Consultancy services relating to information technology.

Software; computer software; artificial intelligence software; software for machine learning; software for autonomous decision making; software for collecting, processing, analysing and mining data; software for making predictions and inferences from sets of data; computer hardware; computer databases; apparatus for the processing of data; electronic databases; downloadable electronic publications.

Business advisory services; business information services; data collection and processing services; business data analysis; data processing; database management; business statistical analysis; business research and information services; business management assistance; compilation, provision, storage and retrieval of business and commercial information; business project management services; business process outsourcing; compilation of information into computer databases; including all of the aforesaid services provided electronically or online from a computer database or via the Internet; information, advisory and consultancy services relating to the aforesaid services.

Opinion polling; data processing; provision of business information.

Education; provision of training.

Anoraks;Anoraks [parkas];Articles of clothing;Articles of clothing made of leather;Articles of outer clothing;Articles of sports clothing;Articles of underclothing;Balaclavas;Beach hats;Beach robes;Beach shoes;Beach wraps;Beachwear;Beanie hats;Beanies;Bed jackets;Bed socks;Belts [clothing];Belts for clothing;Belts made from imitation leather;Belts made of leather;Belts made out of cloth;Belts (Money -) [clothing];Belts of textile;Berets;Bermuda shorts;Bib overalls for hunting;Bib shorts;Bib tights;Bibs, not of paper;Bibs, sleeved, not of paper;Bikinis;Blazers;Bloomers;Blouses;Blouson jackets;Blousons;Blue jeans;Board shorts;Boardshorts;Boas;Boas [clothing];Boas [necklets];Boaters;Bobble hats;Bodices;Bodices [lingerie];Bodies [clothing];Bodies [underclothing];Body linen [garments];Body stockings;Body suits;Body warmers;Bodysuits;Boiler suits;Boleros;Bolo ties;Bolo ties with precious metal tips;Bomber jackets;Bonnets;Bonnets [headwear];Boot cuffs;Boot uppers;Bootees (woollen baby shoes);Booties;Boots;Boots for motorcycling;Boots for sport;Boots for sports;Boots (Ski -);Bottoms [clothing];Bow ties;Bowling shoes;Bowties;Boxer briefs;Boxer shorts;Boxing shoes;Boxing shorts;Boy shorts [underwear];Boys' clothing;Bra straps;Bra straps [parts of clothing];Braces as suspenders;Braces for clothing;Braces for clothing [suspenders];Braces [suspenders];Bralettes;Bras;Brassieres;Breeches;Breeches for wear;Bridal garters;Bridal gowns;Bridesmaid dresses;Bridesmaids wear;Briefs;Briefs [underwear];Bucket caps;Burnouses;Bushjackets;Bustiers;Bustle holder bands for obi (obiage);Bustles for obi-knots (obiage-shin);Button down shirts;Button-front aloha shirts;Caftans;Cagoules;Camiknickers;Camisoles;Camouflage gloves;Camouflage jackets;Camouflage pants;Camouflage shirts;Camouflage vests;Canvas shoes;Cap peaks;Cap visors;Capelets;Capes;Capes (clothing);Caps;Caps being headwear;Caps [headwear];Caps (Shower -);Caps with visors;Car coats;Cardigans;Cargo pants;Cashmere clothing;Cashmere scarves;Casual clothing;Casual footwear;Casual jackets;Casual shirts;Casual trousers;Casual wear;Casualwear;Chaps;Chaps (clothing);Chasubles;Chefs' hats;Chefs' whites;Chemise tops;Chemises;Chemisettes;Cheongsams (Chinese gowns);Children's clothing;Childrens' clothing;Children's footwear;Children's headwear;Children's outerclothing;Children's wear;Chino pants;Choir robes;Christening gowns;Christening robes;Cleats for attachment to sports shoes;Climbing boots;Climbing boots [mountaineering boots];Climbing footwear;Cloaks;Clogs;Cloth bibs;Cloth bibs for adult diners;Clothes;Clothes for sport;Clothes for sports;Clothing;Clothing for babies;Clothing for children;Clothing for cycling;Clothing for cyclists;Clothing for fishermen;Clothing for gymnastics;Clothing for horse-riding [other than riding hats];Clothing for infants;Clothing for leisure wear;Clothing for martial arts;Clothing for men, women and children;Clothing for skiing;Clothing for sports;Clothing for wear in judo practices;Clothing for wear in wrestling games;Clothing layettes;Clothing made of fur;Clothing made of imitation leather;Clothing made of leather;Clothing of imitations of leather;Clothing of leather;Coats;Coats for men;Coats for women;Coats made of cotton;Coats of denim;Coats (Top -);Cocktail dresses;Collar guards for protecting clothing collars;Collar liners for protecting clothing collars;Collar protectors;Collared shirts;Collars;Collars [clothing];Collars for dresses;Combative sports uniforms;Combinations [clothing];Corduroy pants;Corduroy