Educational materials, magazines, newsletters, information guides, leaflets, pamphlets, booklets, brochures, promotional publications, all relating to shared ownership, housing and property management, and real estate sales, and all being items provided free of charge by a housing association and related property management companies; reports pertaining to housing management, property, real estate and real estate management and transactions all being items provided free of charge by a housing association and related property management companies; printed manuals, printed educational materials, printed teaching materials all being items provided free of charge by a housing association and related property management companies; printed training materials all relating to shared ownership, housing and property management, and real estate sales, and all being items provided free of charge by a housing association and related property and related property management companies; printed materials relating to property shared ownership all being items provided free of charge by a housing association and related property management companies; printed materials intended to draw attention to and to publicise training and/or instructional courses and services relating to mental resilience and mental health and the assessment of mental resilience and mental health offered free of charge or on a not for profit basis to housing association tenants, shared ownership purchasers and staff of a housing association, and all being provided or arranged by a housing association; printed teaching materials relating to property shared ownership all being items provided free of charge by a housing association and related property management companies; none of the aforesaid goods being provided by consumer publishers, or in connection with consumer publishing and promotion of the same.

Leather and imitations of leather; animal skins and hides; luggage and carrying bags; umbrellas and parasols; walking sticks; whips, harness and saddlery; collars, leashes and clothing for animals.

Plastic cups; household or kitchen utensils and containers; cookware and tableware, except forks, knives and spoons; combs and sponges; brushes, except paintbrushes; brush-making materials; articles for cleaning purposes; unworked or semi-worked glass, except building glass; glassware, porcelain and earthenware.

Business management of real estate; provision of business advisory and consultancy services; negotiation of contracts including on behalf of others; provision of commercial assistance and information; conducting and operating opinion polls; market research; statistical information; marketing studies and research; organising conferences and exhibitions for commercial or advertising or information purposes; promotional services relating to raising awareness of community oriented issues and advisory services relating to community orientated issues; promotional services; introduction services; promotional services relating to techniques for the construction of buildings; promotional services relating to conservation of the environment and energy efficiency; promotion of training through employment; provision of information, advisory and assistance services, promotional services, introduction services and consultancy services relating to domestic appliances and furniture; operation of telephone call centres; provision of telephone answering services; forwarding of messages; charitable services namely organising and conducting volunteer programmes and community service projects; teambuilding (personnel management); provision of business advisory services and consultancy services and management services; auditing of contracts and accounts and services levels and performance levels, provision of business advisory services and consultancy services and management services; auditing of contracts and accounts and services levels and performance levels; administration services in relation to regeneration of housing and office, retail and other commercial accommodation, construction and demolition, development, redevelopment and conversion and improvement of buildings and interior accommodation, maintenance, repair and refurbishment of buildings, painting and decorating of interior and exterior of buildings; provision of information online over the Internet in relation to the aforesaid.

