Application service provider featuring solutions for use in providing customer experience management and for use in providing call center communications, operations and management and for use in providing call center and telecommunications functionality, namely predictive dialing, voice recognition, interactive voice response systems, and interactive transaction processing system.

Furniture, mirrors, picture frames; Goods (not included in other classes) of wood, cork, reed, cane, wicker, horn, bone, ivory, whalebone, shell, amber, mother-of-pearl, meerschaum and substitutes for all these materials, or of plastics; Shelves for storage; Filing cabinets; Ambroid plates; Ambroid bars; Mooring buoys, not of metal; Tea carts; Display boards; Medicine cabinets; Trestles [furniture]; Stuffed animals; Birds (Stuffed -); Oyster shells; Bamboo; Bamboo curtains; Benches [furniture]; Cable or pipe clips of plastics; Tanks, not of metal nor of masonry; Closures, not of metal, for containers; Yellow amber; Broom handles, not of metal; Funerary urns; Bed fittings, not of metal; Beds; Bedsteads of wood; Bed casters, not of metal; Bedding, except linen; Beehives; Picture frames; Flower-stands [furniture]; Bolts, not of metal; Vats, not of metal; Letter boxes, not of metal or masonry; Book rests [furniture]; Library shelves; Sideboards; Dinner wagons [furniture]; Office furniture; Brush mountings; Busts of wood, wax, plaster or plastic; Containers, not of metal [storage, transport]; Decorations of plastic for foodstuffs; Bins of wood or plastic; Dowels, not of metal; Wall plugs, not of metal; Ivory, unworked or semi-worked; Furniture shelves; Fans for personal use, non-electric; Flagpoles; Locks, not of metal, for vehicles; Staves of wood; Barrels, not of metal; Casks, not of metal; Taps for casks, not of metal; Window fittings, not of metal; Statuettes of wood, wax, plaster or plastic; Whalebone, unworked or semi-worked; Fishing baskets; Bottle caps, not of metal; Bottle racks; Corks for bottles; Bottle casings of wood; Bottle closures, not of metal; Chopping blocks [tables]; Handling pallets, not of metal; Hairdressers' chairs; Fodder racks; Coathooks, not of metal; Curtain hooks; Curtain holders, not of textile material; Curtain rollers; Plaited straw, except matting; Woven timber blinds [furniture]; Plate racks; Gun racks; Hand-held mirrors [toilet mirrors]; Towel closets [furniture]; Towel dispensers, fixed, not of metal; Crates; House numbers, not of metal, non-luminous; Stag antlers; Work benches; Wood ribbon; Reels of wood for yarn, silk, cord; Honeycombs; Horn, unworked or semi-worked; Garment covers [storage]; Dog kennels; Hat stands; Kennels for household pets; Nameplates, not of metal; Interior textile window blinds; Indoor window blinds [shades] furniture; Slatted indoor blinds; Cable clips, not of metal; Fireguards; Settees; Edgings of plastic for furniture; Carts for computers [furniture]; Index cabinets [furniture]; Bins, not of metal; Numberplates, not of metal; High chairs for babies; Infant walkers; Cushions; Pet cushions; Drain traps [valves] of plastic; Water-pipe valves of plastic; Coat hangers; Clothes hooks, not of metal; Mannequins; Coatstands; Knobs, not of metal; Chests of drawers; Pillows; Bolsters; Head-rests [furniture]; Coral; Hampers [baskets]; Baskets, not of metal; Trays, not of metal; Wickerwork; Corks; Cork bands; Hospital beds; Scratching posts for cats; Works of art, of wood, wax, plaster or plastic; Cards (Plastic key -), not encoded; Cabinet work; Counters [tables]; Loading pallets, not of metal; Loading gauge rods, not of metal, for railway waggons [wagons]; Cask stands, not of metal; Playpens for babies; Lecterns; Beds for household pets; Easy chairs; Air pillows, not for medical purposes; Air cushions, not for medical purposes; Air mattresses, not for medical purposes; Massage tables; Mattresses; Mats for infant playpens; Meerschaum; Knife handles, not of metal; Furniture; Furniture of metal; Furniture fittings, not of metal; Furniture partitions of wood; Furniture casters, not of metal; Doors for furniture; Mobiles [decoration]; Troughs, not of metal, for mixing mortar; Shells; Identification bracelets, not of metal, for hospitals; Nesting boxes for household pets; Rivets, not of metal; Nesting boxes; Paper blinds; Screens [furniture]; Boarding stairs, not of metal, mobile, for passengers; Bead curtains for decoration; Mother-of-pearl, unworked or semi-worked; Placards of wood or plastics; Armchairs; Moldings for picture frames; Curtain tie-backs; Sections of wood for beehives; Picture frame brackets; Rattan; Stands for calculating machines; Racks [furniture]; Shelves for filing-cabinets [furniture]; Saw horses; Coffin fittings, not of metal; Coffins; Hinges, not of metal; Display stands; Stools; Deck chairs; Signboards of wood or plastics; Tortoiseshell; Tortoiseshell imitation; Reeds [plaiting materials]; Umbrella stands; Sleeping bags for camping; Reels, not of metal, non-mechanical, for flexible hoses; Winding spools, not of metal, non-mechanical, for flexible hoses; Locks, other than electric, not of metal; Keyboards for hanging keys; Costume stands; Cupboards; Screws, not of metal; Nuts, not of metal; Vice benches, not of metal; Typing desks; Writing desks; Desks; Lockers; School furniture; Covers for clothing [wardrobe]; Floating containers, not of metal; Scythe handles, not of metal; Trolleys [furniture]; Seats of metal; Sofas; Divans; Stakes for plants or trees; Meat chests, not of metal; Mirrors [looking glasses]; Mirror tiles; Chests for toys; Ladders of wood or plastics; Spring mattresses; Mats, removable, for sinks; Bungs, not of metal; Flower-pot pedestals; Poles, not of metal; Statues of wood, wax, plaster or plastic; Steps [ladders], not of metal; Desks (Standing -); Corozo; Embroidery frames; Straw edgings; Straw plaits; Straw mattresses; Seats; Containers, not of metal, for liquid fuel; Bakers' bread baskets; Stair rods; Animal horns; Animal hooves; Claws (Animal -); Tables; Tables of metal; Table tops; Dressing tables; Cask hoops, not of metal; Shoulder poles [yokes]; Transport pallets, not of metal; Door fittings, not of metal; Bolts (Door -) not of metal; Door handles, not of metal; Latches, not of metal; Valves, not of metal, other than parts of machines; Packaging containers of plastic; Stoppers, not of metal; Silvered glass [mirrors]; Showcases [furniture]; Curtain rings; Pulleys of plastics for blinds; Curtain rails; Curtain rods; Foundations for beehives; Waxcomb for beehives; Wax figures; Baby changing platforms; Washstands [furniture]; Water beds, not for medical purposes; Casks of wood for decanting wine; Inflatable publicity objects; Tool handles, not of metal; Baby changing mats; Cots; Wind chimes [decoration]; Draughtman's tables; Magazine racks; Newspaper display stands; Tent pegs, not of metal.

