SYMON

Class [9]
Computer & Software Products & Electrical & Scientific Products

Computer servers, computer hardware and/or computer software for monitoring automatic call distributors for status of call queues, wait times, call station availability, call station manpower, average call times or related call statistics; computer servers, computer hardware and/or computer software for monitoring the status of computer systems and computer networks for system degradation, system failure or specified events; computer servers, computer hardware and/or computer software for transmitting automatic call distributor, computer system and computer network status to electronic scrolling message display screens, desktop display units, LED panel display screens and pagers; computer servers, computer hardware and/or computer software for storing information in databases for management reporting and planning tools; electronic scrolling message display screens, electronic desktop display units and/or LED panel display screens for displaying the aforementioned status messages; computer software for planning, budgeting and scheduling personnel; computer software to collect information and data and create real-time and historical information and data from other application sources, transform and integrate incompatible information and data and create real-time and historical information that can be communicated to others and viewed in different formats and visual displays; computer software for visual display delivery of real-time information; computer software that creates real-time browser-based reporting scorecards and dashboard displays of key metrics from many different business data sources to provide reports on business operations, performance and productivity; computer software to display performance and productivity information, to monitor business activities and to allow communication of employee and crisis information; software for programming content for broadcast to plasmas or televisions; instruction manuals and/or user guides, provided on CD Rom relating to computer servers, computer hardware and/or computer software; parts and/or fittings for any of the aforesaid goods.