Classification Information
Class [16]
Paper Goods and Printed Material
Printed matter; Pamphlets; Books; Printed promotional material; Calendars; Catalogues; posters; Prospectuses; Periodicals; Newspapers; Instructional and teaching material.
Class [35]
Advertising, Business & Retail Services
Advertising, marketing and promotional services; Marketing by telephone; Direct mail advertising; Advertising, marketing and promotional consultancy, advisory and assistance services; Business assistance, management and administrative services; Outsourcing services [business assistance]; Business consultancy and advisory services; Office functions; Business acquisitions; Contract management (business assistance); Outsource service provider in the field of customer relationship management; Administrative data processing; Updating, collecting, compiling, systemisation and maintenance of data, in particular in computer databases; Human resources management and recruitment services; Organisation, planning, arranging and conducting of assessment centres; Headhunting services; Personnel management consulting; Temporary personnel services; Business analysis, research and information services; Customer relationship management; Commercial services; Procurement of contracts [for others]; Negotiation and conclusion of commercial transactions for third parties via telecommunication systems; Identification, recruitment, development and support for sales partners and customers; Appointment and lead generation and management, including documentation of all customer contacts, for others; Management, coordination and processing of customer enquiries, for others; Management of customer complaints, for others; Attracting customers and customer care; Customer acquisition, namely upselling and cross-selling of the goods and services of clients; Customer relationship management services; Customer relationship management; Customer support, in particular via help desks and customer hotlines; Regaining customers; Providing customer information regarding consumer goods for clients in relation to the client's products and services via telephone, email, the internet or all other types of communication media; Management of webshops and online shops, for others; Assistance for executive staff and teams; Product-lifecycle management; Order acceptance, processing and fulfilment in relation to goods and services; Order management; Acceptance, processing and handling of orders and commissions; Returns management, namely management of returned goods; Invoice management; Support in relation to establishing and calculating offers; Managing telephone call centres, including for others, In particular telephone marketing, including product information, order acceptance in relation to goods and services, receiving of complaints; organizational project management; Opportunity management; Consultancy relating to the goods and services of others.
Class [36]
Insurance & Financial Services
Financial and monetary services, and banking; Securities trading services; Investment brokerage; Brokerage services relating to the securities markets; Stocks and bonds brokerage; Information services relating to securities; Management of securities; Investment management; Portfolio management and supervision; Order placements; Securities orders; Providing information with regard to trading in securities; Facilitating and arranging financing; Debt recovery; Arranging of investments; Financial investment management services; Finance services; Online banking; Front and back office services for online and retail banking; Payment processing; Financial information, data, advice and consultancy services; Consultations relating to banking; Financial investment advisory services; Securities advisory services; Financial planning services; Financial consulting; Collection of financial information; Financial information; Insurance underwriting; Consulting and information concerning insurance; Providing information relating to insurance; Administration of insurance business; Insurance investigations; Management of insurance portfolios and policies; Arranging of insurance; Insurance brokerage.
Class [38]
Communications Services
Telecommunication services; Telephone services; Computer communication and Internet access; Access to content, websites and portals; Call centre services, included in class 38.
Class [41]
Education and Entertainment Services
Educational advisory services; Organisation, planning, conducting and arranging of symposiums, training courses, seminars, colloquiums, education, courses (education) and workshops; Education and instruction; Management education services; Education services for managerial staff; Coaching; Providing of training, further training and advanced training, in particular for call centre employees and for staff; Institutes of education (Services provided by -); Organisation, planning, conducting and arranging of conferences and congresses; Writing and publishing of texts, other than publicity texts; Publication of educational teaching materials; Publication of printed matter, books, newspapers and periodicals; Publication of catalogues and pamphlets; Publication of prospectuses, calendars and posters.
Class [42]
Computer & Software Services & Scientific Services
IT services; IT consultancy, advisory and information services; IT security, protection and restoration; Computer software technical support services; Maintenance and updating of computer software; Enterprise content management; Managing the web sites of others; Updating websites for others; Fault detection and troubleshooting relating to computer hardware and software problems; consultancy and advisory services relating to computer hardware and computer software; Interface optimisation for the order management process; Technological consultation services; Design services; Web site design consultancy; Maintenance of website content; Testing, analysis and evaluation of the goods and services of others for the purpose of certification; Certification [quality control]; Certification of businesses; Portal maintenance for online banking.
Class [44]
Medical, Beauty & Agricultural Services
Dietetic advisory services; Providing information relating to dietary and nutritional guidance; Advisory services relating to pharmaceuticals.
