Financial management of building projects; financial management of building renovation projects; financial management of real estate projects.

Construction project management services; on site building project management; on site project management relating to the construction of aerodrome facilities; on site project management relating to the construction of airport facilities; on site project management relating to the construction of buildings.

Architectural project management; computer project management in the field of EDP; computer project management in the field of electronic data processing [EDP]; computer project management services; engineering project management services; IT project management; technical planning and technical project management for the development of lighting equipment.

Paper, cardboard, printed paper, printed cardboard, printed plastics, printed synthetic materials and goods made from these materials not included in other classes; bags, boxes, carrier bags, envelopes, films, sheets and all other articles used for wrapping and packaging included in Class 16 (not included in other classes); adhesives and printed adhesives in Class 16; self-adhesive printed matter and all other self-adhesive goods in Class 16; pastes for stationery or household purposes; articles for use in printing (not included in other classes); works of art, arts and artists materials included in Class 16; apparatus for displaying and mounting art work, images, photographs, pictures and prints (not included in other classes); art prints framed or unframed; images; drawings; diagrams; digital prints; paintings; photographs; prints; pictures; decalcomanias; artists canvas and canvas boards; chromolithographs; drawing, painting and writing materials, sets, apparatus and instruments; engraving plates; engravings; engravings [prints]; etching devices for stationery use; etching needles; etchings; easels; fine art prints; galley racks; graphic arts materials; graphic designs, drawings, etchings, lithographs, prints, representations and reproductions; graphical cardboard; graphics [printed matter]; lithographic stones; lithographic works of art; lithographs; mimeographs; metal coated paper, metallised papers and all other craft papers and cards in Class 16; modelling materials; models, statues and ornaments not included in other classes; mountboards and mounts for mounting pictures; border decorations on picture mounts; computer aided design generated drawings and plans; patterns; patterned stationery; patterns for dressmaking, embroidery, making clothes, tapestry and textile; paint boxes; paintbrushes; painters' easels; painting books; paint, clay, beads or string art and craft kits; painting sets; paintings [pictures] framed or unframed; palettes for painters; portfolios made adapted for carrying artwork all in Class 16; portraits; photo-engravings; photograph stands; photographic prints; picture books; picture cards; stencils; stencil cases and plates; suspension files for artwork; swatch books and samples; table decorations of card, cardboard and paper; tracing cloth; tracing needles for drawing purposes; tracing paper and patterns; transfer paper for printing on fabrics, paper, plastic material and transferring graphic representations; transparent printed grids for use in pattern preparation; quilted pictures; watercolours [paintings]; wrapping foils for books; wrapping paper; writing, painting or drawing books; writing pads, papers, slates and tablets; Xuan paper [for Chinese painting and calligraphy]; Indian inks; inks (not included in other classes); decorations for foodstuffs and all other decorations included in Class 16; indoor aquaria and their fittings; printing blocks; publications; books; children's books and club magazines; comic books; song books; cartoons and cartoon publications; periodicals; magazines; company magazines; newsletters; newspapers; journals; catalogues; manuals; maps; pamphlets; leaflets; posters; illustrated cards and publications; printed publications; printed materials; printed matter; printed craft patterns, knitting patterns and sewing patterns; individually designed printed materials; computer print outs; advertising publications; printed advertisement and materials; periodically distributed printed materials; partwork publications; party stationery; paper party decorations; pattern books; promotional printed pads publications and stationery; office appliances, articles and requisites [other than furniture]; educational, instructional and teaching materials; educational, instructional and teaching materials in the form of games, apparatus and instruments; stationery; computer stationery; continuous stationery; gift stationery; covers for books and magazines; albums; bibs of paper; bookbinding material; bookbindings; bookends; booklets; bookmarkers; bows (paper); calendars; calendar hangers, holders and pad bases; leather covered diaries; erasing products; greeting cards; musical greetings cards; anniversary cards; announcement cards; birthday cards; blank cards; business cards; Christmas cards; congratulatory cards; engagement cards; invitation cards; thank you cards; value cards [other than machine readable or magnetic]; visiting books and cards; wedding cards; discount cards [other than encoded or magnetic]; cards not included in other classes; iron on transfers; magnetic letters and numbers [stationery]; mats for beer glasses; paper coasters; paperweights; stickers; sealing wax; temporary tattoos; instruction manuals relating to counselling; indexed books for the recordal of information relating to health; instructional charts for use in relation to medical health; newsletters relating to personal health risk assessment; periodical publications relating to health care; printed matter relating to health education.

