Services in this class provided to publishers, merchandisers and retailers to fulfill their needs in the fields of print and/or digital content, as follows: management and compilation of computerized databases; supply chain management services; supply chain management services in the field of print and digital publishing; order fulfilment services; computer database management services, namely, providing a pre-media database publishing service that enables customers to centrally manage, coordinate, store, and segment their corporate information for output to unique and variable versions in electronic and print formats; distribution of advertising materials; mailing list preparation; managing and administering non-core functions, namely, mailing and shipping, and information services; logistics management in the field of designing and shipping catalogs on behalf of businesses; customer relationship management and consultation; data processing services; inventory management; outsourcing services; outsource service provider in the field of business operation and management for operating and assisting in the operation of a distribution center or warehouse facility containing printed documents and advertising material of others; mailing services, namely, mail planning, sorting and distribution services for advertising purposes; commercial and specially printing project management services on or off-site for others; database management; business services, namely, outsource service provider in the field of business operations for facilities management of technical operations of a distribution warehouse; return management services, namely, management of customer returned merchandise; business consultation in the field of digital asset management and management of printed and electronic materials; transportation logistics, namely, arrangement of shipment of printed materials for others; business consulting and management services in the field of inventory control and warehousing; logistics management and fulfilment services for supply chain management in the field of printing, electronic printing, and related goods; project management services for business purposes in the field of publishing; computerized on-line ordering services in the field of purchasing printed and digital matter directly from a publisher in the quantities and formats desired by a customer; computerized on-line retail store services in the field of purchasing printed and digital matter directly from a publisher in the quantities and formats desired by a customer; computerized on-line retail store services in the field of printed and downloadable royalty-free artworks for use in design and hobby activities.

Services in this class provided to publishers, merchandisers and retailers to fulfill their needs in the fields of print and/or digital content, as follows: providing access to web sites on the Internet; electronic transmission of text, photos, illustrations, and schematics.

Services in this class provided to publishers, merchandisers and retailers to fulfill their needs in the fields of print and/or digital content, as follows: logistic services, namely, storage, transportation and delivery of printed materials and related goods for others by air, rail, ship or truck; transport of printed materials and related goods; storage of printed materials and related goods; product co-palletization and co-mailing services for transportation purposes, namely, bundling and delivering mail to the post office; packaging printed materials and related articles to the order and specification of others.

Services in this class provided to publishers, merchandisers and retailers to fulfill their needs in the fields of print and/or digital content, as follows: printing services; digital printing; digital on-demand printing of books and other documents; photographic printing; photographic retouching; bindery services for others, namely, collating, folding, stapling, perforating, cutting, and binding of printed, photocopied, and typewritten materials; paper finishing; catalog finishing services, namely, custom manufacture of paper catalogs including binding, stitching, personalization, tabbing, blow-in cards, tip-on cards, multi-covers, dot whack, shrink wrapping, and poly bagging for catalogs; custom manufacture of printed publications and custom production of electronic publications, namely, digital printing of electronic publications to the order and specification of others; assembly of printed products for others; photoengraving services; rotogravure services; photogravure services; photocomposition services; lithographic printing; typesetting; desktop publishing for others; electronic digitizing of books.

Services in this class provided to publishers, merchandisers and retailers to fulfill their needs in the fields of print and/or digital content, as follows: online electronic publishing, namely, publishing of electronic publications; publishing of electronic publications; publishing of texts, books, magazines, and other printed matter; desktop publishing for others; editorial consultation; digital imaging services; on-line digital imaging services used for the purpose of viewing, reviewing, and editing digital images; photography services; photo editing; written text editing; providing electronic versions of the print version formal of magazines and publications of others; electronic publishing of customized textbooks and training materials online automatically prepared and formatted for printing; educational services, namely, providing online courses of instruction in conjunction with educational books in the physical and social sciences, languages, mathematics and technology books, arts and humanities books, business and accounting, and computer science and writing.