shirts;Corduroy trousers;Corselets;Corsets;Corsets [clothing, foundation garments];Corsets [foundation clothing];Corsets [underclothing];Costumes;Costumes for use in children's dress up play;Costumes for use in role-playing games;Costumes (Masquerade -);Cotton coats;Coveralls;Coverups;Cover-ups;Cowls [clothing];Cravates;Cravats;Crew neck sweaters;Crinolines;Crop tops;Cuffs;Culotte skirts;Culottes;Cummerbunds;Cycling caps;Cycling Gloves;Cycling pants;Cycling shoes;Cycling shorts;Cycling tops;Cyclists' clothing;Dance clothing;Dance costumes;Dance shoes;Dance slippers;Deck shoes;Deck-shoes;Denim coats;Denim jackets;Denim jeans;Denim pants;Denims [clothing];Desert boots;Detachable collars;Detachable neckpieces for kimonos (haneri);Dinner jackets;Dinner suits;Disposable slippers;Disposable underwear;Donkey jackets;Down jackets;Down vests;Drawers as clothing;Drawers [clothing];Dress pants;Dress shields;Dress shirts;Dress shoes;Dress suits;Dresses;Dresses for evening wear;Dresses for infants and toddlers;Dresses made from skins;Dressing gowns;Driving gloves;Driving shoes;Dry suits;Duffel coats;Duffle coats;Dungarees;Dust coats;Ear muffs;Ear muffs [clothing];Ear warmers;Earbands;Earmuffs;Embossed heels of rubber or of plastic materials;Embossed soles of rubber or of plastic materials;Espadrilles;Esparto shoes or sandals;Esparto shoes or sandles;Evening coats;Evening dresses;Evening gowns;Evening suits;Evening wear;Exercise wear;Eye masks;Fabric belts;Fabric belts [clothing];Fake fur hats;Fancy dress costumes;Fascinator hats;Fashion hats;Fedoras;Fezzes;Figure skating clothing;Fingerless gloves;Fingerless gloves as clothing;Fishermen's jackets;Fishing boots;Fishing clothing;Fishing footwear;Fishing headwear;Fishing jackets;Fishing shirts;Fishing smocks;Fishing vests;Fishing waders;Fitted swimming costumes with bra cups;Fittings of metal for boots and shoes;Fittings of metal for footwear;Flat caps;Flat shoes;Fleece pullovers;Fleece shorts;Fleece tops;Fleece vests;Fleeces;Flip-flops;Flip-flops for use as footwear;Flying suits;Foam pedicure slippers;Folk costumes;Foot volleyball shoes;Football boots;Football boots (Studs for -);Football jerseys;Football shirts;Football shoes;Footless socks;Footless tights;Footmuffs, not electrically heated;Footwear;Footwear [excluding orthopedic footwear];Footwear (Fittings of metal for -);Footwear for men;Footwear for men and women;Footwear for snowboarding;Footwear for sport;Footwear for sports;Footwear for track and field athletics;Footwear for use in sport;Footwear for women;Footwear made of vinyl;Footwear made of wood;Footwear (Non-slipping devices for -);Footwear not for sports;Footwear soles;Footwear (Tips for -);Footwear uppers;Footwear (Welts for -);Formal evening wear;Formal wear;Formalwear;Foulards [clothing articles];Foundation garments;Frames (Hat -) [skeletons];Frock coats;Full-length kimonos (nagagi);Functional underwear;Fur cloaks;Fur coats;Fur coats and jackets;Fur hats;Fur jackets;Fur muffs;Fur stoles;Furs [clothing];Gabardines;Gabardines [clothing];Gaiter straps;Gaiters;Galoshes;Garments for protecting clothing;Garrison caps;Garter belts;Garters;Gauchos;Gilets;Girdles;Girdles [corsets];Girls' clothing;Gloves;Gloves as clothing;Gloves [clothing];Gloves for apparel;Gloves for cyclists;Gloves including those made of skin, hide or fur;Gloves with conductive fingertips that may be worn while using handheld electronic touch screen devices;Golf caps;Golf clothing, other than gloves;Golf footwear;Golf pants, shirts and skirts;Golf shirts;Golf shoes;Golf shorts;Golf skirts;Golf trousers;Goloshes;Gowns;Greatcoats;Guernseys;Hats;Head bands;Heavy coats;Heavy jackets;Hoodies;Hoods;Hunting jackets;Hunting pants;Hunting shirts;Hunting vests;Jackets;Jackets being sports clothing;Jackets [clothing];Jackets (Stuff -) [clothing];Japanese kimonos;Jeans;Jerseys [clothing];Jogging bottoms;Jogging bottoms [clothing];Jogging outfits;Jogging pants;Jogging sets [clothing];Jogging shoes;Jogging tops;Judo uniforms;Jumpers;Jumpers [pullovers];Jumpers [sweaters];Khakis;Knit jackets;Knit shirts;Knit tops;Knitted tops;Knitwear;Knitwear [clothing];Leather belts [clothing];Leather clothing;Leather (Clothing of -);Leather (Clothing of imitations of -);Leather coats;Leather garments;Leather jackets;Leather shoes;Leisure clothing;Leisure wear;Leisurewear;Light-reflecting jackets;Linen (Body -) [garments];Linen clothing;Long jackets;Long sleeve pullovers;Long sleeved vests;Long-sleeved shirts;Lounge pants;Loungewear;Lumberjackets;Men's and women's jackets, coats, trousers, vests;Men's clothing;Men's dress socks;Men's sandals;Men's socks;Men's suits;Men's underwear;Menswear;Millinery;Mittens;Moccasins;Mock turtleneck shirts;Mock turtleneck sweaters;Mock turtlenecks;Moisture-wicking