Household or kitchen utensils and containers; Combs and sponges; Brushes (except paint brushes); Brush-making materials; Articles for cleaning purposes; Steelwool; Unworked or semi-worked glass (except glass used in building); Glassware, porcelain and earthenware not included in other classes; Aquarium hoods; Dustbins; Make-up removing appliances; Dusting apparatus, non-electric; Aerosol dispensers, not for medical purposes; Cinder sifters [household utensils]; Eyebrow brushes; Baby baths, portable; Heaters for feeding bottles, non-electric; Cotton waste for cleaning; Mugs; Basins [receptacles]; Watering devices; Brooms; Beer mugs; Holders for flowers and plants [flower arranging]; Syringes for watering flowers and plants; Window-boxes; Flower pots; Cloth for washing floors; Scrubbing brushes; Candy boxes; Hair for brushes; Frying pans; Cooking skewers, of metal; Roses for watering cans; Bread boards; Bread bins; Bread baskets, domestic; Ironing boards; Flat-iron stands; Brushes; Lamp-glass brushes; Toilet brushes; Brush-making materials; Brush goods; Busts of china, terra-cotta or glass; Butter dishes; Butter-dish covers; Buckskin for cleaning; China ornaments; Hot pots, not electrically heated; Closures for pot lids; Deodorising apparatus for personal use; Egg cups; Pails; Glass jars [carboys]; Ice pails; Brushes (Electric -), except parts of machines; Combs (Electric -); Enamelled glass; Cruets; Oil cruets; Chopsticks; Mouse traps; Bottle gourds; Statuettes of porcelain, ceramic, earthenware or glass; Strainers for household purposes; Flasks; Bottles; Bottle openers; Fly swatters; Molds (Ice cube -); Molds [kitchen utensils]; Deep fryers, non-electric; Fruit presses, non-electric, for household purposes; Mangers for animals; Gardening gloves; Containers for household or kitchen use; Poultry rings; Vegetable dishes; Spice sets; Watering cans; Spouts; Glass for vehicle windows [semi-finished product]; Glass incorporating fine electrical conductors; Glass, unworked or semi-worked, except building glass; Glass bulbs [receptacles]; Glass flasks [containers]; Boxes of glass; Glass [receptacles]; Fiberglass thread, not for textile use; Fiberglass other than for insulation or textile use; Glass bowls; Mosaics of glass, not for building; Powdered glass for decoration; Glass caps; Glassware (Painted -); Glass wool other than for insulation; Grills [cooking utensils]; Grill supports; Plungers for clearing blocked drains; Glove stretchers; Napkin holders; Utensils for household purposes; Gloves for household purposes; Abrasive sponges for scrubbing the skin; Trouser presses; Attracting and killing insects (Electric devices for -); Insect traps; Heat-insulated containers; Vacuum bottles; Beverages (Heat insulated containers for -); Thermally insulated containers for food; Cabarets [trays]; Coffee filters, non-electric; Coffeepots, non-electric; Coffee grinders, hand-operated; Coffee percolators, non-electric; Coffee services [tableware]; Tankards; Tar-brushes, long handled; Combs; Combs for the hair (Large-toothed -); Comb cases; Jugs; Decanters; Coasters, not of paper and other than table linen; Cheese-dish covers; Stew-pans; Cookie jars; Ceramics for household purposes; Candle extinguishers; Candle rings; Clothing stretchers; Garlic presses [kitchen utensils]; Buttonhooks; Cookery molds [moulds]; Mess-tins; Cauldrons; Cooking pots; Cooking utensils, non-electric; Baskets for domestic use; Carboys; Corkscrews; Cosmetic utensils; Tie presses; Crystal [glassware]; Cake molds [moulds]; Kitchen containers; Kitchen utensils; Cooking pot sets; Food cooling devices, containing heat exchange fluids, for household purposes; Refrigerating bottles; Isothermic bags; Works of art, of porcelain, terra-cotta or glass; Glue-pots; Candlesticks; Liqueur sets; Majolica; Flower-pot covers, not of paper; Knife