Business advice, information and consultation; business management and organisational services; business consultancies; marketing; market research; marketing studies; market analysis; opinion polling; advertising research; business research and surveys; surveys for business purposes; on-line surveys for business purposes; interactive on-line questionnaires for business purposes; economic forecasting; business research; compilation and provision of business information, advice and statistics; compilation and provision of employment information, advice and statistics; provision of commercial information; data searching services; statistical information and advisory services; public relations services; online computerised services for the storage, management, tracking and analysis of data relating to marketing, opinion polling, marketing campaigns, marketing studies and marketing; management of statistics; computerised online information for the supply of personalised information and resources online; computerised online information for the supply of personalised information and resources online namely strategies and studies, in particular to improve the relationship with customers, partners, prospective candidates, salaried employees, marketing strategies; personnel recruitment; employment counselling and recruitment; advisory services relating to customer service; information, advisory and consultancy services relating to all of the aforesaid services.

Provision of training, teaching, academic, education, instruction, examination, testing and assessment services; training in relation to customer service; education services relating to customer satisfaction; provision of training, teaching, academic, education, instruction, examination, testing and assessment services electronically, by means of telecommunications networks, by online delivery, by way of the Internet or world wide web; computer based information services relating to training, teaching, education, instruction, examination, testing and development of others; computer assisted, computer mediated and on-line computer services, all for training, teaching, academic, education, instruction, examination, testing and assessment purposes; publication of instruction, teaching, training, examination, testing and assessment material; publication of instruction, teaching, training, examination, testing and assessment material provided electronically, by means of a computer database, by means of telecommunications networks, by online delivery, by way of the Internet or world wide web; publishing services; educational publishing services: publication of texts, books, textbooks, brochures, syllabi, examination papers, assessments, magazines, journals and newspapers; electronic publishing; online publication of electronic texts, books, textbooks, brochures, syllabi, examination papers, assessments, magazines, journals and newspapers; examination services; assessment services; educational certification services; certification in relation to examinations and other forms of assessment, education, training and awards; conferral of degrees, rental of educational apparatus and instruments; distance learning; organisation and provision of courses, examinations, assessment, teaching and training using distance learning methods; organisation and provision of courses, examinations, assessments, teaching and training using distance learning methods provided electronically, by means of a computer database, by telecommunications networks, by online delivery, by way of the Internet or world wide web; preparation and validation, accreditation, conducting and administration of examinations, assessments and tests; educational research services; production, transmission and distribution of educational films, television programmes and video recordings; provision of correspondence courses; correspondence courses provided electronically, by means of a computer database, by telecommunications networks, by online delivery, by way of the Internet or world wide web; issuing certificates, awards, degrees, diplomas and qualifications; arranging, organising and conducting courses, seminars, symposiums, conferences, congresses and exhibitions; careers counselling; translation services; information, advisory and consultancy services relating to all of the aforesaid services; consultancy services relating to training, teaching, academic, education, instruction, examination, testing and assessment services.

Computer-based information services relating to research; research and development for others; provision of information relating to research and development for others; technical research services, research services relating to training, teaching, academic, education, instruction, examination, testing and assessment services; computer programming services; programming of educational software, hardware and firmware; design and development of computer software, hardware and firmware; designing and managing online forums for discussion of training, teaching, academic, education, instruction, examination, testing and assessment; design, creation, hosting and maintenance of web pages; design, creation, hosting and maintenance of web pages relating to training, teaching, academic, education, instruction, examination, testing and assessment services; information, advisory and consultancy relating to all of the aforesaid services.

Refuse collection services; advisory, information and consultancy services relating to all the aforesaid.

Education and training services; provision of entertainment, cultural and theatrical booking services; provision of cultural, entertainment, leisure and sporting facilities and services; advisory, consultancy and information services relating to all the aforesaid.

Legal services; advisory information and consultancy services relating to planning and planning applications and the planning process; advisory, information and consultancy services relating to all of the aforesaid.

Provision of temporary accommodation; advice relating to homelessness; temporary housing services; advisory, information and consultancy services relating to all the aforesaid.

Health care services, advisory, consultancy and information services relating to all the aforesaid.

Social and community services; bereavement counselling; policing services; security services; provision of advice relating to violence, domestic violence and crime; crime prevention services; advisory, information and consultancy services relating to all the aforesaid.