sports pants;Moisture-wicking sports shirts;Money belts [clothing];Motorcycle gloves;Motorcycle jackets;Neck scarves;Neckerchiefs;Neckties;Oilskins [clothing];Outer clothing;Outerclothing;Outerclothing for men;Outerwear;Overcoats;Pants;Parkas;Pea coats;Peaked caps;Peaked headwear;Pique shirts;Plimsolls;Pocket kerchiefs;Pocket squares;Pockets for clothing;Polar fleece jackets;Polo boots;Polo knit tops;Polo neck jumpers;Polo shirts;Polo sweaters;Ponchos;Pop socks;Printed t-shirts;Pullovers;Pullstraps for shoes and boots;Pumps [footwear];Pyjamas [from tricot only];Quilted jackets [clothing];Quilted vests;Rain boots;Rain coats;Rain hats;Rain jackets;Rain ponchos;Rain shoes;Rain slickers;Rain suits;Rain trousers;Rain wear;Raincoats;Rainproof clothing;Rainproof jackets;Rainshoes;Rainwear;Ramie shirts;Rash guards;Ready-made clothing;Ready-made linings [parts of clothing];Ready-to-wear clothing;Referees uniforms;Removable collars;Replica football kits;Reversible jackets;Riding boots;Riding gloves;Riding Gloves;Riding jackets;Riding shoes;Riding trousers;Robes;Robes (Bath -);Roll necks [clothing];Roller shoes;Romper suits;Rompers;Ruanas;Rubber fishing boots;Rubber shoes;Rubber soles for jikatabi;Rubbers [footwear];Rugby boots;Rugby jerseys;Rugby shirts;Rugby shoes;Rugby shorts;Rugby tops;Running shoes;Running Suits;Running vests;Sabots;Safari jackets;Sailing wet weather clothing;Sailor suits;Salopettes;Sandal-clogs;Sandals;Sandals and beach shoes;Sarees;Saris;Sarongs;Sash bands for kimono (obi);Sashes for wear;Scarfs;Scarves;School uniforms;Scrimmage vests;Sedge hats (suge-gasa);Serapes;Shampoo capes;Shawls;Shawls and headscarves;Shawls and stoles;Shawls [from tricot only];Sheepskin coats;Sheepskin jackets;Shell jackets;Shell suits;Shields (Dress -);Shift dresses;Shirt fronts;Shirt yokes;Shirt-jacs;Shirts;Shirts and slips;Shirts for suits;Shoe covers, other than for medical purposes;Shoe inserts for non-orthopedic purposes;Shoe soles;Shoe soles for repair;Shoe straps;Shoe uppers;Shoes;Shoes for casual wear;Shoes for foot volleyball;Shoes for infants;Shoes for leisurewear;Shoes soles for repair;Shoes with hook and pile fastening tapes;Short overcoat for kimono (haori);Short petticoats;Short sets [clothing];Short trousers;Shortalls;Shorts;Shorts [clothing];Short-sleeve shirts;Short-sleeved shirts;Short-sleeved T-shirts;Shoulder scarves;Shoulder straps for clothing;Shoulder wraps;Shoulder wraps [clothing];Shoulder wraps for clothing;Shower caps;Shrugs;Silk clothing;Silk scarves;Silk ties;Singlets;Skating outfits;Ski and snowboard shoes and parts thereof;Ski balaclavas;Ski boot bags;Ski boots;Ski gloves;Ski hats;Ski jackets;Ski pants;Ski suits;Ski suits for competition;Ski trousers;Ski wear;Skiing shoes;Skirt suits;Skirts;Skorts;Skull caps;Slacks;Sleep masks;Sleep pants;Sleep shirts;Sleeping garments;Sleepsuits;Sleepwear;Sleeved jackets;Sleeveless jackets;Sleeveless jerseys;Sleeveless pullovers;Sliding shorts;Slip-on shoes;Slipovers;Slipovers [clothing];Slipper socks;Slipper soles;Slippers;Slippers made of leather;Slips;Slips [clothing];Slips [underclothing];Slips [undergarments];Small hats;Smocks;Smoking jackets;Snap crotch shirts for infants and toddlers;Sneakers;Sneakers [footwear];Snoods [scarves];Snow boarding suits;Snow boots;Snow pants;Snow suits;Snowboard boots;Snowboard gloves;Snowboard jackets;Snowboard mittens;Snowboard shoes;Snowboard trousers;Snowsuits;Soccer bibs;Soccer boots;Soccer shirts;Soccer shoes;Sock suspenders;Socks;Socks and stockings;Socks for infants and toddlers;Socks for men;Soles for footwear;Soles for japanese style sandals;Soles [Inner];Spats;Sport coats;Sport shirts;Sport shoes;Sport stockings;Sports [Boots for -];Sports bras;Sports caps;Sports caps and hats;Sports clothing;Sports clothing [other than golf gloves];Sports footwear;Sports headgear [other than helmets];Sports jackets;Sports jerseys;Sports jerseys and breeches for sports;Sports over uniforms;Sports overuniforms;Sports pants;Sports shirts;Sports shirts with short sleeves;Sports shoes;Sports singlets;Sports socks;Sports vests;Sports wear;Sportswear;Stiffeners for boots;Stiffeners for shoes;Stocking suspenders;Stockings;Stockings (Heel pieces for -);Stockings [sweat-absorbent];Stockings (Sweat-absorbent -);Stoles;Stoles (Fur -);Strapless bras;Strapless brassieres;Straps (Gaiter -);Stretch pants;String fasteners for haori (haori-himo);Studs for football boots;Stuff jackets;Stuff jackets [clothing];Suede jackets;Suit coats;Suits;Suits (Bathing -);Suits made of leather;Suits of leather;Sun hats;Sun visors;Sun visors [headwear];Sundresses;Sunsuits;Surf wear;Surfwear;Suspender belts;Suspender belts for men;Suspender belts for women;Suspenders;Suspenders [braces];Swaddling clothes;Sweat bands;Sweat bands for