rests for the table; Shakers; Blenders, non-electric, for household purposes; Furniture dusters; Mops; Mills for domestic purposes, hand-operated; Water apparatus for cleaning teeth and gums; Chamber pots; Nail brushes; Nest eggs, artificial; Noodle machines, hand-operated; Fruit cups; Opal glass; Opaline glass; Cups of paper or plastic; Boxes of metal, for dispensing paper towels; Waste paper baskets; Paper plates; Perfume sprayers; Wax-polishing (Apparatus for -), non-electric; Pepper mills, hand-operated; Pepper pots; Horse brushes; Picnic baskets (Fitted -), including dishes; Plates to prevent milk boiling over; Cookie [biscuit] cutters; Polishing apparatus and machines, for household purposes, non-electric; Polishing gloves; Polishing leather; Polishing materials for making shiny, except preparations, paper and stone; Porcelain ware; Lunch boxes; Powder compacts; Powder puffs; Cleaning instruments, hand-operated; Scouring pads; Rags for cleaning; Cleaning tow; Vitreous silica fibers [fibres], not for textile use; Fused silica [semi-worked product], other than for building; Sprinklers; Shaving brushes; Shaving brush stands; Rat traps; Perfume burners; Smoke absorbers for household purposes; Graters [household utensils]; Beaters, non-electric; Mixing spoons [kitchen utensils]; Cocktail stirrers; Salad bowls; Salt cellars; Spatulas [kitchen utensils]; Brushes for cleaning tanks and containers; Basins [bowls]; Scoops [tableware]; Saucepan scourers of metal; Abrasive pads for kitchen purposes; Signboards of porcelain or glass; Whisks, non-electric, for household purposes; Cutting boards for the kitchen; Autoclaves [pressure cookers], non-electric; Basting spoons, for kitchen use; Shoe horns; Shoe brushes; Wax-polishing appliances, non-electric, for shoes; Boot trees [stretchers]; Dish covers; Dishes; Trivets [table utensils]; Sponges for household purposes; Sponge holders; Pig bristles; Saucepans (Earthenware -); Soap boxes; Soap holders; Soap dispensers; Sieves [household utensils]; Lazy susans; Napkin rings; Strainers; Sifters [household utensils]; Siphons for carbonated water; Piggy banks; Vessels of metal for making ices and iced drinks; Menu card holders; Plate glass [raw material]; Confectioners' decorating bags [pastry bags]; Nozzles for sprinkler hose; Dishwashing brushes; Steel wool for cleaning; Towel rails and rings; Statues of porcelain, earthenware, ceramic or glass; Dusting cloths [rags]; Feather-dusters; Crockery; Boot jacks; Fabrics (Buckets made of woven -); Trays (Litter -) for pets; Currycombs; Soup bowls; Trays for domestic purposes, of paper; Trays for domestic purposes; Epergnes; Tableware, other than knives, forks and spoons; Services [dishes]; Cups; Tea balls; Tea caddies; Teapots; Tea cosies; Tea services [tableware]; Tea strainers; Pastry cutters; Rolling pins, domestic; Table plates; Carpet sweepers; Carpet beaters [hand instruments]; Bristles (Animal -) [brushware]; Combs for animals; Crumb trays; Toilet utensils; Toilet cases; Toilet paper holders; Toilet paper dispensers; Toilet sponges; Pot lids; Pots; Pottery; Pie servers; Coldboxes (Non-electric portable -); Drinking troughs; Cages for household pets; Funnels; Drinking vessels; Drinking glasses; Drinking straws; Horns (Drinking -); Feeding troughs; Ironing board covers, shaped; Saucers; Urns; Vases; Bird baths; Birdcages; Rings for birds; Waffle irons, non-electric; Washing boards; Clothes-pegs; Drying racks for washing; Clothes racks, for drying; Washtubs; Kettles, non-electric; Disposable table plates; Wine tasters [siphons]; Mop wringers; Wool waste for cleaning; Toothbrushes; Toothbrushes, electric; Floss for dental purposes; Toothpicks; Toothpick holders; Kitchen mixers, non-electric; Indoor aquaria; Indoor terrariums [plant cultivation]; Indoor terrariums [vivariums]; Sugar bowls.

