Class [9]
Computer & Software Products & Electrical & Scientific Products
Scientific, nautical, surveying, photographic, cinematographic, optical, weighing, measuring, signalling, checking (supervision), life-saving and teaching apparatus and instruments; apparatus and instruments for conducting, switching, transforming, accumulating, regulating or controlling electricity; apparatus for recording, transmission or reproduction of sound or images; magnetic data carriers, recording discs; compact discs, DVDs and other digital recording media; mechanisms for coin-operated apparatus; cash registers, calculating machines, data processing equipment, computers; computer software; computer interface software; mobile application software; desktop application software; software for providing customers with a multichannel user interface that provides a self-service product answer engine, personalized product support, product information, information knowledge bases, social media management and product and service recommendations to enable the customer experience; computer software for the product and warranty registration for the products of others; software that enables remote workforces to serve as support agents; software that enables workforces to serve as support agents via software for use on mobile devices; software that enables workforces to serve as support agents via software for use on desktop-based computing devices.
Class [42]
Computer & Software Services & Scientific Services
Scientific and technological services and research and design relating thereto; industrial analysis and research services; design and development of computer hardware and software; software as a service (SAAS) services; software as a service (SAAS) services featuring cloud-based software for allowing customers to build multichannel user interfaces that support a self-service product answer engine, personalized product and service support, product and service information, information knowledge bases, social media management and product and service recommendations to enable the customer experience; providing temporary use of on-line non-downloadable software and applications; providing temporary use of on-line non-downloadable software and applications for providing customer relationship management services; providing temporary use of on-line non-downloadable software and applications for providing outsource service provider services in the field of customer relationship management, and customer care services for others, namely, managing databases and receiving and responding to sales, service, technical support and general information inquiries of customers through a variety of media, mobile technologies and enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments, and providing customers with multicultural marketing solutions and speech-driven navigation tools; providing software as a service and temporary use of on-line non-downloadable software and applications for the management of customer interaction management centers; providing software as a service and temporary use of on-line non-downloadable software and applications for the provision of customer care and customer relationship management services; providing temporary use of on-line non-downloadable software and applications for providing business information management, namely, collection of data regarding consumer behaviour patterns; providing software as a service and temporary use of on-line non-downloadable software and applications for carrying out business analytics, namely evaluation of consumer behaviour patterns; software for providing temporary use of on-line non-downloadable software and applications for providing business monitoring and consulting services, namely, tracking web sites and applications of others to provide strategy, insight, marketing, sales, operation, product design, particularly specializing in the use of analytical and statistical models for the understanding and predicting of consumers, businesses, and market trends and actions; providing software as a service and temporary use of on-line non-downloadable software and applications enabling health care facilities and other companies with customer follow-up to improve customer outcomes and satisfaction through the use of telecommunication devices and computer networks with automated interaction and data feedback, monitoring and compilation capacity; business monitoring services, namely, tracking web sites of others to provide details about user click traffic or visits to the web site; providing temporary use of on-line non-downloadable software and applications for providing business monitoring and consulting services, namely, tracking web traffic and applications of others to match consumers with subject matter experts; providing temporary use of on-line non-downloadable software and applications for providing business consulting services in the field of customer relationship management; hosting of online and mobile platforms to enable the matching of consumers with subject matter experts and expert resources and the routing of consumers to support services and personnel; computer services, namely, hosting and maintaining a cloud-based platform for the product and warranty registration for the products of others; consulting services in the field of design, selection, implementation and use of computer and contact center solutions; advisory and consultancy services in relation to all of the foregoing.
