoles adapted for use with external display monitors or screens; Protective cases and films for controllers of video game devices; Parts (fittings) of video games apparatus; Hand-held units for playing electronic games; Portable games with liquid crystal displays; Parts (fittings) of portable games with liquid crystal displays; Carrying cases specially adapted for handheld games; Remote control units for interactive video games; Control apparatus for video games, namely remote controls, joysticks, floor mats with interactive controls, steering wheels for video games; Cases, bags, carrying cases and covers for the protection and transport of games consoles.

Biscuits; wafers; wafer biscuits.

Cutting tools and blades for home and industry, namely, utility knives and blades therefor, single edge razor blades, pocket knives and blades therefor, carpet knives and blades therefor, roofer's knives and blades therefor, putty knives, scrapers and blades therefor, taping knives, chisels, strippers and blades therefor, razor knives and blades therefor, carton cutters and blades therefor; cutting tools and blades for hobbies, arts and crafts, namely, hobby knives and blades therefor, razor saws and blades therefor, and storage chests for the aforementioned hobby tools and blades; safety shavers, safety razors, knives and scissors; devices for dispensing blades.

Surgical and medical knives, razors, scalpels and blades.

Chemical products for use in agriculture and horticulture; artificial and natural fertilisers, manures and composts; preparations and substances for growing plants.

Electrically-driven pumps for ponds, water gardens and water features; pumps for aerating ponds and water gardens; pumps for cleaning and filtration purposes.

Pipes, ducts, nozzles and spray devices for use in ponds and water gardens or water features.

Jewellery.

Paper, printed matter, photographs, stationery, adhesives for stationery, cardboard and goods made from these materials.

Radio broadcasting services; television broadcasting services; online and digital broadcasting services; providing access to digital music web sites on the internet; providing access to MP3 websites on the Internet; delivery of radio programmes, digital music and television programmes by telecommunications; webstreaming, namely, the transmission of data, information and audio-visual data via the internet, computer networks or computer databases; operation of chat rooms.

Radio entertainment services; interactive entertainment services provided via the Internet or other computer networks; production, presentation, distribution, syndication, networking and rental of television and radio programmes, films, music, sound and video recordings; electronic publication services and provision of on-line electronic publications ; operation of chat rooms; providing digital music from the internet; providing digital music from MP3 internet web sites; providing television programmes, radio programmes, films, videos, sound, images or data for download from the Internet or other computer networks; organisation of festivals, concerts, shows, sport events, competitions.

Potato food products; processed potatoes; preserved potatoes; prepared, dried and cooked vegetables.

Agricultural, horticultural and forestry products and grains; fresh fruit and vegetables; fresh potatoes.

Fish, seafood and shellfish; frozen fish, seafood and shellfish; fish, seafood and shellfish products; fish and seafood based snack foods and fish and seafood based prepared meals.