Fish; canned fish, chilled foods consisting predominantly of fish, chilled meals made from fish, cooked meals consisting principally of fish, cooked meals derived from fish, cooked mixtures of prawns and fish, deep frozen fish, dried fish, edible fish oil, farmed fish, farmed fish products, salted fish, fish, fish balls, fish cakes, fish crackers, fish eggs for human consumption, fish extracts, fish fillets, fish fingers, fish in olive oil, fish jellies, fish paste, fresh, frozen and/or preserved fish products; fish sausages, fish spawn, fish sticks, fresh, frozen, preserved or tinned fish; food preparations having a base of fish for use as sandwich spreads; food products consisting principally of fish; foodstuffs consisting wholly or substantially wholly of fish; frozen cooked fish, frozen prepared meals consisting principally of fish; pates containing fish, pickled fish, pre-cooked dishes incorporating fish, prepared meals consisting principally of fish; prepared meals consisting wholly or substantially wholly of fish; processed fish, ready cooked meals consisting wholly or substantially wholly of fish; salt water fish, salted fish, shaped portions of cooked fish, smoked fish, steaks of fish, tuna fish, white fish, cooked shellfish, food products derived from shellfish, pre-cooked dishes incorporating shellfish, shelled prawns, shellfish, shellfish products.

Business management; Business management consultancy in the field of wine-growing; Sales promotion for others in the field of wine, spirits and alcoholic beverages, in particular via the Internet; Promotion of goods and services in the field of wine-growing; Publicity services; Presentation of goods on all means of communication for retail sale; Promotional services; Marketing of the goods and services of others through placement; Dissemination of advertising matter; Dissemination of advertising matter for others by means of online electronic communications networks; Retailing of wine products; Business information relating to wine; Database services, namely collection, organisation and systemisation of data, in particular relating to wine, knowledge of wine and accessories in the field of wine, wine tourism; Business assistance for wine merchants, wine growers and other businesses relating to the marketing of goods and services by providing an appropriate platform (marketing) by means of global electronic networks; Retail services in relation to software products; In particular relating to wine, knowledge of wine, administration of wine warehouses, accessories in the field of wine.