the head;Sweat bands for the wrist;Sweat bottoms;Sweat jackets;Sweat jackets;Sweat pants;Sweat shirts;Sweat shorts;Sweat suits;Sweat-absorbent socks;Sweat-absorbent stockings;Sweat-absorbent underclothing;Sweat-absorbent underclothing [underwear];Sweat-absorbent underwear;Sweatbands;Sweaters;Sweatjackets;Sweatpants;Sweatshirts;Sweatshorts;Sweatsuits;Swim briefs;Swim caps;Swim shorts;Swim suits;Swim trunks;Swim wear for children;Swim wear for gentlemen and ladies;Swimming caps;Swimming caps [bathing caps];Swimming costumes;Swimming suits;Swimming trunks;Swimsuits;Swimwear;Synthetic fur stoles;Tabards;Taekwondo suits;Taekwondo uniforms;Tail coats;Tam o'shanters;Tams;Tank tops;Tankinis;Tank-tops;Tap pants;Tap shoes;Tartan kilts;Teddies;Teddies [underclothing];Teddies [undergarments];Tee-shirts;Tennis dresses;Tennis pullovers;Tennis shirts;Tennis shoes;Tennis shorts;Tennis skirts;Tennis socks;Tennis sweatbands;Tennis wear;Theatrical costumes;Thermal clothing;Thermal headgear;Thermal socks;Thermal underwear;Thermally insulated clothing;Thobes;Thong sandals;Thongs;Three piece suits [clothing];Ties;Ties [clothing];Tightening-up strings for kimonos (datejime);Tights;Tips for footwear;Toe boxes;Toe straps for Japanese style sandals [zori];Toe straps for Japanese style wooden clogs;Toe straps for zori [Japanese style sandals];Togas;Tongues for shoes and boots;Top coats;Top hats;Topcoats;Tops;Tops [clothing];Toques [hats];Track and field shoes;Track jackets;Track pants;Track suits;Tracksuit bottoms;Tracksuit tops;Tracksuits;Traction attachments for footwear;Trainers;Trainers [footwear];Training shoes;Training suits;Trekking boots;Trench coats;Trenchcoats;Trews;Triathlon clothing;Trouser socks;Trouser straps;Trousers;Trousers for children;Trousers for sweating;Trousers of leather;Trousers shorts;Trunks;Trunks (Bathing -);Trunks [underwear];T-shirts;Tube tops;Tunics;Turbans;Turtleneck pullovers;Turtleneck shirts;Turtleneck sweaters;Turtleneck tops;Turtlenecks;Tutus;Tuxedo belts;Tuxedos;Twin sets;Umpires uniforms;Under garments;Under shirts;Underarm gussets [parts of clothing];Underclothes;Underclothing;Underclothing (Anti-sweat -);Underclothing for women;Undergarments;Underpants;Underpants for babies;Undershirts;Undershirts for kimonos (juban);Undershirts for kimonos (koshimaki);Undershirts for kimonos [koshimaki];Underskirts;Underwear;Underwear (Anti-sweat -);Underwear for women;Uniforms;Uniforms for commercial use;Uniforms for nurses;Union suits;Unitards;Uppers (Footwear -);Uppers for Japanese style sandals;Uppers of woven rattan for Japanese style sandals;Ushankas [fur hats];Valenki [felted boots];Veils;Veils [clothing];Vest tops;Vests;Vests (Fishing -);Vests for use in barber shops and salons;Visors;Visors [clothing];Visors [hatmaking];Visors [headwear];V-neck sweaters;Volleyball jerseys;Volleyball shoes;Waders;Waist belts;Waist cinchers;Waist strings for kimonos (koshihimo);Waistbands;Waistcoats;Waistcoats [vests];Walking boots;Walking breeches;Walking shoes;Walking shorts;Warm up suits;Warm-up jackets;Warm-up pants;Warm-up suits;Warm-up tops;Water socks;Waterpolo caps;Waterproof boots;Waterproof boots for fishing;Waterproof capes;Waterproof clothing;Waterproof jackets;Waterproof outerclothing;Waterproof pants;Waterproof shoes;Waterproof suits for motorcyclists;Waterproof trousers;Water-resistant clothing;Waterskiing suits;Weather resistant outer clothing;Weatherproof clothing;Weatherproof jackets;Weatherproof pants;Wedding dresses;Wedding gowns;Wellington boots;Wellingtons;Welts for footwear;Wet suits;Wet suits for surfing;Wet suits for water-skiing;Wet suits for water-skiing and sub-aqua;Wet suits for windsurfing;Wetsuit gloves;Wetsuits;Wetsuits for surface watersports;Wetsuits for surfing;Wetsuits for water-skiing;White coats for hospital use;Wimples;Wind coats;Wind jackets;Wind pants;Wind resistant jackets;Wind suits;Wind vests;Windcheaters;Wind-jackets;Windproof clothing;Windproof jackets;Wind-resistant jackets;Wind-resistant vests;Windshirts;Winter boots;Winter coats;Winter gloves;Women's ceremonial dresses;Women's clothing;Women's foldable slippers;Womens' outerclothing;Women's shoes;Women's suits;Womens' underclothing;Womens' undergarments;Women's underwear;Wooden bodies for Japanese style clogs;Wooden main bodies of Japanese style wooden clogs;Wooden shoes;Wooden shoes [footwear];Wooden supports of Japanese style wooden clogs;Woolen clothing;Woollen socks;Woollen tights;Woolly hats;Work boots;Work clothes;Work overalls;Work shoes;Working overalls;Woven clothing;Woven shirts;Wrap belts for kimonos (datemaki);Wraps [clothing];Wrist bands;Wrist warmers;Wristbands;Wristbands [clothing];Yashmaghs;Yashmaks;Yoga bottoms;Yoga pants;Yoga shirts;Yoga shoes;Yokes (Shirt -);Zoot suits;Zori.