Furniture and mirrors in Class 20; furniture for use in educational institutions; art work, not included in other classes; picture frames and mouldings thereof; goods of wood, bamboo, cork, reed, cane, wicker, horn, bone, ivory, whalebone, shell, amber, mother-of-pearl, meerschaum and/or substitutes for all these materials, or of plastics (not included in other classes); adhesive wall decorations (not included in other classes); baskets; bottle; jar and magazine racks; coat hangers and coat stands; clothing covers (wardrobes); cushions and pillows; wall decorations and plaques, not included in other classes; statues, statuettes and ornaments in Class 20; armchairs, bassinets, beds, bedding; bedsteads of wood; benches; bolsters; bottle closures, not of metal; bottle racks; bouncers [furniture]; boxes for storage purposes; boxes of wood or plastic; cake decorations made of plastic; carved picture frames; cases of wood or plastic; chairs; chest of drawers; chests; corozo; crates; deck chairs; decorations and decorative ornaments in Class 20; decorations and decorative ornaments made of plastics, expanded plastic, plaster, wax and wood for use in festive occasions; desks; dinner wagons; display furniture; domestic furniture; divans; dressing tables; drinking straws; easy chairs; embroidery frames; fans for personal use; foot stools; frames; frameless picture holders; furniture for bathroom, bedroom, computer, educational institutions, exhibition, garden, kitchen, office and outdoor; furniture made plastics, wood, metal and principally of glass; hampers; hat stands; house numbers; inflatable furniture; inflatable publicity objects; leather furniture; magazine racks; magnetic letters and numbers [other than stationery or type]; mannequins; mattresses (spring); metal furniture; mirrors; mirror tiles; mobiles [decoration]; mouldings for furniture, mirrors and picture frames; nesting boxes; numerals (letters) of non-metallic materials [except type or of textile]; numerals made of plastics for furniture; office requisites; ornamental objects made of plastic, plaster, synthetic resin, wax and wood; oyster shells; printed mirrors; pedestals, picture frames and mirror frames; pillows; plaques; rattan; rods (picture-) [frames]; sculptures cast from mixtures of plaster and marble; sculptures made from plaster, plastic, wax and wood; sculptures (not included in other classes); shells; settees; showcases; sideboards; sleeping bags; sofas, soft furnishings; storage furniture; stools, table centres [ornaments] made of wood; tables (not included in other classes); tea carts; tea trolleys; trays; tortoiseshell imitation; transformable furniture; wall decorations of marble, plaster, plastic, synthetic materials, wax and wood; umbrella stands; water beds, not for medical purposes; wickerwork; wind chimes; works of art, not included in other classes; yellow amber.

