Computer software for contact center management.

Edible oils and fats; Meats; Processed fruits, fungi and vegetables (including nuts and pulses); Birds eggs and egg products; Fish, seafood and molluscs; Dairy products and dairy substitutes; Chilled foods consisting predominately of fish; Onion rings; Potato-based snack foods; Fish stock; Beef bouillon; Vegetable stock; Pre-packaged dinners consisting primarily of seafood; Prepared meals made from poultry [poultry predominating]; Prepared meals consisting principally of game; Prepared meals consisting substantially of seafood; Prepared meals containing [principally] eggs.

Sugars, natural sweeteners, sweet coatings and fillings, bee products; Coffee, teas and cocoa and substitutes therefor; Processed grains, starches, and goods made thereof, baking preparations and yeasts; Ice, ice creams, frozen yogurts and sorbets; Baked goods, confectionery, chocolate and desserts; Salts, seasonings, flavourings and condiments; Prepared foodstuffs in the form of sauces; Snack foods made from wheat; Snack foods made from corn; Snack foods consisting principally of bread.

Cinematographic films; animated cartoons; film strips; movies; magnetic recordings; optical recordings; magneto-optical recordings; solid-state recordings; audio-visual teaching apparatus; electronic books and publications; multi-media discs and publications; multi-media recordings and publications; laser-readable discs; video discs and publications; computer software; computer programs; digital recordings; media bearing, or for recording, sound and/or video and/or data and/or information; apparatus and instruments for recording and/or reproducing sound and/or video and/or information; holograms; floppy disks; sound recordings; pre-recorded disks; recording disks; compact discs; gramophone records; audio tapes; tape cassettes; video tapes; laser discs; compact discs-interactive CD ROMS; digital video discs (DVD); communications apparatus and instruments; telephones; mobile phones; chargers; chargers for mobile phones; hands-free apparatus for mobile phones; mobile phone games; karaoke machines; parts and fittings for all the aforesaid goods; decorative magnets; mouse pads; straps for cellular phones; sunglasses; blank memory cards; memory card cases; CD cases; computer keyboards; joysticks; downloadable image files; downloadable wallpapers for computers and/or mobile phones; downloadable screensavers for computers and/or mobile phones; downloadable video recordings; downloadable musical sound recordings; downloadable ring tones for mobile phones; software for digital games, software for mobile phone games; DVD games; multi-media discs and electronic publications (downloadable); multi-media recordings and electronic publications (downloadable); video discs and electronic publications (downloadable).

Broadcasting; television broadcasting; radio broadcasting; satellite television broadcasting; cable television broadcasting; communications by telephone; interactive telephone services; telephone messaging services; communication services by means of radio waves, telephones, the Internet, the worldwide web, cable, satellite, microwaves and electricity grid; telephony; Broadcasting.

Motor vehicles.

Advertising, marketing and promotional services; Arranging of exhibitions for business purposes; Business management; Arranging subscriptions to telecommunication services for others, Arranging subscriptions to telematics, telephone or computer services; Business administration; Professional business consultancy in relation to the management of business activities, in particular in connection with the buying of durable capital goods, in particular machine tools, in particular for manufacturing banknote paper, banknote printing and destroying banknotes, and for the manufacture and personalisation of chip cards and other electronic data carriers; Capture, compilation and systemisation of data into computer databases for business purposes, data management, business data analysis, marketing studies, development of business strategies (business consultancy), information relating to the movement of goods, economic forecasting and analysis; Office functions; All of the aforesaid services in particular in connection with the administration/management of banknote printing machines and banknote handling machines, and the manufacture and personalisation of chip cards and other electronic data carriers.

Installation, maintenance and repair of technical installations, in particular of installations for manufacturing banknotes, banknote paper, holograms, hologram foils and foils with optical security features, of cash centres, coins, printed matter and paper mills, and for the manufacture and/or personalisation of chip cards and other electronic data carriers; Building construction advisory services.

Printed matter, in particular books, booklets, manuals, prospectuses, printed publications, magazines, newspapers, brochures, periodicals, catalogues, photographs, posters, images; Writing instruments, including pens; Indexes, organisers, calendars; Instructional and teaching materials (except aparatus); Boxes of cardboard or paper; Tickets; Cardboard articles; Envelopes (stationery); Labels, not of textile; Blueprints; Postcards; Sachets and envelopes of paper or plastic for packaging.

Advertising; Business management; Business administration; Office functions; Professional business management and organisation consultancy; Efficiency experts; Assistance in management of business activities; Commercial or industrial management assistance; Business information; Business research; Personnel management consultation; Business auditing; Direct mail advertising; Demonstration of goods; Commercial business appraisals; Market studies; Arranging of trade fairs and exhibition for commercial or advertising purposes; Computerised file management; Compilation of statistics; Data searches in computerised files for others; Opinion polling; Economic forecasting; Newsclipping services; Conducting of projects, providing of assistance in the implementation of projects for industrial and commercial companies.

Waterproofing preparations; all included in Class 1.

Sound and video recordings, all in the form of discs, cassettes, cartridges, or tapes; films prepared for exhibition; all relating to matters of current or historical interest; video recording tapes; instruments and apparatus, all for sound or video reproducing or recording; computers; computer programmes, magnetic tapes, discs, wires and filaments, punched (encoded) cards, punched (encoded) tapes, all for use with computer or data processing apparatus; cassettes and cartridges, all for use with the aforesaid tapes or discs; microfiche apparatus and instruments; parts and fittings for all the aforesaid goods; all included in Class 9.

Pharmaceutical preparations and substances; all included in Class 5.

Chemical analysis and research; engineering services; material testing; technical research; computer programming services relating to graphics and to drafting, all for use in computer aided drafting, computer aided design and in computer aided manufacturing operations; printing; lithography; design of packaging, products, printing and of forms; all included in Class 42.