Services in this class provided to publishers, merchandisers and retailers to fulfill their needs in the fields of print and/or digital content, as follows: design and development of computer software; developing customized web pages and other data feed formats featuring user-defined information; computer services, namely, designing and implementing websites for others; graphic art, layout, and print design; consulting in the field of graphic arts; providing a website featuring technology that gives computer users the ability to simultaneously upload, create, and edit documents, printed publications, online publications, photographs, and advertisements; conversion of print materials into digital format; document data transfer from one computer format to another; conversion of data or documents from physical to electronic media; conversion of data or documents from electronic to physical media; providing temporary use of on-line non-downloadable software for expediting the production processes for print and electronic media by allowing multiple users in varied geographical locations fast, secure, and easy access to view, track, manage, retrieve, share, manipulate, edit, and revise digital content that includes images, concept drawings, advertisements, copy, and pages over a worldwide computer network; providing temporary use of on-line non-downloadable software for expediting the production processes for print and electronic media by allowing multiple users in varied geographical locations fast, secure, and easy access to view, track, manage, retrieve, share, manipulate, edit, and revise schedules, contact information, work status, and project plans related to the production of graphic arts content that includes images, concept drawings, advertisements, copy, and pages for users of graphic art production services over a worldwide computer network; providing temporary use of non-downloadable software via a global computer network which streamlines and organizes the design and collaboration process of producing catalogs and retail inserts; providing temporary use of non-downloadable software via a global computer network for customers which streamlines and organizes the process of design, storage of past designs, order entry, job tracking, and collaboration processes of producing graphics; providing temporary use of on-line non-downloadable software to automate the layout and composition of structured and non-structured catalogs, circulars, and flyers that stream product images, text, and pricing data from content servers into master templates; providing temporary use of on-line non-downloadable software for multiple users in varied geographical locations that allow color photography images to be tracked and viewed for the purpose of making joint improvements and commentary on said images in real-time over a worldwide computer network; providing temporary use of on-line non-downloadable software for multiple users in varied geographical locations which allows electronic content including color images, pages, concept drawings and written text to be tracked and viewed for the purpose of improving, sharing and editing content in real-time with the means for tracking and viewing such content in highly accurate color representations over a worldwide computer network; website design for others; providing temporary use of online non-downloadable computer software for creation of customized textbooks for educators and professional publishing companies; providing temporary use of non-downloadable software via a global computer network for conversion of self-running electronic documents into files that simulate animated page turning that and gives the visual appearance of reading a book while viewing multiple pages and provides enhanced embedded advertising, ease of navigation within the document, and reports detailing user activity; graphic illustration services for others; providing temporary use of non-downloadable software to customers via a global computer network for ordering, customizing, routing, proofing, and tracking printed and digital content; media duplication of data and digital information; custom design of catalogs based on input provided by the customer; design and development of computer databases; sales analytics services, namely, providing an interactive website featuring technology that provides users with the ability to track consumers' buying and use of digital content; providing online, non-downloadable, Internet-based software application that enables publishing clients to manage publishing cycles and data transmission; electronic storage of data; electronic storage of data for access by catalog retailers; web-based tool for digital publication market monitoring and business intelligence to track compliance, impact, and engagement and view digital title's lifecycle from ingestion, distribution, and channel activity; direct-to-consumer cloud-based digital content fulfillment solution; platform for title promotion, marketing, preview; hosting of digital content of others for electronic delivery over the Internet; providing on-line non-downloadable software for use in the creation of custom books and publications; software as a service (SaaS) services featuring software in the field of digital publishing, for use in minimizing the complexity of digital publishing through a platform which allows for transforming, controlling, optimizing and delivering of digital content; software as a service (SaaS) services featuring software which enables consumers to fulfill electronic book (e-book) content an various reading devices and applications for which they have been granted access rights by public domain, publishers or retailers; software as a service (SaaS) services, featuring software in the field of digital publishing, which enables the display of electronic versions of publications and magazines.

Software as a Service (SaaS) featuring computer software for services to enable the secure exchange of funds and information in electronic payment transactions; software as a Service (SaaS) featuring computer software for services to enable transactions in currency trading and exchange services; software as a Service (SaaS) featuring computer software for securities brokerage and trading services; software as a Service (SaaS) featuring computer software for currency brokerage services.

Software as a Service (SaaS) featuring computer software for services to enable the secure exchange of funds and information in electronic payment transactions; software as a Service (SaaS) featuring computer software for services to enable transactions in currency trading and exchange services; software as a Service (SaaS) featuring computer software for securities brokerage and trading services; software as a Service (SaaS) featuring computer software for currency brokerage services.

Sport and gymnastics articles, Sports and games equipment of various kinds.

