Residents Connect

Class [38]
Communications Services

Providing free telephone based internet access for elderly and vulnerable social housing residents who are not online. With housing authority endorsement, ICO registration and GDPR compliance, residents are given a freephone number to contact the service. As so many UK local councils and Housing Associations are moving towards having their services based online, a lot of people without internet access are being excluded and are feeling increasingly frustrated due to this. The Residents Connect team will set up an email address for social housing tenants and register it with their landlord. Residents can contact our advisors during office hours to access their emails. Having set up and passed the relevant ID security checks, our team will relay the latest information from the housing authority in their emails, as well as complete and electronically submit requests on their behalf, explaining the relevant processes to residents, in accordance with the guidelines of their local housing authority. With every call being monitored and recorded, our advisors adhere strictly to data protection and GDPR. Thereby allowing these residents to feel safe, knowing that the service has been recommended by their housing authority and allowing them to be included when their landlord's services become exclusively online based. For social housing authorities, our service allows them to open and maintain channels of communication with a demographic that is otherwise difficult for them to include. Also, because these residents will now be dealing with Resident Connect, this will free up the landlord's telephone lines where there are very lengthy average call waiting times as they are currently being inundated by residents waiting to get through to relevant local housing authority departments. The service will free up the housing authorities telephone lines, should significantly reduce call waiting times and allow the housing authorities to deal with requests from tenants more efficiently and in a more timely manner as they will not have the added pressure of dealing with people who have no access to internet based services and for whom, there are currently no alternative channels of communication.