Mattresses; bed bases; mattress bases; beds; parts and fittings therefor.

Toys, games and playthings; board games; parts and fittings for all the aforesaid goods.

Audio, visual and audio-visual cassettes, tapes, discs and films; video cassettes and tapes; computer programmes; computer software and disks; interactive video software: instructional and teaching apparatus; parts and fittings for all the aforesaid goods.

Educational, instructional and training services, all relating to business management, personal development and life, personal and executive coaching and to the motivation of employees in the workplace; arranging and conducting seminars, lectures, tutorials, symposiums and conferences; correspondence courses; arranging and conducting exhibitions; production and rental of educational and instructional material; production, presentation, hiring and/or leasing of audio, visual and audio-visual recordings, cinematographic films, publications, books, booklets and printed matter.

Sound recording and playback equipment; telecommunications equipment; telecommunications software; interactive voice systems; computer telephony integration systems; telephone answering machines; telephone queuing systems; voice messaging systems; auto-attendant systems, being specialist equipment which by attachment to telephone lines provides routing of calls to individual extensions without intervention by a human operator.

Telecommunications consultancy services; telecommunications services; audio recording delivery services, being a service whereby audio recording of voice and/or music can be transferred from equipment at one location to equipment at another location with the transfer taking place over telephone lines.

Recorded or downloadable computer software for contact center management and operation; recorded or downloadable computer software for call center management and operation; recorded or downloadable computer software for providing customer service and customer support; recorded or downloadable computer software for managing and tracking customer service agent performance and workflow; recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; recorded or downloadable computer software for providing post-call analytics to call centers and contact centers; recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers; recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.

Message and conference call transcription services.

Downloadable computer software in the nature of a mobile application for use in customer relationship management (CRM); downloadable computer software in the nature of a mobile application which enables the user to generate prospective customer leads and information; downloadable computer software in the nature of a mobile application which enables a user to target and contact prospective customers; downloadable computer software in the nature of a mobile application which enables a user to search for prospective customers; downloadable computer software in the nature of a mobile application which enables a user to communicate with prospective customers; downloadable computer software in the nature of a mobile application which enables a user to manage prospective customer contact information.

Online business networking services; advertising, marketing and promotion services for businesses; promoting the goods and services of others via computer and communication network; advertising, marketing and promotional services related to all industries for the purpose of facilitating networking and socializing opportunities for business purposes.

Electronic publications; electronic publications relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; video recordings; audio recordings; video and/or audio recordings relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; podcasts; podcasts relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; media content; media content relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; downloadable educational course materials; downloadable educational course materials relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; downloadable educational media; downloadable educational media relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; software; application software; software applications (apps) delivered online or as downloadable applications; downloadable mobile applications (apps); memory sticks; USB flash drives; data carriers, discs, CD-ROMs, DVDs, laser discs, mini discs, tapes, data storage devices and/or other data storage media.

Printed matter; printed publications; printed matter and/or printed publications relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; educational, instructional, training and/or teaching materials (except apparatus); educational, instructional, training and/or teaching materials (except apparatus) relating to or connected with human resources and/or personnel management, conflict management, mediation and/or dispute resolution in the workplace, workplace grievance and/or disciplinary investigations, processes and/or procedures, professional development, and/or personal development; books; magazines; manuals; programmes; booklets; pamphlets; flyers; leaflets; brochures; printed information and fact sheets; newsletters; journals; periodicals; diaries; calendars; notebooks; stationery.

Business advisory services; business assistance services; business consultancy services; operation of telephone call centres for others; telephone answering services; data processing services; compilation and processing of information; compilation of directories and reference material; advertising services; marketing services; public relation services; photocopying and reproduction services; clerical services.

Telephone, telex, facsimile and e-mail communication services; message delivery services; communication services utilising the Internet; call centre services being telecommunication services; rental of telecommunications, telephone answering, message delivery and message storage equipment; mailing services.

Alcoholic beverages except beer.

Cleaning materials for conservatories.

Conservatory building, conservatory refurbishing, conservatory maintenance.