Letting, rental, leasing and sale of office, retail and other residential accommodation; letting, rental, leasing and sale of office, retail and other commercial accommodation; provision of residential accommodation through letting, rental and leasing of affordable and market rent rooms, flats, apartments, houses and other residential accommodation; provision of residential accommodation through sale including sale on shared ownership and/or shared equity terms of flats, apartments, houses and other residential accommodation; provision of sheltered and supported and refuge and secure residential accommodation through letting, rental and leasing of rooms, flats, apartments, houses and other residential accommodation for the elderly, disabled, mentally ill, victims of domestic abuse, addicts and persons with substance abuse issues, and other vulnerable persons; provision of sheltered and supported and refuge and secure residential accommodation through sale including sale on shared ownership and/or shared equity terms of flats, apartments, houses and other residential accommodation for the elderly, disabled, mentally ill, victims of domestic abuse, addicts and persons with substance abuse issues, and other vulnerable persons; agency services in relation to all the foregoing; estate agency services for flats, apartments and houses, including shared ownership and/or shared equity flats, apartments and houses; housing accommodation services; collection of debt in relation to rental, letting of accommodation and real estate; residential and commercial property management and administration and property portfolio management and property acquisition and sale; provision of finance for real estate acquisition and development and regeneration to housing providers and to prospective occupiers and to providers of community facilities; raising of finance; advisory services relating to finance and financial management, tax and insurance and providing and arranging the provision of services relating to finance and financial management and tax and insurance; financial grant services; provision of loans; provision of savings accounts and services relating to savings schemes and accounts; provision of finance for real estate development and regeneration and to providers of community facilities; debt advice; credit advice; income support advice; introduction services and consultancy services all relating to income support and eligibility for income support and applications to claim income support; provision of advice relating to tenancies and applications by occupiers to purchase residential accommodation and real estate from proprietors within the public sector; provision of advisory services and introductory services and consultancy services relating to applications for grants and loans and provision of grants and loans all relating to refurbishment, extension, adaptation and alteration of buildings and accommodation for elderly, disabled and other vulnerable persons; provision of grants and loans and credit facilities relating to training through employment, apprenticeships, voluntary and unpaid work, work experience, work placements and internships; provision of grants and loans and credit facilities relating to job and career opportunities, recruitment and applications for employment, voluntary and unpaid work, work experience, work placements and internships, and business start-ups and self-employment; provision of grants and loans and credit facilities relating to the purchase of computers and information technology equipment; provision of grants and loans and credit facilities relating to the purchase of uniforms, equipment and travel, all relating to job opportunities, career opportunities, recruitment and applications for employment, voluntary and unpaid work, work experience, work placements and internships, and business start-ups and self-employment; provision of grants and loans and credit facilities relating to childcare and the care and supervision of other vulnerable persons; provision of grants and loans and credit facilities relating to training, courses of instruction and the pursuit of hobbies and personal interests; provision of grants and loans and credit facilities relating to the rental and purchase of domestic appliances; provision of grants and loans and credit facilities for the rental and purchase of domestic utilities, including telephone line and internet broadband services and home entertainment services; provision of grants and loans and credit facilities for the maintenance, repair and refurbishment of residential accommodation; introduction services and consultancy services all concerning the provision of residential accommodation including sheltered and supported and refuge and secure residential accommodation for the elderly, disabled, mentally ill, victims of violence, victims of domestic abuse, addicts and persons with substance abuse issues, and other vulnerable persons; introduction services and consultancy services all relating to finance and financial advice, debt and debt advice, credit, credit facilities and credit advice; introduction services and consultancy services all relating to, personal and domestic budgeting, debt counselling, debt restructuring, debt settlement, debt settlement negotiation, debt consolidation, credit advice, financial advice; introduction services and consultancy services all relating to grants and loans and credit facilities relating to training through employment, apprenticeships, voluntary and unpaid work, recruitment, work experience, work placements and internships; introduction services and consultancy services all relating to grants and loans and credit facilities in respect of the purchase of computers and information technology equipment; introduction services and consultancy services all relating to grants and loans and credit facilities relating to childcare and the care and supervision of other vulnerable persons; introduction services and consultancy services all relating to grants and loans and credit facilities relating to the rental and purchase of domestic appliances; introduction services and consultancy services all relating to the rental and purchase of domestic utilities, including telephone line and internet broadband services and home entertainment services; introduction services and consultancy services all relating to grants and loans and credit facilities for the maintenance, repair and refurbishment of residential accommodation; charitable collections; charitable fundraising; organising and provision of services relating to charitable collections and fundraising by and for others; advisory services relating to regulations concerning the provision of residential accommodation including sheltered and supported and refuge and secure residential accommodation for the elderly, disabled, mentally ill, victims of domestic abuse, addicts and persons with substance abuse issues, and other vulnerable persons; provision of information online over the Internet and via interactive online forums in relation to the aforesaid.

Regeneration of housing and office, retail and other commercial accommodation; construction and demolition, development, re-development and conversion and improvement of buildings and interior accommodation; maintenance, repair and refurbishment of buildings and accommodation; painting and decorating of interior and exterior of buildings; project management services in relation to each of the foregoing, all including for and on behalf of others; provision of and arranging of emergency repair services; drainage services; drainage; drain cleaning services; coating of drains; unblocking of drains; drain maintenance; property maintenance; building maintenance; plant maintenance; window maintenance; installation of non-residential solar panel power systems; installation of residential solar panel power systems; maintenance of non-residential solar panel power systems; maintenance of residential solar panel power systems; installation and maintenance of renewable energy systems; provision of information online over the Internet in relation to the aforesaid.

Provision of information, advisory, assistance and consultancy services all relating to the rental and purchase of domestic utilities, namely telephone line, internet broadband services and home entertainment services, namely the broadcasting of radio and television programs via Internet, cable or wireless networks; provision of paging services; forwarding of messages including emergency messages by telephone; provision of access to use of computers and the Internet and information technology; provision of information online over the Internet in relation to the aforesaid.

Provision of information, advisory, assistance and consultancy services all relating to the rental and purchase of domestic utilities, namely the provision of gas, electricity and water supplies; sewage treatment service; services for the treatment of sewage.

