BEER; ALE; LAGER; BITTER BEER; STOUT; PORTER; SHANDY; MINERAL WATER; AERATED WATER; NON ALCOHOLIC DRINKS; FRUIT FLAVOURED DRINKS; FRUIT JUICES; VEGETABLE FLAVOURED DRINKS; VEGETABLE JUICES; CORDIALS; MIXTURES CONTAINING ANY OF THE AFORESAID; PREPARATIONS FOR MAKING ANY OF THE AFORESAID.

ALCOHOLIC BEVERAGES; CIDER; PERRY; WINES; SPIRITS; LIQUEURS; LIQUORS; COCKTAILS; ALCOHOLIC CARBONATED DRINKS OR BEVERAGES; ALCOHOLIC BEVERAGES CONTAINING FRUIT, FRUIT JUICE OR FRUIT ESSENCE; ALCOHOLIC BEVERAGES CONTAINING VEGETABLES, VEGETABLE JUICE OR VEGETABLE ESSENCE; MIXTURES CONTAINING ANY OF THE AFORESAID; PREPARATIONS FOR MAKING ANY OF THE AFORESAID.

Apparatus for recording, transmission or reproduction of sound or images; Magnetic data carriers, recording discs; Recorded media, computer hardware and firmware; Computer software; Software downloadable from the internet; Downloadable electronic publications; Compact discs; Digital Music; Telecommunications apparatus; Mobile phone accessories.

Advertising; Business management; Business administration; Office functions; Electronic data storage; Advertising services provided via the internet; Production of television and radio advertisements; Provision of business information.

Beer; ale; bitter beer; lager; stout; porter; shandy; mixtures containing any of the aforesaid; preparations for making any of the aforesaid.

Alcoholic beverages; cider; perry; wines; spirits; liqueurs; cocktails; alcoholic extracts; alcoholic essences; alcoholic carbonated drinks or beverages; alcoholic beverages containing fruit, fruit juice or fruit essence; alcoholic beverages containing vegetables, vegetable juice or vegetable essence; mixtures containing any of the aforesaid; preparations for making any of the aforesaid.

Computer software, namely, computer software for use in managing and controlling customer contact centers and workforce optimization capabilities, namely, computer software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; computer software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; computer software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; computer software for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; computer software used to support the activities of contact center customer service representatives and contact center managers; computer software for managing web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; computer software for creating desktop and management tools for customer contact centers; computer software for integrating customer relationship management (CRM Integration); computer software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; computer software for use in connection with customer contact centers and back office operations, namely, computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; and computer software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Consulting services in the field of design and development of computer software and hardware for use in the monitoring of customer contact centers, customer relationship management, workforce optimization and customer contact Center reporting; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, namely, software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; providing temporary use of non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; providing temporary use of non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software used to integrate customer relationship management (CRM Integration); providing temporary use of non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; providing temporary use of non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; providing temporary use of non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development.

Payment processing services; payment services provided via wireless telecommunications apparatus and devices; payment administration services; clearing services for payment transactions; consultancy, advisory and information services relating to all the aforesaid services.

Telecommunication and communication services; telephone and mobile telephone services; providing telephone conference services; automatic telephone answering services; sending of messages by electronic means; electronic communications services; enabling computer users to access, update, manipulate, modify, organize, store, back up, synchronize, transmit and share data, documents, files, information and multimedia content via a global computer network; instant messaging services; electronic on-line services for the receipt and delivery of messages, documents, images and other data by electronic transmission; electronic mail services; telecommunications services, namely, providing telephone communication services, facsimile transmission, and services for voicemail, call processing, call waiting and internet telephony (VoIP); personal numbering services; provision of access to a corporate network and to personal information management systems; leasing access time to a computer database; transmission, reception, recording and storage of voice, audio and video data; (Cloud) telephone and mobile telephone services; leasing of telephone circuits; transfer of telephone or telecommunications calls; rental of telecommunications equipment; consultancy, advisory and information services relating to all the aforesaid services.