Conducting online business management research surveys.

Computer software; computer hardware; computer programs; data banks; computer systems for monitoring computer network behavioural patterns to detect and remove computer viruses and security threats; computer software for managing and filtering electronic communications; computer software for encrypting and authenticating data; computer software for detecting and repairing computer software, computer hardware, and computer network problems; computer software and computer systems for monitoring, measuring, tracking and reporting computer network behavioural patterns to discover risks, correlate security information, assess vulnerabilities, and managing and communicating compliance; computer software for managing and filtering electronic communications; computer software for encrypting and authenticating data; computer software for detecting and repairing computer software, computer hardware, and computer network problems; computer software for verifying compliance with security policies; and manuals in electronic format provided together with each of the foregoing goods.

Design and development of computer software and computer systems; computer engineering; software as a service [Saas]; design and development of computer software and computer systems for monitoring computer network behavioural patterns to detect and remove computer viruses and security threats; computer programming; consultancy, design, testing, research and advisory services, all relating to computer programming, computer security and computer networks; technical support services relating to computer software, computer security, computer networks and the Internet; troubleshooting of computer software, computer hardware and computer network problems; services for enhancing the performance, function and security of computer networks; data security services; provision of security services for computer networks, computer access and computerised transactions; computer security services, computer network security services; services relating to the protection of computer software, computer hardware, computer networks and computer systems against attacks from computer viruses and security threats; monitoring of computer network systems; monitoring of computer network behavioural patterns for detecting and removing computer viruses and security threats; maintenance and repair of computer software and computer networks; advisory services relating to data security; security services for the protection of computer software and computer systems; information, consultancy and advisory services relating to all the aforesaid services.