Publishing of survey results, opinion polls and reports focused on customer experience and contact centre management; publication of benchmarking reports focused on customer experience and contact centre management; production of video, podcasts, articles and social media posts related to customer experience and contact centre management; conference services focused on customer experience and contact centre management; organisation of conference services for commercial purposes; provision of education services including online and offline workshops and masterclasses focused on customer experience and contact centre management; provision of online educational publications focused on customer experience and contact centre management.

Electronic storage of membership data.

Assessment analysis relating to business management;Publication of advertising matter;Publication of advertising texts;Publication of publicity material;Publication of publicity materials;Publication of publicity texts;Information about sales methods;Information, advisory and consultancy services relating to business and management or business administration, including such services provided on line or via the internet;Information (Business -);Information services relating to businesses;Development of marketing strategies and concepts;Development of concepts for business economy;Research (business-);Research (market-);Research of business information;Research services relating to business;Research (Business -);Customer loyalty services for commercial, promotional and/or advertising purposes;Customer club services, for commercial, promotional and/or advertising purposes;Consultancy (Professional business -);Consultancy relating to business efficiency;Consultancy relating to business management;Consultancy relating to business organisation;Consultancy relating to business planning;Consultancy relating to management selection;Consultancy relating to personnel management;Consultancy relating to personnel recruitment;Consultancy relating to the preparation of business statistics.

Online document delivery via a global computer network;Information transmission services via digital networks;Information transmission via electronic communications networks;Information about communications;Information about telecommunications;Information relating to communications;Internet portal services;Consultancy services relating to communications;Communications consultancy.

Publication of printed directories.

Teaching services;Teaching academy services;Teaching services for communication skills;Teaching services relating to business assistance;Teaching and training in business, industry and information technology;Teaching;Academy education services;Academy services (education-);Training and further training consultancy;Training in administration;Training courses;Training services;Training courses in strategic planning relating to advertising, promotion, marketing and business;Training consultancy;Training courses (provision of-);Training in business management;Training in business skills;Training in communication techniques;Training services related to business;Training services relating to business management;Training services relating to management consultancy;Education academy services;Education examination;Education services for managerial staff;Education services relating to communication skills;Education services relating to customer satisfaction;Education services relating to data processing;Education services relating to management;Educational assessment services;Educational institute services;Educational seminars;Educational services for providing courses of education;Educational services provided by institutes of further education;Educational services relating to business;Educational services relating to data processing;Educational services relating to management;Education information;Educational examination;Educational services;Education and training;Educational and teaching services;Education and training consultancy;Education information services;Educational demonstrations;Educational examination services;Educational research;Educational testing;Education services;Educational information provided on-line from a computer database or the internet;Educational information services;Examination services (educational -);Academic examination services;Online electronic publishing of books and periodicals;Online publications;Publication of educational and training guides;Publication of consumer magazines;Publication of electronic books and journals on-line;Publication of books;Publication of texts, other than publicity texts;Publication of books, magazines, almanacs and journals;Publication of books, reviews;Publication of documents in the field of training, science, public law and social affairs;Publication of texts, books, journals;Publication of texts, books, magazines and other printed matter;Publication of educational teaching materials;Publication of educational texts;Publication of instructional literature;Publication of posters;Publication of printed matter relating to education;Publication of training manuals;Publication of work manuals for business management;Publication of newspapers, periodicals, catalogs and brochures;Publication of printed matter, other than publicity texts;Publication of texts in the form of electronic media;Publication of texts in the form of CD-ROMs;Publication of printed matter, other than publicity texts, in electronic form;Publication of printed matter, also in electronic form, except for advertising purposes;Publication of texts and images, including in electronic form, except for advertising purposes;Publication of multimedia material online;Publication of printed matter;Publication of the editorial content of sites accessible via a global computer network;Publication of brochures;Publication of manuals;Publication of text books;Publication of calendars of events;Publication of material on magnetic or optical data media;Publication of material which can be accessed from databases or from the internet;Publication of printed matter and printed publications;Publication of texts;Information (Entertainment -);Information relating to education, provided on-line from a computer database or the internet;Information services relating to education;Development of educational materials;Academic examination services;Academy education services;Academy services (education-);Academies [education];Consultancy services relating to the analysis of training requirements;Consultancy services relating to the designing of training courses;Consultancy services relating to the training of employees;Consultancy services relating to training;Consultancy services relating to academic subjects;Consultancy services relating to vocational skills;Consultancy and information services relating to arranging, conducting and organisation of workshops.