Organisation and holding of events for tasting wine and alcoholic beverages for educational purposes; The organisation of contests,In particular in the field of wine and spirits; Wine tasting and Spirits and more generally beverages; Educational and entertainment services; Entertainment or education information provided online or via television, high-speed and wireless communication media.

Printed matter; Printed matter; Pamphlets; Reviews; Periodicals; Books; Newspapers; Catalogues; Newsletters; Pencils; Fountain pens; Calendars; Prospectuses; Publication; Notecards; Cards; Paper; Card boards; Photographs; Graphic reproductions; Stationery; Plastic materials for packaging (not included in other classes) namely bags, sachets, films and sheets; Wrapping paper; Bags (envelopes, pouches), of paper or plastics, for packaging; Signboards of paper or cardboard.

Organisation of exhibitions, shows, trade fairs, and events of all kinds for commercial or advertising purposes; Arranging competitions for promotional purposes with or without the awarding of prizes or rewards; Exhibition site management; Direct mail advertising (dissemination of advertising matter); Computerised file management; Rental of advertising time on communication media; Publicity material rental; Rental of advertising space in particular via the Internet; Advertising management; Publication of advertising prospectuses; Arranging newspaper subscriptions for others; Outdoor advertising; Shop window dressing.

Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; automatic vending machines and mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment and computers; fire-extinguishing apparatus.

Apparatus for lighting, heating, steam generating, cooking, refrigerating, drying, ventilating, water supply and sanitary purposes.

Machines for tube production lines, machines for manufacturing soldered tubes, machines for manufacturing tubes without soldering, machines for manufacturing circular, square or rectangular tubes, finishing machines for tube production lines, straightening machines, chamfering machines, edge shears, cutting machines, spiral strip accumulators, hydraulic test bench machines, machine tools.

Repair, maintenance and installation of machines, namely: machines for tube production lines, machines for manufacturing soldered tubes, machines for manufacturing tubes without soldering, machines for manufacturing circular, square or rectangular tubes, finishing machines for tube production lines, straightening machines, chamfering machines, edge shears, cutting machines, spiral strip accumulators, hydraulic test bench machines, machine tools.

Operating on-line marketplaces for sellers of goods and/or services.

Coffee, tea, cocoa, sugar, rice, tapioca, sago, artificial coffee; flour and preparations made from cereals, bread, pastry and confectionery, ices; honey, treacle; yeast, baking-powder; salt, mustard; vinegar, sauces (condiments); spices; ice.

Services for providing food and drink; temporary accommodation.

Computers and computer peripheral devices; Computer programs recorded or stored on magnetic data carriers, recording or optical discs; Printers; Modems; Calculating machines; Magnetic, optical or other kinds of carriers for storing data, sound or images; Apparatus for recording, transmission, reproduction or processing of sound, images or data; Data processing equipment.

Advertising; Business management; Business administration; Office functions.