Syndēo

Class [42]
Computer & Software Services & Scientific Services

Computer services for contact centres and organisations who need to communicate with their customers. Computer services; namely, managing interactions and interaction flows over digital channels between organisations and their customers; providing use of a nondownloadable use of web application software for management and reporting of the messages and customer interactions;  providing temporary use of software for creating and defining interaction workflows, managing skills for employees (experts) who can assist customers, defining routing decisions when interactions from customers need managed by live experts, managing groups of experts, enabling experts to register and set their skills; Providing downloadable and nondownloadable software applications for experts to communicate with customers when assisting them to resolve customer service queries and issues, providing temporary use of software for artificial intelligence to assist experts in resolving customer queries. Computer and consulting services to help organisations tune and refine machine learning algorithms which are used to automate customer interactions for customer service. Computer software for creating interaction workflow processes (interaction flows) to enable organisations to communicate with their customers over digital channels. A computer software platform delivered on a SaaS basis incorporating Artificial Intelligence and Machine Learning to streamline communications between organisations and their customers for customer service to deliver customer outcomes, facilitating interaction over digital channels, namely, messaging platforms, mobile apps, websites and text messaging; Providing software for connecting individuals to facilitate self-service through automation and assisted service through peer-to peer     communication between customers and individuals with expert knowledge (experts) to help resolve customer queries and issues; Provision of technical reports and management information for organisations to understand the volume and type of interaction they receive over digital channels, customer feedback, agent/expert metrics such as speed of response, duration of interactions, number of messages resolved, and number of outcomes achieved; Providing software using artificial intelligence and machine learning to analyse customer communications, based on processing natural language and directed dialogue queries, with an understanding of customer intent, customer sentiment analysis, and trust based routing to ensure the customer is connected to the best expert to help solve their query; Computer software to aggregate customer messages across multiple messaging apps into a single platform; Software to enable integration to customer relationship (CRM) management and other enterprise solutions to help with organisations with pre-sales, sales and post sales sceanarios with their customers.