Classification Information
Class [9]
Computer & Software Products & Electrical & Scientific Products
Computer hardware; computer software; document management software; automation software; software for standardisation of processes; data networks; electronic databases; software for the analysis of business data; closed circuit TV (CCTV) software and systems; computer networks; cloud servers; software for cloud computing services; computer software, hardware, tools and instruments to provide smart digital and software solutions; downloadable publications; Mobile Apps relating to customer contact centre services; mobile Apps relating to customer call centre services; Computer chatbot software for simulating conversations; Business performance management [BPM] software; Computer software for use as an application programming interface (API); electronic publications; none of the aforesaid for education or training.
Class [16]
Paper Goods and Printed Material
Printed matter; brochures; none of the aforesaid for education or training.
Class [35]
Advertising, Business & Retail Services
Business administration services; business management; business outsourcing services; business transformation services; advice relating to business acquisitions; digital transformation services; advertising; recruitment and employment agency services; human resource services; procurement services; customer relationship management; data processing; data management; data entry and collection; business analysis services; business data analysis; data and analytics services; promotion of events for business purposes; organisation of events for commercial, promotional and advertising purposes; payroll processing services (for others); payroll advisory services; business research and surveys; market surveys; business development; facilities management; records management services; business management consulting services relating to customer relationship management, sales support management, and marketing automation; marketing services; administration of human resources and pensions on behalf of others; Outsourcing services in the field of customer relationship management; customer services being telephone answering and message handling services [for others] relating to recruitment, medical records, personal records, business records, personnel records, document management and document information and data and summary generation from documents; Operation of a telephone switchboard for others; call centre services being telephone answering and message handling services [for others] relating to relating to recruitment, medical records, personal records, business records, personnel records, document management and document information and data and summary generation from documents, business processing outsourcing, local Council services, local Authority services, educational services, business advice and management, mobile technology, retail enquiries and customer support, pension advice and administration, utilities, and AI tools to facilitate the exchange of information between customers and call centre employees, by telephone, e-mail, social media and chat functions; cust omer enquiries and response handling; office functions; providing advice and information in relation to the purchase of office machines and equipment; Arranging of commercial and business contacts; Provision of commercial and business contact information; Providing commercial and business contact information; Consultancy services relating to the management of telephone call centres; Initiating telephone calls for others; Management of telephone call centres for other; Development of promotional campaigns; Developing promotional campaigns for business; providing customer contact centre services; outsourcing of customer call centre services; Advertising of the services of other vendors, enabling customers to conveniently view and compare the services of those vendors; Advertising of the goods of other vendors, enabling customers to conveniently view and compare the goods of those vendors; Market reports and studies; Preparation of business reports; Preparation of commercial reports; Writing of business project reports; Outsourcing services in the field of business analytics; Business consultancy services relating to the supply of quality management systems; Economic forecasting; Economic forecasting and analysis; Forecasting (Economic -) for business purposes; advice and information in relation to all of the aforesaid services; None of the above being in relation to market research, marketing, advertising services provided in the fields of life sciences, healthcare, medical technology, scientific and technical industries; none of the aforementioned services to be used in connection with legal services.
Class [38]
Communications Services
Telecommunications services; network conferencing services; provision of access to computer databases; provision of access to on-line computer services and computer database services; providing access to a global computer network; provision of communications information; Transmission of short messages [SMS], images, speech, sound, music and text communications between mobile telecommunications devices; Transmission of telephone calls; Provision of callstream telephone lines; Call forwarding services; Telephone communication services provided for hotlines and call centers; Provision of reports relating to communications; advice and information in relation to all of the aforesaid services. .
Class [41]
Education and Entertainment Services
Arranging and conducting conferences, exhibitions, seminars, symposiums and workshops; hosting of exhibitions, conferences and seminars and networking events for business purposes; event management; publication of electronic texts, publications and online journals; publication of printed matter; electronic publication; publication services; translation services; entertainment; sporting and cultural activities; career advisory services; career information and advisory services; charitable services; information, advice and consultancy in relation to all of the aforesaid services; None of the above being in relation to information services and business advice relating to strategic marketing, arranging and conducting trade show and commercial exhibitions provided in the fields of life sciences, healthcare, medical technology, scientific and technical industries; none of the aforementioned services to be used in connection with legal services; none of the aforesaid for education or training.
Class [42]
Computer & Software Services & Scientific Services
Providing temporary use of on-line non-downloadable software to store, manage, track, analyse, and report data in the field of marketing, promotion, sales, customer information, customer relationship management, sales support and employee efficiency; providing temporary use of on-line non-downloadable software to facilitate communicating among peer professionals in the advertising, marketing and business services fields, and for customising computer application user interfaces; computer services, namely, designing, developing, and maintaining computer software applications for others and consulting services related thereto; online hosted computer services, namely, designing, developing, customising, and maintaining computer software applications for others and consulting services related thereto; all the foregoing services available from computer databases, the Internet or via other communications; information technology services; IT support; cloud computing services; management and consultancy services relating to computer hardware and computer software; computer systems analysis and reporting; technical data analysis; computer programming; computer programs and computer system design information; Software as a Service relating to customer contact centre services; Software as a Service relating to customer call centre services; Software as a service [SaaS]; Consulting services in the field of software as a service [SaaS]; Programming of software for Internet portals, chatrooms, chat lines and Internet forums; Authentication services; Authentication services (control) of messages transmitted via telecommunications; Authentication services (control) of data transmitted via telecommunications; Quality assessment; Quality checking; Consultancy relating to quality control; Quality control and authentication services; Testing, authentication and quality control; Consultancy services relating to quality control; information, advice and consultancy in relation to all of the aforesaid services; None of the above being in relation to information, advice and consultancy services in relation to on-line non-downloadable software to facilitate communicating among peer professionals in the advertising, marketing and business services in the fields of life sciences, healthcare, medical technology, scientific and technical industries.