Testing (Material -);Certification [quality control];Development of interactive multimedia software;Development of guidelines and best practices for industries;Development of new products;Development of testing methods;Research and development of new products;Research services.

Information services relating to standards.

Assessment analysis relating to business management;Publication of advertising matter;Publication of advertising texts;Publication of publicity material;Publication of publicity materials;Publication of publicity texts;Information about sales methods;Information, advisory and consultancy services relating to business and management or business administration, including such services provided on line or via the internet;Information (Business -);Information services relating to businesses;Development of marketing strategies and concepts;Development of concepts for business economy;Research (business-);Research (market-);Research of business information;Research services relating to business;Research (Business -);Customer loyalty services for commercial, promotional and/or advertising purposes;Customer club services, for commercial, promotional and/or advertising purposes;Consultancy (Professional business -);Consultancy relating to business efficiency;Consultancy relating to business management;Consultancy relating to business organisation;Consultancy relating to business planning;Consultancy relating to management selection;Consultancy relating to personnel management;Consultancy relating to personnel recruitment;Consultancy relating to the preparation of business statistics.

Online document delivery via a global computer network;Information transmission services via digital networks;Information transmission via electronic communications networks;Information about communications;Information about telecommunications;Information relating to communications;Internet portal services;Consultancy services relating to communications;Communications consultancy.

Teaching services;Teaching academy services;Teaching services for communication skills;Teaching services relating to business assistance;Teaching and training in business, industry and information technology;Teaching;Academy education services;Academy services (education-);Training and further training consultancy;Training in administration;Training courses;Training services;Training courses in strategic planning relating to advertising, promotion, marketing and business;Training consultancy;Training courses (provision of-);Training in business management;Training in business skills;Training in communication techniques;Training services related to business;Training services relating to business management;Training services relating to management consultancy;Education academy services;Education examination;Education services for managerial staff;Education services relating to communication skills;Education services relating to customer satisfaction;Education services relating to data processing;Education services relating to management;Educational assessment services;Educational institute services;Educational seminars;Educational services for providing courses of education;Educational services provided by institutes of further education;Educational services relating to business;Educational services relating to data processing;Educational services relating to management;Education information;Educational examination;Educational services;Education and training;Educational and teaching services;Education and training consultancy;Education information services;Educational demonstrations;Educational examination services;Educational research;Educational testing;Education services;Educational information provided on-line from a computer database or the internet;Educational information services;Examination services (educational -);Academic examination services;Online electronic publishing of books and periodicals;Online publications;Publication of educational and training guides;Publication of consumer magazines;Publication of electronic books and journals on-line;Publication of books;Publication of texts, other than publicity texts;Publication of books, magazines, almanacs and journals;Publication of books, reviews;Publication of documents in the field of training, science, public law and social affairs;Publication of texts, books, journals;Publication of texts, books, magazines and other printed matter;Publication of educational teaching materials;Publication of educational texts;Publication of instructional literature;Publication of posters;Publication of printed matter relating to education;Publication of training manuals;Publication of work manuals for business management;Publication of newspapers, periodicals, catalogs and brochures;Publication of printed matter, other than publicity texts;Publication of texts in the form of electronic media;Publication of texts in the form of CD-ROMs;Publication of printed matter, other than publicity texts, in electronic form;Publication of printed matter, also in electronic form, except for advertising purposes;Publication of texts and images, including in electronic form, except for advertising purposes;Publication of multimedia material online;Publication of printed matter;Publication of the editorial content of sites accessible via a global computer network;Publication of brochures;Publication of manuals;Publication of text books;Publication of calendars of events;Publication of material on magnetic or optical data media;Publication of material which can be accessed from databases or from the internet;Publication of printed matter and printed publications;Publication of texts;Information (Entertainment -);Information relating to education, provided on-line from a computer database or the internet;Information services relating to education;Development of educational materials;Academic examination services;Academy education services;Academy services (education-);Academies [education];Consultancy services relating to the analysis of training requirements;Consultancy services relating to the designing of training courses;Consultancy services relating to the training of employees;Consultancy services relating to training;Consultancy services relating to academic subjects;Consultancy services relating to vocational skills;Consultancy and information services relating to arranging, conducting and organisation of workshops.

Testing (Material -);Certification [quality control];Development of interactive multimedia software;Development of guidelines and best practices for industries;Development of new products;Development of testing methods;Research and development of new products;Research services.

