Computer software for contact center management.

Cloud computing software for contact center management; software as a service (saas) for contact center management; customization and implementation of computer software for contact center management; consulting services in the field of design and customization of software for contact center management.

Computer software, recorded; Software (machine readable) for computer graphic applications; Computer software packages; Printer spooler software; Software for card readers; Data processing software; Computer software for analysing name and address files; Magnetic platforms for software; Credit screening software; Table representation software; Three-dimensional image manipulators (software); Electronic games software; Software for computer games; Computer software for biometric systems for the identification and authentication of persons; Recorded computer software; Multimedia software recorded on CD-ROM; Integrated software packages for use in the automation of laboratories; Optical imaging, not for medical purposes (software); Software for debt recovery; Computer games programs downloadable from the Internet (computer software); Computer software for interpreting fingerprints or palm prints; Desktop publishing software; Industrial controls incorporating software; Software for commerce over a global communications network; Software to control and improve audio equipment sound quality; Computer telephony software; Software for conducting general meetings; Virtual reality software; Software for online messaging; Game software; Software for optical character recognition; Financial management software; Computer hardware for use in computer-aided software development; Software programmable microprocessors; Software cartridges for software; Video game cartridges in the form of software; Magnetic tapes for memorising software programs; Email security software; Computer games programmes (software); Computer game programs stored on data tapes (computer software); Software for dosimetry in the field of radiotherapy; Control segment integration software; Computer games programs for simulating financial securities trading (software); Data carriers for computers having software recorded thereon; Programmed video games stored on cartridges (computer software); Software for interactive television; Graphical user interface software; Data compression software; Tracing lines (software); Software for the evaluation of satellite images; Software for controlling industrial processes; Computer software for computer aided software engineering; Software controlling room air-conditioning, access and security systems; Personal computers incorporating dietary aid computer software; Web site development software; Computer game cartridges (computer software); Magnetic supports for software; Software for TV games; Video game software programs; Programmed video games [software]; All aforesaid goods not relating to charge cards, bank cards, credit cards, debit cards and payment cards; All the aforesaid goods solely relating to telecommunications networks.

Content delivery network services, namely delivery,\ transmission, caching, and streaming of video, audio, data, images,\ signals, messages, and information through the Internet and/or\ telecommunications networks; providing third-party users with\ access to servers, software, and network infrastructure for use in\ delivery, transmission, caching, and streaming of video, audio,\ data, images, signals, messages, and information.

Installations and apparatus for water supply and sanitary purposes; bathroom suites; baths; lavatories, basins, bidets, water closets, urinals (none of the aforesaid including portable toilets); cisterns and flushing apparatus for lavatories; water closet seats; pedestals for washbasins; sinks including metal sinks; parts and fittings for all the aforesaid goods; none of the aforesaid relating to the medical field.

Furniture, especially bathroom furniture; furniture and furniture fittings for bathrooms, washrooms, changing rooms, saunas and kitchens; mirrors; frames for mirrors and pictures; mirror holders; storage units; toilet and medicine cabinets; non-metallic bathroom hooks; hooks for towels and/or bath robes; shelves and shelving; non-metallic fittings for furniture, especially handles and hooks; support rails and grips; grab rails; clothes stands, clothes racks, clothes rails; towel dispensers not of metal; water pipe valves of plastic; plugs (stoppers) not of metal; parts and fittings for all the aforesaid goods.

Data processing apparatus and computers; board computers and detection and tracking apparatus and installations; software for the aforementioned products, board computers for telematics applications in vehicles; electric, electromechanic, electronic installations and apparatus for the transmission, modification, storage, processing, linking, monitoring, controlling, retrieval, registration, measuring, recording, analysing, comparing, exchanging, also copying of operational data, actual operating conditions and other information such as trip purposes, routes, driving time, vehicle stands, namely vehicles for the transport of goods and persons; communication systems, telematics systems with apparatus for recording, transmission and reproduction of speech, data and information, including computers, telephones, fax and displays for the wireless communication between vehicles, namely in-between vehicles for the transport of goods and persons and/or stationary and mobile locations via terrestrial radio installations and exterrestrial satellites; location systems for vehicles and transportable goods linked to a satellite supporting Global Positioning System (GPS); hardware and software for information, controlling and communication in a vehicle fleet and/or large vehicle fleet; apparatus for recording, transmission and reproduction of data, sound or images; data, sound, image and program carriers; data processing apparatus and computers, telecommunication and datacommunication apparatus; computer programs recorded on data carriers of all kinds, also for use on the Internet; itinery planning and ordering systems as well as programs for vehicle fleet, expeditions, transporting companies.