Education and training; organising and/or conducting conferences, congresses, seminars, symposiums, workshops and exhibitions; provision of information, advisory and assistance service and consultancy services, all relating to education and training and courses of instruction; training in general domestic and other skills pertaining to the safety and independence of the elderly, mentally ill, victims of violence, and other vulnerable persons; training relating to safety in the local community including crime prevention; training relating to entrepreneurial and business skills and provision of ancillary support; training relating to health and safety; training relating to mental health and resilience; training relating to shared ownership of property; training relating to employment issues; training relating to employment skills and trade skills; education and training relating to energy efficiency; training relating to community orientated issues;  training services relating to the use of computers and information technology and the Internet; organising and conducting community orientated entertainment and social events;  education and training about techniques for the construction of buildings; education and training relating to conservation of the environment and energy efficiency; education and training and courses of instruction relating to qualifications, employment skills, trade skills, vocational skills, entrepreneurial skills and business skills; provision of information, advisory and assistance services and consultancy services, all relating to education and training and courses of instruction relating to qualifications, employment skills, trade skills, vocational skills, entrepreneurial skills and business skills; education and training and courses of instruction through employment, apprenticeships, voluntary work and unpaid work, work experience, work placements and internships; education and training and courses of instruction relating to job and career opportunities, recruitment and applications for employment, voluntary and unpaid work, work experience, work placements and internships, and business start-ups and self-employment; education and training and courses of instruction relating to improving self confidence and interpersonal skills, including within the workplace; provision of information, advisory and assistance services and consultancy services, all relating to education and training and courses of instruction relating to improving self confidence and interpersonal skills, including within the workplace; provision of information, advisory and assistance services and consultancy services, all relating to career and vocational counselling services and provision of ancillary support; education and training and courses of instruction all relating to home and personal safety; provision of information, advisory and assistance services, and consultancy services, all relating to education and training and courses of instruction relating to home and personal safety; education and training and courses of instruction all relating to online safety; provision of information, advisory and assistance services, and consultancy services, all relating to education and training and courses of instruction relating to online safety; education and training and courses of instruction relating to safety in the local community including crime prevention; provision of information, advisory and assistance services and consultancy services, all relating to education and training and courses of instruction relating to safety in the local community including crime prevention; education and training and courses of instruction relating to tenancies and the rights and responsibilities of tenants and of neighbours; provision of information, advisory and assistance services and consultancy services, all relating to education and training and courses of instruction relating to tenancies and the rights and responsibilities of tenants and of neighbours; education and training and courses of instruction relating to general domestic and other skills pertaining to the safety and independence of the elderly, mentally ill, victims of violence, victims of domestic abuse, addicts and persons with substance abuse issues, children and teenagers, and other vulnerable persons; provision of information, advisory and assistance services and consultancy services, all relating to education and training and courses of instruction relating to general domestic and other skills pertaining to the safety and independence of the elderly, mentally ill, victims of violence, victims of domestic abuse, addicts and persons with substance abuse issues, children and teenagers, and other vulnerable persons; education and training and courses of instruction, all relating to physical and mental health and wellbeing and addressing loneliness and social isolation; provision of information, advisory and assistance services and consultancy services, all relating to education and training and courses of instruction, all relating to physical and mental health and wellbeing and addressing loneliness and social isolation; organising and conducting community orientated entertainment and social events and group recreational activities, including in relation to addressing loneliness and social isolation; provision of information, advisory and assistance services, and consultancy services, all relating to community orientated entertainment and social events and group recreational activities, including in relation to addressing loneliness and social isolation; organising and conducting networks and discussion groups relating to all the foregoing; conducting educational support programmes relating to domestic abuse; conducting educational support programmes for victims of domestic abuse and their families; conducting educational support programmes for perpetrators of domestic abuse and their families; conducting educational support programmes for carers; education services relating to domestic abuse for victims and their families; education services relating to domestic abuse for carers; career and vocational counselling services and provision of ancillary support; training relating to domestic abuse; training relating to domestic abuse for perpetrators and their families; training relating to domestic abuse for carers; education and training services relating to domestic abuse and indicators of domestic abuse, for teachers, counsellors, health visitors, healthcare professionals and other professionals; conducting educational support programmes relating to the abuse of addictive substances; conducting educational support programmes relating to the abuse of drugs; conducting educational support programmes relating to the abuse of alcohol; conducting educational support programmes relating to the abuse of addictive substances for victims and their families; conducting educational support programmes relating to the abuse of drugs and alcohol for victims and their families; education services relating to the abuse of addictive substances; education services relating to the abuse of drugs; education services relating to the abuse of alcohol; education services relating to the abuse of addictive substances for victims and their families; training relating to the abuse of addictive substances; training relating to the abuse of drugs; training relating to the abuse of alcohol; training relating to the abuse of addictive substances for victims and their families; training relating to the abuse of drugs for victims and their families; training relating to the abuse of alcohol for victims and their families; education and training services relating to the abuse of addictive substances and indicators of the abuse of addictive substances, for teachers, counsellors, health visitors, healthcare professionals and other professionals; education and training services relating to the abuse of drugs and indicators of the abuse of drugs, for teachers, counsellors, health visitors, healthcare professionals and other professionals; education and training services relating to the abuse of alcohol and indicators of the abuse of alcohol, for teachers, counsellors, health visitors, healthcare professionals and other professionals; provision of information online over the Internet in relation to the aforesaid; none of the aforesaid services being provided by consumer publishers, or in connection with consumer publishing and promotion of the same.