Women's, men's, children's and infant's wearing apparel; complete articles of clothing, underclothing and overclothing; articles of clothing made of leather and imitation leather; ascots; bandanas [neckerchiefs]; berets; footwear; boots, half-boots; shoes, athletic shoes; dance shoes; slippers, sandals; trainers; leggings; slacks; trousers; jerseys; sun visors; sweaters; waistcoats, jumpers; sweatshirts; rainwear; scarves; hats, caps; mittens; snow suits; belts; smocks; swimwear; playsuits; bibs; stockings; socks; waterproof clothing; footwear for men, women, children, and infants; shoes; sneakers; headgear for men, women, children, and infants, headbands; earmuffs; knitshirts; dress shirts; sports shirts; t-shirts; jackets, ties; tights; tuxedos; pants; hosiery; kilts; mufflers; shawls; blazers; wristbands; coveralls; overalls; sweat pants; frocks; bath robes; bath shoes; bath wraps; bathing caps; bathing suits; bathing trunks; bathing wraps; beach clothes; beach shoes; beach wraps; belts made of leather; boas [necklets]; bodices [lingerie]; boots for sports (not included in other classes); bow ties; brassieres; camisoles; cashmere scarves; cashmere shoulder wraps; coats; combinations [clothing]; costumes (masquerade), accessories, and masks sold in connection therewith; cuffs; cyclists' clothing; dress shoes; dresses for children for party wear; esparto shoes or sandals; evening shawls; flat shoes; headgear for wear; hoods [clothing]; knitwear [clothing]; leather shoes; neckties; outerclothing; overcoats; printed t-shirts; printed scarves; silk scarves; printed shawls; shoes [footwear], other than protective or orthopaedic; shoulder wraps; suits; swimsuits; tee-shirts; textile napkins; underclothing; underwear; uniforms; wraps jump suits; shirts; blouses; shorts; warm-up suits; capes; walking shorts; jeans; dinner jackets; raincoats; outer coats; skirts; vests; tennis dresses; sports clothing and footwear; beach and swimming cover-ups; raincoats; ponchos; tank tops; handkerchiefs; gloves; dresses; shearling coats and jackets; sports jackets; sleepwear; loungewear; athlete underwear; sport knits; undershirts; basic underwear and robes; knitted and woven sleepwear; sleep shirts; pyjama tops; pyjama bottoms; breakfast jackets; bed jackets; cover-ups; knitted and woven loungewear; lounging pants and tops; lounge jackets; intimate apparel and sleepwear; bodywear; foundations; bras; girdles; garter belts; all in-ones; corselettes; body stockings; control briefs; control hipsters; contarter bikinis; bra slips; bra top camisoles; waist cinchers; bustiers; merry widows; camisettes; leotards and unitards, daywear - including but not limited to culottes; bikinis; hipsters; briefs; slips; blouse slips; camisole slips; chemise slips; culotte slips; evening slips; maternity slips; panty slips; princess slips; shadow panel slips; strapless slips; suit slips; tailored slips; half slips; petti-slips, bra slips; chemises; teddies; bra top camisoles; braletts; tap pants and petti-pants; sleepwear including but not limited to nightgowns; toga nightgowns; night shirts; pyjamas; shortie pyjamas; baby-doll pyjamas; t-shirt pyjamas; French maid sleepers; harem pyjamas; hostess culottes; lounging pyjamas; rompers; sleep shorts; peignoirs; caftans; jumpsuits; dressing gowns; kimonos; housecoats; beach togas; beach wrap-ups; breakfast coats; brunch coats; cocoons; dusters; hostess robes; kabuki robes; lounging robes; monk's robes; bra tops; crop tops.

