Classification Information
Class [9]
Computer & Software Products & Electrical & Scientific Products
Software, software packages and computer applications; all the aforesaid products being offered only within the framework of the management of the customer relationship on behalf of third parties.
Class [35]
Advertising, Business & Retail Services
Creation, implementation, management and operation of telephone call and contact centers for others; consultancy services relating to the creation, implementation, management and operation of telephone call centers and contact centers; business advice, assistance and consultancy services relating to customer relationship management; business advice assistance and consultancy services relating to digital strategy in the context of customer relationship management; market studies and surveys; administrative processing of purchase orders; opinion polling; statistical studies and information; evaluation and definition of consumer profiles; definition and analysis of consumer behavior; research and verification of information and messages on the Internet, commercial monitoring and image monitoring on the Internet; business advice and assistance to companies relating to brand image and reputation; subcontracting services, information and advice relating to subcontracting services; business intermediation; entry, introduction, integration, collection, recording, gathering, transcription, systematization, extraction and processing of data; creation, management and compilation of databases; computer file management; arranging subscriptions to telecommunications services for others; all the aforementioned services being offered solely within the framework of customer relationship management on behalf of third parties.
Class [36]
Insurance & Financial Services
Insurance, insurance claims management, insurance brokerage for others, information and consultancy relating to insurance and insurance and reinsurance brokerage; debt collection, financial guarantee services, in particular with regard to payment by credit card and remotely; all the aforementioned services being offered solely within the framework of customer relationship management on behalf of third parties.
Class [37]
Construction and Repair Services
Advice and information (non-financial) relating to troubleshooting, repair and maintenance of computer equipment, telephone equipment and household appliances, these services being offered only within the framework of the management of the customer relationship on behalf of third parties.
Class [38]
Communications Services
Telecommunication services, in particular: sending, receiving, processing and re-routing of telephone calls and electronic messages, centralization of telephone calls, telephone telecommunications, telecommunications by computer terminals, by Internet network, by transmission via an Internet server center, answering services by electronic message, telephone answering services for unavailable subscribers, orientation and processing of electronic messages, electronic messaging, reception and distribution (transmission) of messages, transmission and exchange of information by multimedia supports, national and international communications by networks, electronic exchange of messages by means of blogs, chat rooms, Internet sites and Internet forums, computer-assisted transmission of messages, images and other data, provision of access to telecommunications networks by computer, transmission of information over networks, provision of access to online blogs, provision of access to telecommunications networks by computer, rental of access time to a database server center; information and advice relating to telecommunications; technical implementation and management of call centers and contact centers on behalf of third parties.
Class [41]
Education and Entertainment Services
Training in the areas of telephone support, distance learning, database management, data processing, communication and customer relationship management; online publication, in particular in the form of blogs, electronic publication of online columns, magazines, articles and newsletters, provision of online non-downloadable electronic publications; drafting and publication of texts, questionnaires, surveys, polls, brochures, forms (other than publicity texts), publishing of educational materials.
Class [42]
Computer & Software Services & Scientific Services
Computer consultancy services, computer assistance, information technology advice; programming for computers; development (design), installation, maintenance, updating, customization and integration of computer software, software packages, computer applications and databases; rental of computer software, software packages and applications, software as a service (SaaS), cloud computing; analysis and design of computer systems; creation, development and storage of databases; creation and maintenance of websites for others, hosting of websites; conversion of data and computer programs other than physical conversion, conversion of data or documents from a physical medium to an electronic medium; electronic data storage; hosting of computer applications; electronic data retrieval and analysis; data analysis computer services; diagnosing problems with consumer electronics, with computer hardware and software.