Instruction courses relating to health; Healthcare education; Training services for medical visitors; Education, providing of training, entertainment, sport and cultural activities; Development of the mental faculties of individuals, and services to entertain or occupy the attention; Presentation of cultural or educational works to the public.

Scientific and technological services and scientific research for medical purposes and design relating thereto; Scientific and industrial analysis and research services; biological testing and research; Information technology services for the pharmaceutical and healthcare industries; Food sanitation consultation; Scientific, medical and pharmacological research; Providing information relating to scientific and medical research in the fields of biochemistry, biotechnology, pharmaceutical preparations and clinical testing; DNA screening for scientific research purposes; Advisory services relating to scientific research; Preparation of reports in relation to scientific consultancy.

Healthcare, medical and hospital services; Medical analysis relating to the care of persons; Medical services, Health screening, Medical services, Health care in the nature of health maintenance organizations; Consultancy and information in relation to health care and pharmacy; Preparation of reports relating to health care matters, Technical consultancy services relating to medical health.

Storage (Physical -) of electronically-stored data or documents;Physical storage of electronically-stored data or documents.

Encryption, decryption and authentication of information, messages and data;Decoding of data;Recovery of computer data;Temporary electronic storage of information and data;Electronic data storage;Electronic storage of data;Computerised data storage.

Storage (Physical -) of electronically-stored data or documents; Physical storage of electronically stored data or documents.

Encryption, decryption and authentication of information, messages and data; Decoding of data; Recovery of computer data; Temporary electronic storage of information and data; Electronic data storage; Electronic storage of data; Computerised data storage.

Business management consultancy services; business management consultancy services regarding the handling of customer services for IT technical support; project management services; project management methodology; storage and retrieval of documentation products, document templates, models and reports relating to project management,  project management methodology, and management of customer service regarding IT technical support; assisting businesses in the monitoring of adoption of IT systems by their staff; assisting businesses in the rating of employees’ IT skills and motivating staff to improve their IT skills; assisting businesses in conducting customer satisfaction surveys and analysing information obtained from them; assisting businesses in analysing user feedback regarding IT systems; management of call centers on behalf of others for IT technical support; management of customer service relations; assisting and advising businesses in the sharing of knowledge regarding organisational efficiency;  business management consultancy on matters to do with environmental policy and energy efficiency policy; data processing services; database management services; business appraisals; business organisation consulting; advisory services and provision of business information relating to information technology; information technology procurement services; assisting and advising businesses in acquiring information technology systems and in the use of outsourcing services for information technology; provision of strategic, creative and technical business assistance to help enterprises develop their information technology and electronic commerce operations; business control and business monitoring of information technology suppliers; provision of business information relating to electronic commerce and interactive technologies; personnel management consulting; business advice relating to marketing; office function services; business process outsourcing, namely, clerical/organisational operations for others relating to the operation of computer network infrastructure; advertising the goods and services of others; retail store services, electronic retail and mail order retail services all connected with computers, data processing equipment, data communications apparatus, magnetic data carriers, computer networking apparatus, computer systems, telecommunications apparatus and instruments, electronic publications (downloadable) provided on-line from databases or the Internet, printed matter, bookbinding material, photographs, stationery, adhesives for stationery or household purposes, artists materials, paint brushes, typewriters and office requisites (except furniture), instructional and teaching material (except apparatus), wrapping and packaging materials, playing cards, printer's type, printing blocks, photograph albums, magazines, manuals, directories, books, periodicals, leather and imitations of leather, and goods made of these materials, animal skins, hides, trunks and travelling bags, umbrellas, parasols and walking sticks, whips, harness and uniforms; rental of data processing equipment; information and advisory services relating to all the aforesaid services.

Financial planning, financial budgeting, financial management and loan services all relating to computers, data communications apparatus, telecommunications apparatus, portable electronic devices, computer systems, computer operating systems, computer networks, computer hardware, firmware and software and to installation, maintenance, supply, support and disposal of computers, computer systems, computer networks, computer hardware, firmware and software; insurance services, asset disposal services; asset management; information and advisory and support services relating to all the aforesaid services.

Installation, maintenance and repair services for computers, data processing equipment, data communications apparatus, computer networking apparatus, computer systems, cabling for computer systems, and telecommunications apparatus and instruments; information and advisory services relating to all the aforesaid services.