Retail services, mail order retail services, electronic shopping retail services connected with the sale of artworks and works of art, art products, fine arts, fine art prints, arts and artists materials, images, drawings, diagrams, digital prints, digital works of art, paintings, pictures, prints, photographs, posters, lithographs, decalcomanias, artists canvas and canvas boards, chromolithographs, drawing, painting and writing materials, sets, apparatus and instruments, apparatus for displaying and mounting art work, images, photographs, pictures and prints, cameras and photographic goods, engraving plates, engravings, etching devices, etchings, easels, galley racks, graphic arts materials, graphic designs, drawings, etchings, lithographs, prints, representations and reproductions, modelling materials, models, statues and ornaments, mountboards and mounts for mounting pictures, border decorations on picture mounts, notions, patterns, patterned stationery, patterns for dressmaking, embroidery, making clothes, tapestry and textile, artist portfolios, portraits, photo-engravings, photograph stands, photographic prints, picture books, picture cards, stencils, stencil cases and plates, suspension files for artwork, swatch books, CDs, DVDs, magnetic data carriers, recording discs, video games, computer games and gaming-themed merchandise, musical and audio visual works provided via the Internet, and other computer and electronic communications networks or via wireless technology, computers, computer games and toys, computer software, programs, programmes and peripherals, computer equipment and home entertainment products, education and educational products, educational, instructional and teaching materials in the form of games, apparatus and instruments, publications, publications in electronic form, printed publications, stationery, books, literary materials, printed matter, printed and printing materials, office appliances, articles and requisites, sports goods including shoes, bags, clothing and luggage, telephones and telecommunications accessories, toys, games, playthings, sports equipment, building, and home improvement goods for the 'do-it-yourself' sector, garden plants, and gardening goods and equipment, domestic electrical and electronic equipment, including white goods, machines for handheld use, hand tools, optical goods, jewellery, fashion jewellery, imitation jewellery, clocks, watches, timepieces, bathroom and heating products, clothing, headgear, clothing and hair accessories, footwear, eyewear, sunglasses, fashion articles, fashion accessories, leather and imitation leather goods, fabrics and textile goods, handbags, bags, purses, luggage, travel goods and accessories, millinery, furniture, household containers and utensils, crockery and glassware, furnishings, soft furnishings, textiles, haberdashery, napery, cosmetics, fragrances, toiletries, health and beauty products and services, personal care products, perfumery and cosmetic articles, foods and beverages (alcoholic and not alcoholic), chocolates, pet foods, pet equipment and products; pottery, earthenware, kitchenware, cutlery, glassware, tableware, cooking utensils and articles for the preparation of food and drink, ornaments for the home, carpets, rugs and other floorings, bed linen, consumer electrical and electronic goods and accessories, home decoration goods, ironmongery, hand tools and instruments for domestic, household, kitchen and garden use, interior and garden furniture, festive hampers and decorations, candles, administration of the business affairs of retail stores; organization, operation and supervision of loyalty programmes and of sales and promotional incentive schemes and consultancy and information services relating to such services; provision of information to customers and advice and assistance in the selection of goods; concession services to in-store retailers; management of shops; promotional services; advertising; advertising services; direct mail advertising; compilation of advertisements for use as web pages on the Internet; rental of advertising space; dissemination of advertising matter; organization and conducting of exhibitions and trade fairs for commercial or advertising purposes; organization of competitions for advertising or business purposes; updating of advertising materials; demonstration of goods; shop window dressing; arranging window displays; distribution of samples; document reproduction; office machines and equipment rental (not included in other classes); on-line advertising on a computer network; preparation of publicity publications; sales promotion services; procurement of contracts [for others] relating to the sale of goods; promoting the sale of the goods and services [on behalf of others] by arranging advertisements; provision of space on web sites for advertising goods and services; public relations; publicity; radio advertising; television advertising; business management of performing artists; arranging and conducting of auction sales; on-line auctions; business consultancy (professional); business consultancy; business information; business administration; business management; commercial administration; office work; management of computer databases; compilation of information onto computer databases; advisory and consultancy services relating to database management and marketing; data analysis; business research and analysis; charitable services, namely business management and administration and organising and conducting volunteer programmes and community service projects; advertising services on behalf of third parties in connection with marketing and sale of all goods and services mentioned above; business counselling; counselling on business matters; employment counselling; employment counselling services; creation of databases.

Application of appliques to textiles; application of finishes to textiles; application of motifs to textiles; applying finishes to textiles; material treatment; treatment of textile; custom manufacture of textiles, textile piece goods, curtains, fabrics, textile goods, bed linen and table covers; assembling of custom materials; tailoring; textile cutting, printing and treating; cloth cutting and treating; clothing alteration; custom assembling of materials; material treatment of textline materials, dressmaking; embroidery; pattern printing of carpet tiles, carpets, coverings, wall coverings, fabric and textiles; wool printing; binding of books or documents; bookbinding; collation [binding] of printed material; covering of books; covering of furniture; firing pottery; framing of pictures; framing of works of art; gilding; glass-blowing; gold-plating; laminating; laser scribing; metal casting, plating and treating; moulding of furniture and textiles; woodworking; photogravure; picture-framing; printing; discharge printing; lithographic printing; offset printing; silkscreen printing; pattern printing; t-shirt printing; scribing (laser); sheet material encapsulating services for pictures; silver-plating; fine art reproduction; digital printing of fine art and photography for reproduction; digital image enhancement, manipulation and restoration; digitalization of images and music; engraving; enlarging of photographic prints; film printing (photographic); photocomposing services; photographic etching of printed matter and textiles; photographic film development; photographic image processing; photographic printing; photographic laboratory services; photographic retouching services; transfer of photographic transparencies; developing, transferring and printing photographs and images; developing, printing, processing and preparing photographic and printed visual images; photo finishing; photographic enlarging, etching, printing, processing and reproduction; production of photographic prints, including from digital images; customer-specific production of films, images, printed matter, photographic articles and products; photo composing services; printing services; processing, namely the enlarging and retouching of images; processing cinematographic and still films; reproduction of photographic prints, transparencies and film; reproduction and printing of digital images; transfer of photographic prints; electronic recording and electronic storage of photographic and digital images; film development; printing; photographic, audio and video processing services; print finishing services; printing service for images, prints or transparencies; rental of photographic printing and processing apparatus; advice, information and consulting services relating to all the aforesaid services; duplicating and copying of photographic prints, images and other works of art onto video tapes, CD-ROMs, DVDs, recordable media, compact discs; digital printing services; printing services utilising computer image manipulation; computerised printing services; provision of printing facilities for still photography, video and graphic design all conducted by computer.