Telecommunication; wireless datacommunication between a mobile object such as a vehicle and a fixed or mobile, movable reception, analysis, service, operation, controlling and guarding station.

Playing cards; Games; Table top games; Board games; Counters for games; Layout cloths; Automatic coin-operated games.

Entertainment; Providing casino facilities (gambling); Gaming and gambling; Sports betting; Games offered on-line; Games information and training; Production of audiovisual entertainment, and radio and television programmes.

Recruitment agency services; recruitment consultancy services; employment agency services; assistance and advisory services in relation to personnel recruitment and placement.

Apparatus for video and voice conferencing; interactive display apparatus and instruments; interactive screens and white boards; computer hardware and software for the provision of video and voice conferencing; high definition audio and video equipment and apparatus; downloadable electronic publications; CD-Roms; DVDs; apparatus for recording, transmission or reproduction of sound or images.

Video and voice conferencing services; Video and voice conferencing services provided online via the Internet or other interactive electronic platforms; electronic bulletin board services; computer-aided transmission of messages, images and data; information, consultancy and advisory services relating to the aforesaid.

Computer software for enabling messaging and instant messaging via the Internet; computer software for use in simple message service (SMS) and multimedia message service (MMS); computer software for voice calling, voice mailing, call forwarding, video calling, video conferencing, simple message service (SMS), instant messaging, screen sharing, digital file transfer between users and user presence indication, all of the aforementioned communication functions being made available to users within one software application graphical user interface and all communications arising from such functions being transmitted via the Internet or via a peer-to-peer computer network; unified communications (UC) computer software for simultaneous voice calling, video calling, video conferencing, voice mailing, simple message service (SMS), instant messaging, screen sharing, digital file transfer between users and user presence indication, or at least two such communication functions simultaneously, all of the aforementioned communication functions being made available to users within one software application graphical user interface; Voice over Internet protocol (VOIP), Private Branch Exchange (PBX), public switch telephone network (PSTN) and Session Initiation Protocol (SIP) computer software; Computer software for voice over Internet protocol (VOIP).

Messaging and instant messaging services via the Internet; providing communications services comprising voice calling, voice mailing, call forwarding, video calling, video conferencing, simple message service (SMS), instant messaging, screen sharing, digital file transfer between users and user presence indication, all of the aforementioned communication services being made available to users within one software application graphical user interface and all provided via the Internet or via a peer-to-peer computer network; voice over Internet protocol (VOIP) and public switch telephone network (PSTN) communication services, Unified Communications (UC) communication services, namely services comprising simultaneous voice calling, video calling, video conferencing, voice mailing, simple message service (SMS), screen sharing, digital file transfer between users and user presence indication, or at least two such communication services simultaneously, all of the aforementioned communication services being made available to users within one software graphical user interface; Providing voice over Internet protocol (VOIP) communications; session initiation protocol (SIP), voice over Internet protocol (VOIP) and Private Batch Exchange (PBX) communication services; internet telephony and videoconference services; simple message service (SMS) and multimedia message service (MMS) via a computer network.

light control, energy management and building automation systems consisting primarily of radio frequency controlled devices, namely, lighting controls, dimmers, fan controls, window shade controls, occupancy sensors, microprocessors and repeaters, all the aforementioned sold as a system and individually; daylight sensors for use as lighting controls; electric light switches; temperature sensors; radio frequency controlled temperature controls in the nature of thermostats.