Common metals and their alloys; Metal building materials; Transportable buildings of metal; Materials of metal for railway tracks; Non-electric cables and wires of common metal; Ironmongery, small items of metal hardware; Pipes and tubes of metal; Safes; Goods of common metal not included in other classes; Ores.

Furniture, mirrors, picture frames; Goods (not included in other classes) of wood, cork, reed, cane, wicker, horn, bone, ivory, whalebone, shell, amber, mother-of-pearl, meerschaum and substitutes for all these materials, or of plastics.

Application service provider (ASP) services featuring software for use in managing a network of vendors, scheduling vendor assignments, managing vendor assignment workflow, and analyzing, assessing and scoring vendor performance; software as a service (SAAS) featuring software for use in managing a network of vendors, scheduling vendor assignments, managing vendor assignment workflow, and analyzing, assessing and scoring vendor performance; providing temporary use of web-based non-downloadable software for use in managing a network of vendors, scheduling vendor assignments, managing vendor assignment workflow, and analyzing, assessing and scoring vendor performance; application service provider (ASP) services featuring software for use in transportation management, and invoicing and payment management for vehicle repair; application service provider (ASP) services featuring software for documenting and reporting vehicle repair, body shop and claims management; software as a service (SAAS) services featuring software for transportation management and vehicle repair management; provision of temporary use of web-based and non-downloadable software for management of transportation services and for invoicing and payment management for vehicle repair; provision of information, advisory and consultancy services in relation to the aforesaid services.

Electronic publications (downloadable) supplied on-line; downloadable information, articles, magazines, newspapers and newsletters provided on-line; pre-recorded DVDs, video cassette tapes, CD ROMs and other electronic media; audio records and audio cassettes.

Printed matter and printed publications; books, newspapers, newsletters, magazines, articles, periodical publications and leaflets.