Academies [education]; academy education services; adult education services; advisory services relating to education; art gallery services; art exhibitions; organisation of art competitions; arranging and conducting of artists' workshops; organisation of painting and drawing exhibitions; organising and conducting of cultural and/or artistic shows; photography; production of visual and/or sound recordings; editing of radio and television programmes; theatre performances; arranging and production of shows, booking of seats for shows; charitable services, namely academic mentoring; charitable services, namely education and training; club services [entertainment or education], commercial design services relating to printing; commissioned writing [plays, musicals, for publications; computer assisted education services; computer and computer game entertainment services; consultation services relating to the publication of books, magazines and designing of training courses; digital imaging services; dissemination of educational material; education and training services and information relating thereto; educational advisory services; educational services; electronic desktop publishing; entertainment; fashion show services; film production; gallery services; gaming; instruction services; library services; library services (mobile); magazines (publication of); organizing and conducting assemblies and events featuring personal appearances by celebrities; organisation of games; administering, arranging, conducting, designing, organizing, producing and presenting activities; balls; charity events; competitions; conferences; congresses; contests, colloquiums; courses; discussion groups, displays; exhibitions; festivals; games; lectures; live performances; seminars; shows; shows and audience participation events, fashion shows, presentations; tournaments, training and workshops; for cultural, educational or entertainment purposes; party planning [entertainment]; audio production services; audio recording services; photography; photographic library services; photographic reporting; editing services; editorial services; distribution (other than transportation) of photographic images, including distribution by electronic means; organization, management or arrangement of entertainment; planning arrangement of showing movies, shows, plays or musical performances; presentation of plays, music and musical performances; production of educational television programmes; production of fashion shows; production of films for educational purposes; production of magazines; production of radio and television programmes; production of shows; production, preparation, distribution, syndication, networking and rental of films, television programmes, radio programmes and sound and video recordings and other broadcastable material; providing facilities for educational purposes; providing on-line electronic publication [not downloadable]; providing of training; provision of photographic services; provision of automated video recording services; provision of audio and video recording studio services; provision of digital photographic services; provision of digital audio/visual services; provision of games by means of a computer based system; provision of on-line forums; publishing services; online publishing services; publication of books and catalogues; publication of electronic books and journals on-line; publication of printed matter; publishing of books; publishing of educational material ; publishing of printed matter; recreation facilities (providing); recreation information; rental of educational apparatus; rental of educational materials; rental of movie projectors and accessories; rental of paintings, calligraphic and other works of arts; rental of pre-recorded films; rental of projectors; rental of recorded education; rental of scenery for television studios; rental of scenery for use in theatres; rental of show scenery; rental of toys; rental of studio facilities; rental of editing facilities and photographic library services; the showing of audio and/or visual recordings; scriptwriting services; tuition; video production services; vocational education; gallery services (art); information pertaining to literary works and publishing by means of an interactive Internet website; ticketing and entertainment services; educational services relating to beauty therapy; educational services relating to beauty therapy; training services relating to the therapy of primary case analysis by hypnosis; career counselling (training and education advice); computerised training in career counselling; lifestyle counselling and consultancy (training); education services relating to health; health club (fitness) services; health club (exercise) services; health club services; health education services; instruction courses relating to health; physical health education; provision of educational services relating to health; provision of health club (physical exercise) facilities; training services relating to occupational health; tuition in health; vocational education relating to the avoidance of health related problems; on line photographic, image, audio and video services.

