Training services in relation to the recording, analysing, processing and managing of complaints, incidents and enquiries and in the use and operation of computer software and hardware in relation thereto.

Recording, analysing, processing and managing complaints or enquiries on behalf of others; advice and consultancy on the aforesaid services; design and operation of computer and software systems in relation to the aforesaid services; computer programming and support services in relation to the aforesaid computer and software systems.

Recruitment services.

Radeaux de sauvetage.

Bateaux, bateaux pneumatiques, bateaux militaires; bateaux de sauvetage.

Reagents for clinical chemical laboratories.

Analysis apparatus for clinical chemical laboratories.

Paper, cardboard and goods made from these materials, not included in other classes; printed matter; books; publications; newspapers; periodicals; magazines; newsletters; brochures and posters; catalogues; photographs; photographic images; advertising and promotional materials; statements and prospectuses; paper bags.

Printing services; offset printing services; photo typesetting services; colour printing; digital printing; advisory and consultancy services relating to all of the above.

Advertising; business management; advertising services provided via the Internet.

Education; providing of training.

Adhesive packaging tapes; adhesive tapes for use in packaging; adhesively coated plastic films for packaging purposes; airtight packaging of cardboard; airtight packaging of paper; airtight packaging of plastics; articles of cardboard for packaging; articles of cardboard for use in packaging; articles of paper for packaging; articles of paper for use in packaging; articles of plastic for use in packaging; bags [envelopes, pouches] of paper or plastics, for packaging; bags incorporating bubble plastics for packaging; bags made of paper for packaging; bags made of plastics for packaging; bags of plastics for packaging; bags of synthetic materials for wrapping and packaging; blown films [for packaging]; blown films made from alpha-olefin copolymers for packaging; board [card] for packaging; boxes (Packaging- ) in collapsible form [card]; boxes (Packaging- ) in collapsible form [cardboard]; boxes (Packaging- ) in flat form [card]; boxes (Packaging- ) in flat form [cardboard]; boxes (Packaging- ) in made-up form [card]; boxes (Packaging- ) in made-up form [cardboard]; boxes for packaging [card]; boxes for packaging [cardboard]; boxes for packaging [paper]; cardboard materials for use in packaging; cardboard packaging; cartons of card for packaging; cartons of cardboard for packaging; cartons of plastics for packaging; cartons of polystyrene for packaging; cases of card for packaging; cases of cardboard for packaging; cases of paper for packaging; cellulose bags for use in packaging; clear coated plastics film for packaging; clear films for packaging; coated paper for packaging; coated plastics films for packaging; containers of card for packaging purposes; containers of paper based products for packaging; containers of paper for packaging; films of plastics materials for packaging; materials for making up into corrugated cardboard packaging; materials for packaging [paper] materials for packaging [plastics]; materials of card for packaging; materials of paper for microcorrugated packaging materials of card; microcorrugated packaging materials of paper; packages [packaging materials]; packaging containers of card.

Boxes (Packaging- ) in collapsible form [plastic]; boxes (Packaging- ) in collapsible form [wood]; Boxes (Packaging- ) in flat form [plastic]; containers made of plastics for packaging; containers of plastic (Packaging- ); containers of plastics for packaging purposes; packaging containers made of wood; packaging containers made principally of plastics; plastic containers [packaging]; plastic trays [containers] used in food packaging; plastics components for packaging containers; pots of plastic for packaging; receptacles of plastic for packaging; stacking trays of compressed fibre for the packaging of eggs; transparent food containers for commercial packaging use.

Provision of training; publication of written reports; online publications provided via a website; publication of newspaper articles.

Research, analysis and consultancy services.

Advertising and marketing services; promotion and publicity services; direct marketing services; direct advertising; advertising and marketing services provided via the Internet; advertising, marketing and business communications, all being targeted to customers and potential customers; business, advertising and marketing research services; opinion polling; data profiling; data modelling; geodemographic modelling; statistical studies; provision of statistical and commercial information; data processing services; database management; computerised data management; data capture; computerised data processing and verification; data storage and retrieval; computerised file management; compilation of mailing lists, management of mailing lists and mailing list information; compilation of information onto a computer database; maintenance of a computer database; data cleansing services; data correction, data updating, data suppression services; marketing, advertising, business and personal data protection services being an administration service; creating and executing advertising and marketing campaigns; organisation, operation and supervision of loyalty and incentive schemes; production of advertising and marketing matter or material; production of television and radio advertisements; dissemination of advertising and marketing matter or material; arranging and placing advertisements; organisation and promotion of trade fairs; provision of business information; business analysis services; business management and business administration services; business appraisal services; business management assistance; business enquiries; advisory, information and consultancy services relating to all the aforesaid, including the provision of such services on-line from a computer database or via the Internet or via intranets or extranets.

Telecommunication services; electronic messaging services; chat room services; electronic mail services; data transmission and data network services; communications services, transmission and reception of data and of information; providing access to messaging services; message sending; portal services; providing access to a computer database; leasing access time to a computer database; secure electronic messaging including the identification and authentication of senders and recipients of messages and of the messages themselves; providing forums for discussion via electronic communications network; providing on-line facilities for real-time interaction with other computer users; information, advisory and consultancy services relating to the aforesaid, including the provision of such services on-line from a computer database or via the Internet or via intranets or extranets.

Electrical or electronic controls for lighting apparatus, for LED lighting systems, for sensor activated lighting apparatus and/or for energy saving lighting or security lighting; parts and/or fittings for the aforesaid goods.

Lighting apparatus; LED lighting systems; sensor activated lighting apparatus; energy saving and/or security lighting activated by movement; parts and/or fittings for the aforesaid goods.