Sound, television, video, video display, visual display, vending, data recording and reproducing apparatus and instruments; data communications software and hardware; amusement, gaming, game and entertainment apparatus and instruments; pin-ball machines; coin or counter operated games and apparatus; instructional and teaching apparatus and instruments; electrical, electronic computer and video games; electrical and electronic games, all having a watch function; printed and electronic circuits, all for television video game apparatus; program cartridges and discs, all for electronic games, computer video games and video output game apparatus; motion picture films, video cassettes, sound and video recordings; computer apparatus, computer programs, computer software and computer firmware; data storage media CD-ROMs; sunglasses and visors; parts and fittings for all the aforesaid goods.

Cardboard articles; instructional and teaching materials; printed matter; stationery; books, manuals, book plates, book marks, diaries, calendars, albums, address books, guest books, baby books; greeting cards, post cards, pocket cards; gift tags; posters; wrapping paper; photographs and pictures; stickers, decalcomanias and iron-on transfers; pens, pencils, pencil cases and erasers; articles and materials for painting, drawing and modelling; playing cards; clips for holding paper money; memo boards; comic books, comic strips, magazines, periodical publications; newspaper cartoons, souvenir programs.

Cleaning preparations for contact lenses.

Optical apparatus and instruments; spectacles, sunglasses; parts and fittings for all the aforesaid goods; lenses, contact lenses; frames, cords, chains and cases, all for spectacles or sunglasses; cases for contact lenses.

Business advisory services; business advisory services relating to company performance; business management consultancy services; business planning consultancy services; business analysis services; analysis of business information and business management systems; business project management services; business mediation services; preparation of business models, processes and reports; information, advisory and consultancy services relating to customer service, customer management and customer interaction planning; procurement services for others; advisory, consultancy and management services relating to procurement; negotiation of contracts for others; personnel management consultancy and advisory services.

Contact lenses.

Advertising, marketing, and promotional services; market research and analysis; publicity services; Membership services for professionals and organizations in the call and contact centre industry; providing a professional network, industry insights, and best practices; Offering consultancy in contact centre management, customer service strategies, technology implementation, and operational efficiency improvements; Business management and organisation advice and assistance; marketing advice and studies; business management; business administration; business evaluation; business accreditation; standards framework assessments, self-assessment and accreditation; identifying best practices, providing membership services, providing a unique online benchmarking tool; provision of business advisory and information services in relation to the provision of special interest groups relating to the contact and call centre industries and leadership forums; careers guidance and talks; job listings, industry benchmarks, supplier directories and self-assessment tools for contact centre operations, provided via online resources; Organizing events, forums, and best practice visits for the exchange of ideas, networking, and professional development within the call and contact centre and customer service community; trade promotional services, research, compilation of statistics, writing of publicity texts, polling, public relations, management and advisory services in relation to the contact service industry; assistance relating to the business organisation of contact centres; business representative services for the contact centre industry and business strategy services for the contact centre industry; arranging of presentations for trade purposes and organising of trade shows; networking forums and conferences in relation to the contact centre industry; organization of trade fairs, trade shows and exhibitions for business, commercial or advertising purposes; providing business services and information for best practices in contact centre and call centre services; business consultancy services relating to quality control and authentication services; business consultancy services relating to certification [quality control]; business consultancy services relating to quality testing of services for certification purposes; business consultancy services relating to testing services for the granting of certification of quality or standards; membership services; loyalty schemes; benchmarking services; professional advisory and consultancy services relating to the contact and call centre industries; offering certification programs for professionals in the call and contact centre and customer service industry; consultancy, information and advisory services relating to all of the aforesaid services.

Education and training services; entertainment services; organisation and conducting of competitions, events, conferences, seminars and outsourcing summits; provision of online seminars; organisation entertainment and social events; organisation of awards ceremonies for the call and contact centre sector, customer centre management, sales, services, retention, complaints and customer service sectors; Administering awards programs to recognize excellence in the contact centre and customer service industry; training services in relation to excellence management courses, specialist skills courses, frontline colleague and leadership courses, team building, wellbeing; careers training; hosting awards; Arranging of award ceremonies: Organisation of competitions and awards; Arranging and conducting award ceremonies; Arranging of award ceremonies to recognise achievement; accreditation services and standards compliance assessment services; publication of newsletters, magazines, books and booklets; Publishing research reports, guides, articles, and newsletters on topics relevant to call centre operations, customer service innovations, and industry trends; Providing training courses, workshops, seminars, webinars, and conferences in the field of contact centre management, customer service, and related technologies; organization of awards ceremonies for the contact centre and customer service sector; organization of awards ceremonies for the call and contact centre sector; consultancy, information and advisory services relating to all of the aforesaid services.