Communication services via computer networks, internet portals,  and computer terminals; electronic transmission of data and information via computer networks and internet portals; telecommunication services; rental of telecommunication apparatus and instruments; provision of telecommunication access and links to computer databases and networks; arranging and leasing access time to computer databases; provision of access to electronic online networks for information retrieval; server management services; server hosting; network implementation services, namely implementation of data communications over infrastructures supplied by third parties; rental of data communication apparatus; provision of internet chat rooms; information and advisory services relating to all the aforesaid services.

Logistic services in the field of transport; transport, in particular transport of goods via motor vehicles, automobiles, trucks, railways, ships, and planes; packaging and storage of goods; storage of electronic data; transportation information; services of freight brokerage; unloading cargo; storage information; courier services; collecting, warehousing, transporting, packaging and delivering of goods, in particular computers, data communication apparatus, data processing equipment, telecommunication apparatus and instruments and computer systems; freighting of ships, planes, railways, automobiles, motor vehicles, trucks; electronic tracking of goods in particular computers, data communication apparatus, data processing equipment, computer networking apparatus and instruments; telecommunication apparatus and instruments and computer systems; rental of warehouses; organisation and handling of returned consignments (returns management); rental of storage containers; mail, freight and express services; consulting services in logistic affairs; dispatch handling and execution; processing and franking of mail; distribution of power; power backup services.

Custom manufacture of computers, data communication apparatus, data processing equipment, computer networking apparatus and instruments, telecommunication apparatus and instruments and computer systems; disposal of computers, data communication apparatus, data processing equipment, computer networking apparatus and instruments, and telecommunications apparatus and instruments and computer systems; treatment of materials; treatment of waste materials; waste destruction services; waste recycling services; photographic processing and printing services; information and advisory services for all the aforesaid services.

Training; training programmes, courses, introductory overviews, workshops and coaching sessions; arranging and conducting of training seminars, webinars, demonstrations and presentations; arranging and conducting of conferences and exhibitions; all relating to information technology, business management, logistics, project management,  project management methodologies, methodologies regarding customer service on information technology matters, personnel management, personal development, and human resources; teaching of project management skills; teaching of project management methodology skills;  training in provision of service to customers on information technology matters, IT troubleshooting, IT technical support and incident handling; examination services; providing on line electronic publications; photographic services; photographic reporting services; information and advisory services for all the aforesaid services.

Computer services; advisory and consultancy services relating to information technology, computers, computer networking, computer programs and computer systems; computer programming services; design of application software; design of computer operating system software; design of computer interface software; design of computer software for use as an application programming interface (API); design of software for creating and operating a graphic user interface; design of computer application software for mobile phones, tablet computers and other portable electronic devices; design of downloadable computer application software; design of software for robotic process automation; design of computer software to assist in handling requests for IT technical support;  design of computer software for recordal, compilation, analysis and retrieval of information regarding the handling of requests for IT technical support, IT troubleshooting, and incident handling; computer programming services for the automated installation and configuration of computer hardware, computer programs and computer software; design, development, updating, modification, testing, installation and maintenance of computer software; hire, rental and leasing of computers, printers, computer firmware, computer programmes, computer peripheral equipment, data communications apparatus, data processing equipment, computer networking apparatus and instruments, and parts and fittings for all these goods; cloud computing services; creation and structuring of computer databases; creation and maintaining of databases to hold information regarding compliance with licences for the use of computer software programmes; provision of helpdesk services for providing advice on problems with computer hardware, computer networks, data processing equipment and computer software; operating and hosting a website via the internet which gives technical information and advice on IT matters and enables the downloading of application software; technical support services; provision of IT technical support by way of web chat conversations; design, research, development, testing and rental of computer hardware, computer peripherals and computer networking systems; computer systems analysis; monitoring, recording and/or controlling access to sites and locations on a global computer network; computer network management services; computer outsourcing services; computer operations support services, being central processors with multiple users, taking on all aspects of computer housekeeping and data back-ups; network monitoring services; systems migration and integration services; applications management; applications support services; operation of computer network infrastructure, including by way of an internet portal and mobile application software; recovery of computer data; data security services (firewalls); computer environmental control services; encryption of information maintained on computers; web site design services; hosting the web sites of others; creating, developing, designing and maintaining the websites of others;  graphic design services; architectural services; photographic research services; consultancy services relating to fuels, carbon dioxide emissions, carbon dioxide offsetting, reduction of carbon dioxide levels, carbon trading, environmental issues, environmental planning, energy efficiency, energy efficiency of waste management and the construction of buildings, energy conservation, scientific research and design of buildings; management of carbon offset programmes; measuring and assessing levels of carbon dioxide emissions; provision of information to consumers and businesses to enable them to measure for themselves their levels of carbon emissions; inspection services regarding the energy efficiency of buildings; inspection and surveying services; inspection of buildings; engineering services; quality control and checking services for building materials and completed buildings; advisory and consultancy services, including by way of writing blogs,  articles, and messages by way of social media, relating to any of the aforesaid services and any other services to do with information technology, computers, computer programs and computer systems.