Information services relating to standards, namely, information services relating to trading standards; information services relating to manufacturing standards; advisory services relating to the preparation of standards; reviewing standards and practices to assure compliance with laws and regulations, advisory services relating to consumers rights, advisory services relating to regulatory affairs, advisory services relating to the law, information services relating to consumer rights, information services relating to trading standards.

Assessment analysis relating to business management; Publication of advertising matter; Publication of advertising texts; Publication of publicity material; Publication of publicity materials; Publication of publicity texts; Information about sales methods; Information, advisory and consultancy services relating to business and management or business administration, including such services provided on line or via the internet; Information (Business -);Information services relating to businesses; Development of marketing strategies and concepts; Development of concepts for business economy; Research (business-);Research (market-); Research of business information; Research services relating to business; Research (Business -);Customer loyalty services for commercial, promotional and/or advertising purposes; Customer club services, for commercial, promotional and/or advertising purposes; Consultancy (Professional business -);Consultancy relating to business efficiency; Consultancy relating to business management; Consultancy relating to business organisation; Consultancy relating to business planning; Consultancy relating to management selection; Consultancy relating to personnel management; Consultancy relating to personnel recruitment; Consultancy relating to the preparation of business statistics.

Teaching services; Teaching academy services; Teaching services for communication skills; Teaching services relating to business assistance; Teaching and training in business, industry and information technology; Teaching; Academy education services; Academy services (education-);Training and further training consultancy; Training in administration; Training courses; Training services; Training courses in strategic planning relating to advertising, promotion, marketing and business; Training consultancy; Training courses (provision of-);Training in business management; Training in business skills; Training in communication techniques; Training services related to business; Training services relating to business management; Training services relating to management consultancy; Education academy services; Education examination; Education services for managerial staff; Education services relating to communication skills; Education services relating to customer satisfaction; Education services relating to data processing; Education services relating to management; Educational assessment services; Educational institute services; Educational seminars; Educational services for providing courses of education; Educational services provided by institutes of further education; Educational services relating to business; Educational services relating to data processing; Educational services relating to management; Education information; Educational examination; Educational services; Education and training; Educational and teaching services; Education and training consultancy; Education information services; Educational demonstrations; Educational examination services; Educational research; Educational testing; Education services; Educational information provided on-line from a computer database or the internet; Educational information services; Examination services (educational -);Academic examination services; Online electronic publishing of books and periodicals; Online publications; Publication of educational and training guides; Publication of consumer magazines; Publication of electronic books and journals on-line; Publication of books; Publication of texts, other than publicity texts; Publication of books, magazines, almanacs and journals; Publication of books, reviews; Publication of documents in the field of training, science, public law and social affairs; Publication of texts, books, journals; Publication of texts, books, magazines and other printed matter; Publication of educational teaching materials; Publication of educational texts; Publication of instructional literature; Publication of posters; Publication of printed matter relating to education; Publication of training manuals; Publication of work manuals for business management; Publication of newspapers, periodicals, catalogues and brochures; Publication of printed matter, other than publicity texts; Publication of texts in the form of electronic media; Publication of texts in the form of CD-ROMs; Publication of printed matter, other than publicity texts, in electronic form; Publication of printed matter, also in electronic form, except for advertising purposes; Publication of texts and images, including in electronic form, except for advertising purposes; Publication of multimedia material online; Publication of printed matter; Publication of the editorial content of sites accessible via a global computer network; Publication of brochures; Publication of manuals; Publication of text books; Publication of calendars of events; Publication of material on magnetic or optical data media; Publication of material which can be accessed from databases or from the internet; Publication of printed matter and printed publications; Publication of texts; Information (Entertainment -);Information relating to education, provided on-line from a computer database or the internet; Information services relating to education; Development of educational materials; Academic examination services; Academy education services; Academy services (education-);Academies [education];Consultancy services relating to the analysis of training requirements; Consultancy services relating to the designing of training courses; Consultancy services relating to the training of employees; Consultancy services relating to training; Consultancy services relating to academic subjects; Consultancy services relating to vocational skills; Consultancy and information services relating to arranging, conducting and organisation of workshops.

Testing (Material -); Certification [quality control]; Development of interactive multimedia software; Development of guidelines and best practices for industries; Development of new products; Development of testing methods; Research and development of new products; Research services.