Advertising, marketing, and promotional services; market research and analysis; publicity services; Membership services for professionals and organizations in the call and contact centre industry; providing a professional network, industry insights, and best practices; Offering consultancy in contact centre management, customer service strategies, technology implementation, and operational efficiency improvements; Business management and organisation advice and assistance; marketing advice and studies; business management; business administration; business evaluation; business accreditation; standards framework assessments, self-assessment and accreditation; identifying best practices, providing membership services, providing a unique online benchmarking tool; provision of business advisory and information services in relation to the provision of special interest groups relating to the contact and call centre industries and leadership forums; careers guidance and talks; job listings, industry benchmarks, supplier directories and self-assessment tools for contact centre operations, provided via online resources; Organizing events, forums, and best practice visits for the exchange of ideas, networking, and professional development within the call and contact centre and customer service community; trade promotional services, research, compilation of statistics, writing of publicity texts, polling, public relations, management and advisory services in relation to the contact service industry; assistance relating to the business organisation of contact centres; business representative services for the contact centre industry and business strategy services for the contact centre industry; arranging of presentations for trade purposes and organising of trade shows; networking forums and conferences in relation to the contact centre industry; organization of trade fairs, trade shows and exhibitions for business, commercial or advertising purposes; providing business services and information for best practices in contact centre and call centre services; business consultancy services relating to quality control and authentication services; business consultancy services relating to certification [quality control]; business consultancy services relating to quality testing of services for certification purposes; business consultancy services relating to testing services for the granting of certification of quality or standards; membership services; loyalty schemes; benchmarking services; professional advisory and consultancy services relating to the contact and call centre industries; offering certification programs for professionals in the call and contact centre and customer service industry; consultancy, information and advisory services relating to all of the aforesaid services.

Education and training services; entertainment services; organisation and conducting of competitions, events, conferences, seminars and outsourcing summits; provision of online seminars; organisation entertainment and social events; organisation of awards ceremonies for the call and contact centre sector, customer centre management, sales, services, retention, complaints and customer service sectors; Administering awards programs to recognize excellence in the contact centre and customer service industry; training services in relation to excellence management courses, specialist skills courses, frontline colleague and leadership courses, team building, wellbeing; careers training; hosting awards; Arranging of award ceremonies: Organisation of competitions and awards; Arranging and conducting award ceremonies; Arranging of award ceremonies to recognise achievement; accreditation services and standards compliance assessment services; publication of newsletters, magazines, books and booklets; Publishing research reports, guides, articles, and newsletters on topics relevant to call centre operations, customer service innovations, and industry trends; Providing training courses, workshops, seminars, webinars, and conferences in the field of contact centre management, customer service, and related technologies; organization of awards ceremonies for the contact centre and customer service sector; organization of awards ceremonies for the call and contact centre sector; consultancy, information and advisory services relating to all of the aforesaid services.

Business consultancy services.

Paper; Coated plastic-paper combination sheets and plastic sheets, in particular for writing, painting and printing on and being inkjet sheets; Pads, rolls and packs of the aforesaid goods; Paper, cardboard and plastic sheets in the form of sheets; Notepads and memo pads, printed note sheets, notepads and memo pads printed with messages, images or decorations, in particular consisting of paper and/or plastic sheets; Sketch pads, colouring pads, page markers, bookmarkers and recipe cards, in particular consisting of paper and/or plastic sheets; Office requisites, namely flipcharts in the form of boards and frames for displaying, hanging up and fastening sections of paper and sheets and flipchart pads, rolls and packs; Writing instruments; Pens; Pencils; Mechanical pencils and leads therefor; Fountain pens; Highlighters; Ballpoint pens; Both retractable and non-retractable; Special ink cartridges and all replaceable parts for such pens; Rollerball pens; Markers highlighting pens and markers; Highlighters; Ballpoint pens, Pens with correction fluid for typing errors and ink; Stationery; Easels; Paper for easels and Easel pads; Flipcharts in the form of display boards, notice and message boards; Office requisites, Namely notice and message tabs and forms; Printed matter; Bookbinding material; Photographs; Artists' materials; Paint brushes; Typewriters and office requisites (except furniture); Instructional and teaching material (except apparatus), dry wipe writing boards and writing surfaces; Holders for notepads and memo pads; Dispensers for notepads.

Coated plastic-paper combination sheets and plastic sheets.

Data processing equipment and computers; software, included in class 9; apparatus for telecommunications and for information systems.

Printed matter, in particular printed directories in the field of telecommunications and informatics.

Metal connectors and other devices for joining pipes; pipe muffs of metal; sleeves (metal hardware); cable junction sleeves of metal and parts and accessories thereof, included in this class.

Electric contacts; electric switches; polarity inverters; crossbar distributors; plugs and sockets for electrical connections; electric couplings; apparatus and installations and parts thereof for the transmission of data and signals, in particular couplers for optical cables; electric, electromechanical and electronic components; electrical connectors; junction boxes (electricity); wire grips and pliers; electric measuring apparatus and accessories thereof; electric cables.