Business management consultancy services; business management consultancy services regarding the handling of customer services for IT technical support; project management services; project management methodology; retrieval of documentation products, document templates, models and reports relating to project management, project management methodology, and management of customer service regarding IT technical support; assisting businesses in the monitoring of adoption of IT systems by their staff; assisting businesses in the rating of employees’ IT skills and motivating staff to improve their IT skills; assisting businesses in conducting customer satisfaction surveys and analysing information obtained from them; assisting businesses in analysing user feedback regarding IT systems; management of call centers on behalf of others for IT technical support; management of customer service relations; assisting and advising businesses in the sharing of knowledge regarding organisational efficiency; business management consultancy on matters to do with environmental policy and energy efficiency policy; data processing services; database management services; business appraisals; business organisation consulting; advisory services and provision of business information relating to information technology; information technology procurement services; assisting and advising businesses in acquiring information technology systems and in the use of outsourcing services for information technology; provision of strategic, creative and technical business assistance to help enterprises develop their information technology and electronic commerce operations; business control and business monitoring of information technology suppliers; provision of business information relating to electronic commerce and interactive technologies; personnel management consulting; business advice relating to marketing; office function services; business process outsourcing, namely, clerical/organisational operations for others relating to the operation of computer network infrastructure; advertising the goods and services of others; retail store services, electronic retail and mail order retail services all connected with computers, data processing equipment, data communications apparatus, magnetic data carriers, computer networking apparatus, computer systems, telecommunications apparatus and instruments, electronic publications (downloadable) provided on-line from databases or the Internet, printed matter, bookbinding material, photographs, stationery, adhesives for stationery or household purposes, artists materials, paint brushes, typewriters and office requisites (except furniture), instructional and teaching material (except apparatus), wrapping and packaging materials, playing cards, printer's type, printing blocks, photograph albums, magazines, manuals, directories, books, periodicals, leather and imitations of leather, animal skins, hides, trunks and travelling bags, umbrellas, parasols and walking sticks, whips, harness and uniforms; rental of data processing equipment; information and advisory services relating to all the aforesaid services.

Financial planning, financial budgeting, financial management and loan services all relating to computers, data communications apparatus, telecommunications apparatus, portable electronic devices, computer systems, computer operating systems, computer networks, computer hardware, firmware and software and to installation, maintenance, supply, support and disposal of computers, computer systems, computer networks, computer hardware, firmware and software; insurance services, asset disposal services; asset management; information and advisory and support services relating to all the aforesaid services.

Installation, maintenance and repair services for computers, data processing equipment, data communications apparatus, computer networking apparatus, computer systems, cabling for computer systems, and telecommunications apparatus and instruments; information and advisory services relating to all the aforesaid services.

Communication services via computer networks, internet portals, and computer terminals; electronic transmission of data and information via computer networks and internet portals; telecommunication services; rental of telecommunication apparatus and instruments; provision of telecommunication access and links to computer databases and networks; arranging and leasing access time to computer databases; provision of access to electronic online networks for information retrieval; server management services; server hosting; network implementation services, namely implementation of data communications over infrastructures supplied by third parties; rental of data communication apparatus; provision of internet chat rooms; information and advisory services relating to all the aforesaid services.