Assessment analysis relating to business management;Publication of advertising matter;Publication of advertising texts;Publication of publicity material;Publication of publicity materials;Publication of publicity texts;Information about sales methods;Information, advisory and consultancy services relating to business and management or business administration, including such services provided on line or via the internet;Information (Business -);Information services relating to businesses;Development of marketing strategies and concepts;Development of concepts for business economy;Research (business-);Research (market-);Research of business information;Research services relating to business;Research (Business -);Customer loyalty services for commercial, promotional and/or advertising purposes;Customer club services, for commercial, promotional and/or advertising purposes;Consultancy (Professional business -);Consultancy relating to business efficiency;Consultancy relating to business management;Consultancy relating to business organisation;Consultancy relating to business planning;Consultancy relating to management selection;Consultancy relating to personnel management;Consultancy relating to personnel recruitment;Consultancy relating to the preparation of business statistics.

Online document delivery via a global computer network;Information transmission services via digital networks;Information transmission via electronic communications networks;Information about communications;Information about telecommunications;Information relating to communications;Internet portal services;Consultancy services relating to communications;Communications consultancy.

Teaching services;Teaching academy services;Teaching services for communication skills;Teaching services relating to business assistance;Teaching and training in business, industry and information technology;Teaching;Academy education services;Academy services (education-);Training and further training consultancy;Training in administration;Training courses;Training services;Training courses in strategic planning relating to advertising, promotion, marketing and business;Training consultancy;Training courses (provision of-);Training in business management;Training in business skills;Training in communication techniques;Training services related to business;Training services relating to business management;Training services relating to management consultancy;Education academy services;Education examination;Education services for managerial staff;Education services relating to communication skills;Education services relating to customer satisfaction;Education services relating to data processing;Education services relating to management;Educational assessment services;Educational institute services;Educational seminars;Educational services for providing courses of education;Educational services provided by institutes of further education;Educational services relating to business;Educational services relating to data processing;Educational services relating to management;Education information;Educational examination;Educational services;Education and training;Educational and teaching services;Education and training consultancy;Education information services;Educational demonstrations;Educational examination services;Educational research;Educational testing;Education services;Educational information provided on-line from a computer database or the internet;Educational information services;Examination services (educational -);Academic examination services;Online electronic publishing of books and periodicals;Online publications;Publication of educational and training guides;Publication of consumer magazines;Publication of electronic books and journals on-line;Publication of books;Publication of texts, other than publicity texts;Publication of books, magazines, almanacs and journals;Publication of books, reviews;Publication of documents in the field of training, science, public law and social affairs;Publication of texts, books, journals;Publication of texts, books, magazines and other printed matter;Publication of educational teaching materials;Publication of educational texts;Publication of instructional literature;Publication of posters;Publication of printed matter relating to education;Publication of training manuals;Publication of work manuals for business management;Publication of newspapers, periodicals, catalogs and brochures;Publication of printed matter, other than publicity texts;Publication of texts in the form of electronic media;Publication of texts in the form of CD-ROMs;Publication of printed matter, other than publicity texts, in electronic form;Publication of printed matter, also in electronic form, except for advertising purposes;Publication of texts and images, including in electronic form, except for advertising purposes;Publication of multimedia material online;Publication of printed matter;Publication of the editorial content of sites accessible via a global computer network;Publication of brochures;Publication of manuals;Publication of text books;Publication of calendars of events;Publication of material on magnetic or optical data media;Publication of material which can be accessed from databases or from the internet;Publication of printed matter and printed publications;Publication of texts;Information (Entertainment -);Information relating to education, provided on-line from a computer database or the internet;Information services relating to education;Development of educational materials;Academic examination services;Academy education services;Academy services (education-);Academies [education];Consultancy services relating to the analysis of training requirements;Consultancy services relating to the designing of training courses;Consultancy services relating to the training of employees;Consultancy services relating to training;Consultancy services relating to academic subjects;Consultancy services relating to vocational skills;Consultancy and information services relating to arranging, conducting and organisation of workshops.

Testing (Material -);Certification [quality control];Development of interactive multimedia software;Development of guidelines and best practices for industries;Development of new products;Development of testing methods;Research and development of new products;Research services.

Information services relating to standards, namely, information services relating to trading standards; information services relating to manufacturing standards; advisory services relating to the preparation of standards; reviewing standards and practices to assure compliance with laws and regulations, advisory services relating to consumers rights, advisory services relating to regulatory affairs, advisory services relating to the law, information services relating to consumer rights, information services relating to trading standards.