Advisory services relating to computer software for design, education, graphics, printing and science; advisory services relating to interior design, design of products, education and science; advisory services relating to the creation, development, maintenance and use of websites and of online services; appraising of designs; architectural consultation; architectural design services; architecture; art gallery services; art work design; authenticating works of art; authentication of pictures; brochure design; clothing design services; commercial design services; commercial design services relating to printing; commercial interior design; computer and computer software services; maintenance and provision of access to databases of photographs, films, videos, image and audio recordings; graphic design services; computer aided graphic design; computer programming; design, installation, maintenance and updating of computer software; design, drawing and commissioned writing, all for the compilation of web pages on the Internet; computer software design; computer software rental services; computer-aided design services; consultancy relating to selection of curtaining and other furnishing fabrics [interior design]; consultancy relating to selection of loose covers for furniture [interior design]; consultancy relating to the design of packaging; consultancy relating to the design of promotional material; consultancy services relating to design, consultancy services relating to interior design; consultation services relating to interior design, consultancy services relating to photography, the storing and retrieval of images, or the scanning, storage, retrieval, displaying, manipulating, transmitting or printing of data and/or images; consumer product design; conversion of data or documents from physical to electronic media and from electronic to physical media; corporate identity design, corporate image design services, corporate logo design services; creating and maintaining web sites; custom design of animated pre-historic creatures; custom design of futuristic creatures; custom design services; design and development of computer hardware and software for photographic film development, photographic printing, digitisation of images, manufacture and editing of films, images, printed matter, photographic articles and products; design and development of computer hardware and software for the transmission, storage and presentation of digital images via a computer network; design services; design consultancy; design consultation; design services; design services for arts and artwork; design services for products; design services for catering trade; design services for restaurants; design services for graphic arts; design of advertising logos; design of advertising material; design of advertising matter; design of artworks and works of art; design of art products; design of a range of products and design services connected with these goods including but not exclusively the following: articles of clothing and clothing accessories, dresses, baths, books, board-games, brand names, building interiors, carpet tiles; carpets, rugs and other floorings, china, clothes, clothes accessories, commercial products, corporate identity, computer programs, software; consumer products, display systems for exhibitions, presentation and promotional purposes, equipment for transportation of liquid products, designer goods, exhibition stands, fashion accessories, fashion articles, floor coverings, furnishings, soft furnishings, furniture, furnishing fabrics, games and toys, glass and glass products, graphic arts, graphic software systems, graphics, interior decor and decoration, interior of buildings, jewellery, kitchens, layouts of offices and their furniture, leather and imitation leather articles, lighting systems, logos, t-shirts, marketing materials, materials for printing models, monumental masonry, ornamental layouts and structures, packaging, postcard cartoon characters, printed materials, printed matter, promotional material and matters, publicity materials, puppets, signs, stationery, gift stationery, designer stationery, stationery products, storage installations, storage systems, three dimensional displays, trademarks, fashion jewellery, computer games and toys, computer software, computer peripherals, computer programs and programmes, art products, publications in electronic form, printed publications, printed materials, sports goods, fashion articles and accessories, games and toys, art materials, printing, shop displays, shop interiors, signs, design of masks, design of networks; design of layout of documents; design of publication of documents, design of reproduction of documents, window graphics, models and model making for display, entertainment and exhibition purposes, statues, sculptures and ornaments, pottery and earthenware, kitchenware, leather articles, paint techniques, surveys, watches, duplication of computer programs; encoding of digital images; encryption of digital images; engineering design and consultancy; fashion design; fashion designer services and designer services for clothing, clothing accessories, decorative as well as household goods, digital (art), graphic art design, graphic art design services, graphic arts designing; graphic design services; designing, maintaining and hosting computer sites [web sites]; illustrating services (design); information services relating to the combination of colours, paints and furnishings for exterior design; information services relating to the combination of colours, paints and furnishings for interior design; information services relating to the harmonisation of colours, paints and furnishings for interior design; installation of computer software; interior design services; jewellery design services; kitchen design services; logo design services; management of designers' copyright; new product design; on-line design services; packaging design; packaging design services; pattern design; pattern design services; preparation of design reports; product design; production of artwork for animated films; programming of educational software; project management [design]; provision of on-line design services; providing memory capacity via a computer network, including for external use (webhousing); providing web space (web-hosting); rental of computer software; research and development [for others]; retail design services; shopfitting design services; textile design services; trade mark design; visual design; web site design; commercial design services relating to printing; works of art (authenticating).

Games, toys and playthings; toy figures.

Education; entertainment; cultural activities; publishing (including online publishing); organising classes, courses, theatrical performances and other events; including all the aforesaid aimed at children and/or concerning the performing arts, languages and/or communication; advisory, consultancy and information services in relation to all the aforesaid.

Child care services, and related advisory, consultancy and information services.