Provision of information, advisory and assistance services and consultancy services, all relating to health, healthcare and healthcare services; provision of information, advisory and assistance services and consultancy services, all relating to mental health, mental resilience, mental healthcare and mental healthcare services; provision of information, advisory and assistance services and consultancy services, all relating to emotional health emotional resilience and wellbeing and addressing loneliness and social isolation; provision of care and respite services for the benefit of elderly and disabled and mentally ill and other vulnerable persons in residential environments; provision of care and respite services for the benefit of addicts in residential environments; provision of nursing and domestic assistance services; operation of day care centres; nursing homes; medical care services; medical counselling services; psychological counselling; psychological counselling for victims and survivors of domestic abuse and their families; psychological counselling for perpetrators of domestic abuse and their families; psychological counselling for carers; rehabilitation services for substance abuse; rehabilitation services for drug abuse; rehabilitation services for alcohol abuse; organising and conducting networks and discussion groups relating to all the foregoing; provision of information online over the Internet in relation to the aforesaid.

Monitoring of and provision of monitoring services in relation to lifeline alarms and related connected living technology, sheltered and refuge and secure housing alarms and other emergency call alarms, including monitoring services for the elderly, disabled, victims of domestic abuse, addicts and persons with substance abuse issues, and other vulnerable persons; emergency call out alarm monitoring response services in relation to lifeline alarms and related connected living technology, sheltered and refuge and secure housing alarms and other emergency call alarms; legal advisory services relating to regulations concerning the provision of residential accommodation including sheltered and supported and refuge and secure residential accommodation for the elderly, disabled, mentally ill, victims of domestic abuse, addicts and persons with substance abuse issues, and other vulnerable persons; advisory services and promotion in relation to safety within the home and local community including crime prevention and traffic circulation; provision of information, advisory and assistance services, introduction services and consultancy services all relating to improving self confidence and interpersonal skills within the workplace; provision of information, advisory and assistance services, introduction services and consultancy services, all relating to mental health, mental resilience, emotional health, emotional resilience and addressing loneliness and social isolation; provision of information, advisory and assistance services, introduction services and consultancy services all relating to employment and unemployment matters, redundancy, dismissal, maternity and paternity leave, employment rights, and employment disputes; provision of information, advisory and assistance services, introduction services and consultancy services all relating to consumer rights and disputes relating to consumer rights and consumer goods; provision of information, advisory and assistance services, introduction services and consultancy services all relating to legal services, including in relation to finance, debt, credit, income support, employment and unemployment matters, redundancy, dismissal, maternity and paternity leave, employment rights, and employment disputes, consumer rights and disputes relating to consumer rights and consumer goods, housing, tenancy and property ownership matters and disputes, neighbour disputes, moving home, divorce, separation, relationship and family matters, education and childcare matters, and fraud and identity theft; provision of information, advisory and assistance services, introduction services and consultancy services, all relating to housing, tenancy and property ownership matters and disputes, neighbour disputes, and moving home; provision of information, advisory and assistance services, introduction services and consultancy services, all relating to divorce, separation, relationship and family matters, education and childcare matters; provision of information, advisory and assistance services, consultancy services all in relation to safety and security online; conducting community orientated support groups and befriending schemes, including in relation to loneliness and social isolation; providing emotional support for victims and survivors of domestic abuse and their families; providing emotional support for perpetrators of domestic abuse and their families; providing emotional support for carers; providing personal support services for victims and survivors of domestic abuse and their families; Providing personal support services for perpetrators of domestic abuse and their families; providing emotional and personal support services for carers; conducting emotional support programmes for victims of domestic abuse and their families; conducting emotional support programmes for perpetrators of domestic abuse and their families; conducting emotional support programmes for carers; conducting personal support services for victims and survivors of domestic abuse and their families; conducting personal support services for perpetrators of domestic abuse and their families; conducting personal support services for carers; organising and conducting networks and discussion groups relating to all the foregoing; provision of information online over the Internet in relation to all of the aforesaid services.

Alcoholic beverages (except beers).