Logistic services in the field of transport; transport, in particular transport of goods via motor vehicles, automobiles, trucks, railways, ships, and planes; packaging and storage of goods; storage of electronic data; transportation information; services of freight brokerage; unloading cargo; storage information; courier services; collecting, warehousing, transporting, packaging and delivering of goods, in particular computers, data communication apparatus, data processing equipment, telecommunication apparatus and instruments and computer systems; freighting of ships, planes, railways, automobiles, motor vehicles, trucks; electronic tracking of goods in particular computers, data communication apparatus, data processing equipment, computer networking apparatus and instruments, telecommunication apparatus and instruments and computer systems; rental of warehouses; organisation and handling of returned consignments (returns management); rental of storage containers; mail, freight and express services; consulting services in logistic affairs; dispatch handling and execution; processing and franking of mail; distribution of power; power backup services.

Custom manufacture of computers, data communication apparatus, data processing equipment, computer networking apparatus and instruments, telecommunication apparatus and instruments and computer systems; disposal of computers, data communication apparatus, data processing equipment, computer networking apparatus and instruments, and telecommunications apparatus and instruments and computer systems; treatment of waste materials; waste destruction services; waste recycling services; photographic processing and printing services; information and advisory services for all the aforesaid services.

Training; training programmes, courses, introductory overviews, workshops and coaching sessions; arranging and conducting of training seminars, webinars, demonstrations and presentations; arranging and conducting of conferences and exhibitions; all relating to information technology, business management, logistics, project management, project management methodologies, methodologies regarding customer service on information technology matters, personnel management, personal development, and human resources; teaching of project management skills; teaching of project management methodology skills; training in provision of service to customers on information technology matters, IT troubleshooting, IT technical support and incident handling; examination services; providing on line electronic publications; photographic services; photographic reporting services; information and advisory services for all the aforesaid services.

Computer services; advisory and consultancy services relating to information technology, computers, computer networking, computer programs and computer systems; computer programming services; design of application software; design of computer operating system software; design of computer interface software; design of computer software for use as an application programming interface (API); design of software for creating and operating a graphic user interface; design of computer application software for mobile phones, tablet computers and other portable electronic devices; design of downloadable computer application software; design of software for robotic process automation; design of computer software to assist in handling requests for IT technical support; design of computer software for recordal, compilation, analysis and retrieval of information regarding the handling of requests for IT technical support, IT troubleshooting, and incident handling; computer programming services for the automated installation and configuration of computer hardware, computer programs and computer software; design, development, updating, modification, testing, installation and maintenance of computer software; hire, rental and leasing of computers, printers, computer firmware, computer programmes, computer peripheral equipment, data communications apparatus, data processing equipment, computer networking apparatus and instruments, and parts and fittings for all these goods; cloud computing services; creation and structuring of computer databases; creation and maintaining of databases to hold information regarding compliance with licences for the use of computer software programmes; provision of helpdesk services for providing advice on problems with computer hardware, computer networks, data processing equipment and computer software; operating and hosting a website via the internet which gives technical information and advice on IT matters and enables the downloading of application software; technical support services; provision of IT technical support by way of web chat conversations; design, research, development, testing and rental of computer hardware, computer peripherals and computer networking systems; computer systems analysis; monitoring, recording and/or controlling access to sites and locations on a global computer network; computer network management services; computer outsourcing services; computer operations support services, being central processors with multiple users, taking on all aspects of computer housekeeping and data back-ups; network monitoring services; systems migration and integration services; applications management; applications support services; operation of computer network infrastructure, including by way of an internet portal and mobile application software; recovery of computer data; data security services (firewalls); computer environmental control services; encryption of information maintained on computers; web site design services; hosting the web sites of others; creating, developing, designing and maintaining the websites of others; graphic design services; architectural services; photographic research services; consultancy services relating to fuels, carbon dioxide emissions, carbon dioxide offsetting, reduction of carbon dioxide levels, carbon trading, environmental issues, environmental planning, energy efficiency, energy efficiency of waste management and the construction of buildings, energy conservation, scientific research and design of buildings; management of carbon offset programmes; measuring and assessing levels of carbon dioxide emissions; provision of information to consumers and businesses to enable them to measure for themselves their levels of carbon emissions; inspection services regarding the energy efficiency of buildings; inspection and surveying services; inspection of buildings; engineering services; quality control and checking services for building materials and completed buildings; advisory and consultancy services, including by way of writing blogs, articles, and messages by way of social media, relating to any of the aforesaid services and any other services to do with information technology, computers, computer programs and computer systems; electronic storageof documentation products, document templates, models and reports relating to project management, project management methodology, and management of customer service regarding IT technical support.